I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.

Upgrade 3 new phones and a Ipad. John who was the main rep, Antonio, Logan and G were very helpful…read moreand knowledgeable. Treated two non tech people and a teenager with respect and patience.

I wrote a review yesterday and it disappeared. I was warned by so many people not to go here…read morebecause the manager is so terrible. I didn't believe it and went anyway. They were right she is beyond horrible. I think she hates old people. No eye contact. Parked so close to my bumper I had a difficult time getting out of the parking spot directly in front of the store - hers? Unlocked door - no - Good Morning, doors open come in - jump in the lake. The older gentleman and I just stared at each other at how lacking in manner she was and pushed the heavy door open. We are both minorities in addition to being handicapped seniors. Next call is to the ACLU and American with Disabillities Center. She wore no mask as she was behind plexiglass and I assume vaccinated - what's the Governor's current guideline - seems she would want to protect herself at least. We chose to do our business with the kind help full other agent as the manager was on personal calls the entire time. I hope who ever it was will get a ride to where ever they needed to go. The store owner must have already made their fortune. I hear they have.

Located inside they Lynnhaven mall in one of those annoying Kiosk. Yeah I say that because they are…read moreright in the middle of things and many of the vendors harass you. Well this one does not and is straight forward cell cases and repair. My daughter specifically needed an iPod 6 case. Not an easy task after the Apple store discontinued selling and Target had little selection. I should have probably checked Amazon but the little diva wanted one NOW! This store has been in there at least since the remodel, so up to a year. The Apple store referred us to them since they are not far from their door and they know that the chances are good they will have what we need. I was stunned to find no one manning the area. A vendor right beside us said that was unusual and he would be right back. After waiting up to 5 minutes someone did appear and was unapologetic which ticked me off. After discussing our needs he showed my daughter what they had. There was a decent selection which gets them a bump in my book. He even took them out to inspect closer and at the end she did purchase one. The prices are all higher than what you would probably find any where else, so if your in need last second go for it. However, I really don't recommend unless you have tried other places. They also do repairs if that is something that your looking for. Smooth checkout of our product. Really a 2.5, but will round up because my daughter was happy.

CELLAIRIS On September 15th 2018 at 18:08 I went into the…read moreCellairis in Lynnhaven Mall and had my phone's screen repaired. My phone was in working order with no scratches or blemishes. After receiving my new screen for my cell phone I realized that the screen was not OEM and purple wavy distortions but this did not seem to affect to the screen. I went on my merry way and not even a day later I when I was on my phone I literally watched the screen crack. I thought that this was strange so I called the store seeking some resolution. The Owner of the kiosk was very rude and explained how he could do nothing. He explained how they would cover anything not working but not cracks. After more conversation, he said that he would install a new screen free of charge (est. $50) if I bought a new screen (est. $230). I was not happy with this so I asked for a corporate number to which he only replied that he was the boss. I did find that there was a corporate number and filed a request with them on September 17th. I was informed that they would get back to my request in 24-48 hours. It actually took 3 days to respond but that wasn't a big deal, however, during this time my phone completely stopped working out of the blue. I notified Cierra, the person who was working on my request, about the new development. I mentioned to Cierra that my phone also had gauge marks on the phone from where metal tools were used to remove the screen (industry standard is to use plastic tools). She asked me to send the pictures in so I complied. Little did I know that these pictures were used to say that the gouge marks would not cause the screen damage or the phone not to work. Cierra closed my request and explained how the owner would only cover 15% of the installation and she cited how this is a store issue and not the company's issue. As of right now, the screen is cracked, there is something rattling around my phone, and the phone will no longer power up. Do not got to the one in Lynnhaven mall.

Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

The guy was very thorough in testing the battery and evaluating to discover only the charging port…read morewas bad. He was able to fix it the same day on a Sunday. He also was very thorough with the waterproof sealant to ensure it was done with professional quality. I would recommend him to friends and family who live in Toano or Williamsburg. The shop is tucked back on the end of the shops along the street in New Town over back behind the movie theatre on a crossroad.

Best service and pricing anywhere near Williamsburg Va! If you need any electronic services this is…read morethe place to go to!!!!! 20/10 recommend

Work was great. Only took an hour. Price was less than I expected. Will certainly go back if the…read moreneed arises.

Had screen repaired at shop, me and my buddy were there waiting for the repair, after he had…read morereplaced the screen he was trying to hunch his back over the phone, we then caught him going through my camera role and into hidden photos and snooping an trying to look at peoples location in find my iPhone. This happens on 01JUNE2026. Confronted him he immediately got defensive and started saying sorry repeatedly. Very creepy and unprofessional.

It was a stressful afternoon. The Carbon Monoxide Detector I had inherited started continuously…read morebeeping. The battery compartment was sealed. There was no way to remove the battery & stop the beeping. The display indicated it had reached the end of its life. Everything I found in research was for units whose battery could be replaced. FINALLY I found a Reddit post for the same model which detailed how to stop the beeping. Whewww.,.... The next step was to find a location that would accept it for recycling since it couldn't be disposed of with regular trash. The city, even the 2nd Precinct Police Station, was absolutely no help. Finally.....I found this close business & it was still open. I called Mr. Fix, telling him what I had, and he confirmed that he would take this evil device that had ruined my afternoon. The outside of the store was well maintained with nice signage & tasteful advertising on the windows. Entering the store I found a clean, neatly organized business with a friendly man behind the counter. He immediately knew who I was, probably from my still present vestiges of the continuous beeping stress. He immediately popped open the sealed compartment, removed the battery & cut out a capacitor. We discussed his personal projects that I know require soldering skills that are hard to find in today's generation. Having been in the electronics repair business for 25 years, I recognized him as someone who was competent in his skills & enjoyed electronics repair. Although my experience with the business was in electronics recycling I would feel comfortable with his working on my beloved iPhone & iPad. I'm happy that he will make use of the components in devices recycled with him (not in Phones or Tablets, of course). They won't end up in a garbage dump. The location is in the strip shopping center located on the southeast corner of the intersection on Pleasure House Road & Shore Drive. Parking is adequate. I found a space directly in front of the business. This is a business I would highly recommend for electronics recycling. From my observations of his care & work on the circuit board of the evil unit that I had abandoned, I would think he showed equal care on devices brought to him for repair.

This company makes all the difference they're respectable and knowledgeable We would definitely use…read morethis company again

My experience at the AT&T store was okay at first. Riley is currently in training, so I understand…read morethat he's still learning and may not have all the information yet. At the beginning, there was a lady on the phone who was very helpful and answered all of my questions. However, I came back just a second after leaving because I forgot to ask one more question. I politely asked Riley if he could call the lady back since it was just a quick question. Instead, he told me he couldn't because "she's going to get furious," then gave me a facepalm gesture and raised his voice at me and looks irritated I work in customer service myself, so I understand that stressful situations happen, but I don't think that kind of reaction was appropriate. Customers should still be treated respectfully, even during training. Based on how he reacted, I personally don't think he would be a good fit for that position if this is how he handles customer interactions.

It was time to upgrade one of our phones so we called this location. The phone was answered…read morepromptly and we were informed what we wanted was in stock. When we walked in we were immediately greeted by Jaelin. He immediately started the process of getting the phone we inquired about and started the process of getting us set up. He asked about warranties, cases, ect. After deciding on a case he informed us of a promotion so we got a couple of more accessories. He was not high pressure...he just wanted to be sure we had what we needed. His service skills are impeccable and he knows his stuff. I learned a lot from him and when we walked out the door the new phone was just like the one we brought in. He took the time to transfer everything, install the screen protector, and also install the case. We could not be happier with the service he provided. 5 star service for sure.

Jasmine was the worst "manager" or even "customer service" person I've experienced. She lead with…read moreher ego and hid behind it after she made countless mistakes. She ran credit apps for my son under Akayla's log in and incorrectly spelled his name and used the incorrect address countless times. My son was initially approved for his own account but after several credit apps with incorrect information he ended up behind denied. Thank GOOOODNESSS I called the company after we left and ended up talking to Ashley. She discovered all the mistakes (including that Jasmine actually removed service from my sons phone altogether) and ended up processing everything and getting my son his own line. This isn't a corporate store, it's a 3rd party location... which essentially doesn't matter, but I feel like the "manager" isn't equipped to be running a store. The selection of phones available weren't ideal either. We spent roughly 4 hours in the store last weekend and ended up leaving with 5 separate accounts for one person, all with incorrect information, and an hour later we realized my sons service to his phone was cut off because they were trying to do some unnecessary work around. The value for the time we spent there is in the negative.

So we went to the store at 6:10pm and doors were locked. Store is not supposed to close until…read more7:00pm. We just needed to turn in old phones. No one was inside but all the lights were on. Several customers came and tried to get in but were turned away to locked doors as well. This is very unsatisfactory customer service. Will not be returning to this store.

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.