My visit at EP Electro center was a great experience overall. The staff was very attentive and…read morereally hit it off to a great start with a pleasant greeting by the associate Crystal . I came in to the store due to my HDMI port being broken on an Xbox series X. This was no challenge for Angel who was the main technician who was able to take apart my console and fix the issue in less than an hour, making it look like clock work. On top of the impressive work done on the console, Angel was super personable and made my decision to come here well worth it. He carried great conversation while maintaining extraordinary focus to ensure the proper instillation occurred. I was actually given additional maintenance service at little up charge which was very much appreciated. Lastly, as a traveler just visiting, this store was very courteous of my time and the turn around time was another reason why I would recommend coming here.

I'm leaving a 2-star review because my experience at this shop was very disappointing and…read moreconcerning. I brought in a non-working PC that we had been working on, along with some extra parts I had on the side. The technician asked to look at the extra components, and I agreed. While he was handling them, he used sleight of hand to take the most valuable part--the CPU--without paying for it or acknowledging it. On top of that, he also appeared to be trying to hide the box containing the rest of my parts among his own equipment, seemingly hoping I wouldn't notice. I had to stay alert just to make sure I left with what was mine. My biggest issue is trust. If you're running a business, you cannot be taking items from customers and pretending you're not interested just to keep them. That's not just unprofessional--it's dishonest. Additionally, the pricing for simple work felt excessive. I strongly recommend others to be very cautious of your valuables if you choose to come here. (Not recommended) but as an official customer , i will warn others and be fair to the community by telling them what experience I had myself. Whats fair is fair. I Will remove all feedback as soon as issues result. All please ask for is my intel i5 CPU back. It had a lot sentimental value to me, as it was my first build. Hope this helps anybody that reads

Comes and no one greeted us. Sat for almost 30 minutes with out an "I'll be right with you" or any…read moretype of check in. Feels like if you don't speak Spanish they are not friendly. They also lie to get you to buy new items and bill the hell out of you.

Well AT&T are the worst as I had so many problems with my bill and I was paying more then what I…read morewas told what I was going to pay. I talked to them for months and seem they got it down close to what I was to pay. I went to the store to try and upgrade and I was told they removed the next up program where I can upgrade. I now know how they got my plan down by taking off the next up upgrade program. I got my phones at AT&T at target. They told me when I got the plan that next up was included in the plan already, so apparently they took it off to get my plan down to what I was promised. They are such a rip off and now can't upgrade. I paid off my last phone company 1200 to go to AT&T just to get a rip off company. I guess I will go back to T-Mobile and get my phones there. I can't believe how bad they are and provide that kind of ripoff to a disabled Veteran.

I went yesterday to the store, almost closing, and Marc Miller was so attentive, especially with…read moregreat customer service and GREAT PATIENCE, finding out that he doesn't know how to speak spanish, he took the time to transfer everything to the new phone. Very fast, great multi tasker!!! Recommend to everyone to go with him!!!

From the owner: Visit the T-Mobile store in El Paso and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1831 N Zaragoza Rd Ste 101 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I had to make an emergency Genius Bar appointment from my hotel room landline when my iPhone…read moretotally overheated and would not work on my trip to El Paso this past May. I could not call in or out, and I could not text or receive texts at all on my iPhone, which is why I had to resort to my hotel landline telephone when everything else failed. The only device that worked and did not overheat from the intense Texas heat was my MacBook. So at least I could still connect to WiFi and go online within my hotel room to connect to an Apple rep. Unfortunately, everything that could possibly go wrong did just that on this particular trip :( ! The Apple rep walked me through all the troubleshooting videos on the Apple website. But when those still did not resolve my iPhone failure issue, she helped to schedule a Genius Bar appointment for me at the one and only Apple Store in El Paso, located at the Cielo Vista Mall. I have to admit that it was quite a project for me to print out maps from the hotel lobby computer and printer and to get to the Cielo Vista Mall the old-fashioned way (without a functioning smartphone navigation system, and without being able to use Lyft or Uber Rideshare because my phone was not functional). But I had no choice :( ! Unless I wanted to ask the hotel front desk to allow me to use their landline to call a cab to my hotel. All I can say is thank goodness I stayed in a hotel this time, and not an Airbnb. Otherwise, I would have been totally screwed with not being able to use any landline! Fortunately, once I got to the Apple Store at the El Cielo Mall, an Apple employee named Raymond helped me right away with the Genius Bar appointment that the online Apple rep helped me book online. Both he and Manny troubleshooted the overheating fiasco that my iPhone went through, but also pointed out that some of the navigating apps might have glitches, which could have also led to my iPhone becoming non-functional (besides the intense Texas heat). They were so friendly and helpful, and they really helped me get my iPhone back to where it was before by using their diagnostic troubleshooting tools :) ! However, they advised that all I could really do when any smartphone overheats is to try to cool it down. But if all else fails, and if my smartphone reaches the point of no return in regards to trying to cool it down and recover it, I may need to send it in for repair or purchase a brand new iPhone altogether. Hopefully, this doesn't happen to me again when I'm on a trip! But I have to admit that their exceptional customer service truly made up for my horrible traveler nightmare that I hope no one would ever have to go through!

This is not my first time coming to this Apple Store, but this was the most phenomenal customer…read moreexperience I have ever had in my entire life! I went because I was bored and we were shopping at Cielo Vista, so I went to the Apple Store. We were instantly greeted by a very nice lady, and she recommended an Apple Vision Pro Demo, so I took advantage of it. My guide was another guy, who showed me through the Apple Vision Pro. Meanwhile, my little brother gets a HomePod Mini, and soon my mom will get an iPhone 15 Pro, and my dad will get an Apple Watch. These were the nicest people I've ever met! I will recommend!

We initiated service with a somewhat bad experience from worker Pablo…read more The following day Omar, Jenny & Gabriel Vargas all went above and beyond to help make the transition from T-Mobile to Verizon better. Process was bumpy but their customer service made it all better. And were able to transfer 7 lines. Would definitely recommend this location. They were quick to help fix and make experience great.

My wife went in to buy screen protectors and cases and I still haven't received receipt. I'm…read moreanxious to see the discount the lady did I would get with multiple items purchased. 308 isn't a discount

horrible service if you go you will find out for yourself, other stores are extremely more…read moreprofessional

Worst customer service!!! This store is making the franchise look bad. Been here several times…read moreservice is slow. There is no way of keeping track of who arrives in what order so customers are literally fighting trying to figure out who is next.

I was looking at Pokémon Lego sets and found a person price gouging the item that Best Buy list it…read moreat 600 as well as Lego store but this person has it over 1200 for the item and I notified Best Buy who didn't care about it. I can't believe how bad this company has become and I will have to contact attorney general about this store. I have had other issues with this company who doesn't care about anything the public tells them but to make money. I even have gone to the store and needed assistance and the employees are huddled together just talking together and having a party not even working. You have a line of people at the registers and only 1 person working at the register. I reported and they tell you they will take care of the problem and don't do anything, and know they are allowing people to post and price gouge.

We were browsing for a new sound system this past weekend. We finally found one that would suit our…read moreneeds. We found a customer service rep and asked her if she had any in stock. She happened to have one right by her station and turned to get it. While we were talking to her, she walked off to greet some friend and left us talking. eventually she returned and started ringing us up. When we declined the extended warranty she walked away and had a coworker finish a transaction. Is BB making money off extended warranties and consequently they pay their staff on how many they sell? I have to say, this was rather surprising and disappointing that she could not wait 2 minutes to greet her friend and finish the transaction. Do better, BB.

Changing over my accounts and purchasing a new iPhone. Despite the long time it took due to many…read moreunforeseen issues, Ashley was thorough, friendly and very helpful with the successful transactions! Her customer service was stellar and I will return! Thank you Ashley!

Worst store I have ever been too. Fat boy helping me never even searched my account. Never opened…read moreit. Didn't resolve my issue just kept saying "if I were you, I would call Apple" They were not telling me to call Apple when I bought a phone that was over $1,000 Even if he could not resolve my issue I would have still liked to be treated with respect (look away from your iPad for one second and look at me while speaking to me) And at least give an effort. That boy needs a father Will return to T mobile based on experience alone.