Jasmine was the worst "manager" or even "customer service" person I've experienced. She lead with her ego and hid behind it after she made countless mistakes. She ran credit apps for my son under Akayla's log in and incorrectly spelled his name and used the incorrect address countless times. My son was initially approved for his own account but after several credit apps with incorrect information he ended up behind denied. Thank GOOOODNESSS I called the company after we left and ended up talking to Ashley. She discovered all the mistakes (including that Jasmine actually removed service from my sons phone altogether) and ended up processing everything and getting my son his own line. This isn't a corporate store, it's a 3rd party location... which essentially doesn't matter, but I feel like the "manager" isn't equipped to be running a store. The selection of phones available weren't ideal either. We spent roughly 4 hours in the store last weekend and ended up leaving with 5 separate accounts for one person, all with incorrect information, and an hour later we realized my sons service to his phone was cut off because they were trying to do some unnecessary work around. The value for the time we spent there is in the negative. read more

So we went to the store at 6:10pm and doors were locked. Store is not supposed to close until 7:00pm. We just needed to turn in old phones. No one was inside but all the lights were on. Several customers came and tried to get in but were turned away to locked doors as well. This is very unsatisfactory customer service. Will not be returning to this store. read more

DO NOT WORK WITH KAYLA. The rest of the team here is fantastic, competent and willing to help. Kayla could not even assist with providing a receipt or a proper phone number to call for assistance. She also had her friends hanging out in the back room SUPER unprofessional. After calling AT&T customer service I was told she should've been able to print a receipt for me in store. What a mess! read more

Team was amazing! Not too sure if she is talking about the same kayla because we had 2 completely different experiences! She was patient & very willing to help! read more