While inquiring about a quote for a trade-in of a paid off device and starting a new line, I was…read moresubsequently removed from my current carrier without warning. Upon entry to this location, I was greeted by a salesman. He reassured me that there would be no termination of my current service unless, I signed consent forms and completed a purchase with the company. Which I did not. Once I agreed to a potential monthly price quote, I asked about an "out-of-the-door" cost/fee. The young man then disappeared into the back "stock room/office" while on the phone with multiple service providers and didn't come back for some time. When he did return, he quoted an outrageous price that didn't even sound semi-close to the promotion I was originally inquiring about. I proceeded to tell him I wasn't interested. He did call a financing company who approved a funding/financing of $500 towards a device. He returned to the back which is when I assumed he was grabbing new devices from the "safe" like he said. Nope, he came back and said the funding didn't go through so that initial "out-of-the-door" cost was nearly $2,000 now. I was flabbergasted and demanded we end the quoting process and asked if I was free to leave. He asked me to "hang on" and assured me he'd be right back. I then checked my phone and it was in SOS mode. He magically reappeared from the back and stated that he knew my phone was in SOS but that he was also able to convince his manager to force the finance through and asked if I wanted to pay the initial high price. I demanded to stop being "sold" a product and just asked to leave for now the second time. His response was "well the system "glitched" and now your phone number is active through Verizon and I have to cancel that." I was furious internally at this point and had been there for two hours. He called my phone carrier's 1(800) number and they basically told me I'd be responsible for reinstating my service. He washed his hands of me and provided inaccurate account numbers to shut me up and send me out of the door as quickly as possible. While reassuring me that he cleared everything on Verizon's end. I actually had to make a second trip to the location two days later to obtain the proper account numbers. This is when the general manager basically excused the young man's deceitfulness and labeled the issue as something he "hadn't ever seen" happen in all thirteen years that he worked with the company. This general manager asked the young man to go grab the correct numbers which were conveniently produced. I left the store confident that the issue was completely resolved. Until I received a monthly bill for a service I never agreed to, never signed for, and didn't want. Beware! You've been warned.

Ridge rd erie pa Verizon Review: Hidden Costs, Misleading…read moreSales Practices, and Broken Trust Verizon is often criticized for being one of the more expensive wireless providers, and my personal experience confirms why. Customers already complain about hidden costs, misleading promotions, and contract penalties -- but I've experienced these issues firsthand. I originally went to a Verizon store just to have my phone serviced. I made it very clear to the salesman that I wasn't looking for another phone, since I was happy paying about $80 per month. Despite that, he pushed a so-called "great deal" on a trade-in. He assured me my bill would only increase by $10 and that I'd only have a one-time fee of $100-$200. On top of that, he upsold me on an anti-glare and liquid glass overlay product, which left my screen permanently cloudy no matter how I clean it. The real shock came when I received my bill: instead of a simple one-time payment, I discovered in small print that I now owed $924. This was never explained to me in the store. What was sold as a minor upgrade turned into a major financial burden. This is not the first time Verizon has bait-and-switched me, but it will be the last. I feel swindled, misled, and deeply disappointed. I will never trust Verizon again, and this will be my last phone with them. Bottom line: Verizon's sales tactics may look like "great deals" on the surface, but in reality, they leave loyal customers paying far more than expected. If you value honesty and transparency, think twice before signing anything with Verizon.

Always fast and reliable! I have never had an issue getting my phone fixed here and that means a…read moreton to me!

absolutely do not go here ! My son was in accident and broke his screen, I called told the man the…read moremodel and screen I wanted he quoted me 200 out the door no problem !! he fixes it gives me a bill for 260.. I paid colors are off not sure he sold me the actual screen i paid for even. Today is 3 weeks to the day it got fixed and my son wakes up to a black screen. I take it to best buy to diagnose it they say software is fine and screen looks fine they examined it pretty well lcd wasnt broken it must be faulty material. So I bring it back for him to tell me the lcd is broken he definitely dropped it sorry not able to replace it... lmfao LIAR hes a cam con artist and looks to be on drugs. Absolutely spend the 20 extra dollars to not get robbed ! I will be taking my report from the geeksquad and filing a report against him to retain my 260 dollars. STAY AWAY.absolutely do not go here ! My son was in accident and broke his screen, I called told the man the model and screen I wanted he quoted me 200 out the door no problem !! he fixes it gives me a bill for 260.. I paid colors are off not sure he sold me the actual screen i paid for even. Today is 3 weeks to the day it got fixed and my son wakes up to a black screen. I take it to best buy to diagnose it they say software is fine and screen looks fine they examined it pretty well lcd wasnt broken it must be faulty material. So I bring it back for him to tell me the lcd is broken he definitely dropped it sorry not able to replace it... lmfao LIAR hes a cam con artist and looks to be on drugs. Absolutely spend the 20 extra dollars to not get robbed ! I will be taking my report from the geeksquad and filing a report against him to retain my 260 dollars. STAY AWAY.

I think the business changed name to "Cellularis". Same…read morelocation + kiosk. Quick service and good selection of accessories.

Very happy customer. Both Apple and Best Buy said my phone charging port was broken and needed to…read morebe replaced at $300+. This guy spent 15 minutes tinkering under the microscope and fixed and cleaned the prong. Honest and very happy with the service. I'm sure a brand new part and $300 of service would be more reliable for the next few years, but happy with this service still.

I had something old that needed a battery I called ahead to see if they might have it and they did…read moreI went up about an hour later dropped it off I got a call within the hour it was ready for pick up I didn't think they would even have it to begin with but they did Jason did a fine job!

My I phone 6 had been losing battery life and would not charge at all yesterday…read more Batteries Plus Bulbs opens at 8am so I took my phone in and Emmett found that my battery was completely fried. He replaced it for about $64.00 within a half hour and the phone is perfect now. I thought I was going to have to buy a new phone. Great, fast service at a reasonable price, See Emmett before you buy a new phone!

Keith was very knowledgeable and easy to work with. Listed options but wasn't high pressure.read more

Great customer service, they really care about you leaving the store happy! The guy went above and…read morebeyond to make sure I got the phone I wanted. Definitely coming back for all my phone needs!

Numerous problems every issue in the book occurred after meeting with Two representatives at this…read morecorporate store. The corporation cannot solve the problems on my account. They're losing a Verizon retiree and customer of 30 years because they do not care about anything except selling something for a commission that you don't need And not fixing the problems security breach/hackers/the service has been severely disrupted in a 2 mile stretch where I live in Harbor Creek everyone including emergency services is complaining, but can't get any results. Shame on Verizon wireless for not caring about people or their lives! Lives depend on Service!

I don't have a good opinion of Verizon. Unreliable service and it' s hard to get assistance.read more

Ed was amazing to work with. He helped me update my old…read moreIphone 13 to a 17. Answered all my questions and made sure i left with all the accessories i needed. I was so impressed i updated my wife's phone also. T Mobile needs to hire and train more employees like Ed. Thank you A++++ service

Need more employees to get the ppl coming in & parking for more than 8 cars as this is a major Stread more

Service is horrible. Bunch young kids. If older then 35 .try to tech shame you. I walked around…read morefor half hour. Finally pushed tv to register. Past several employees. Just watched. Grabbed a cart. That is to small 4 tvs. Another customer tried to help put on cart. Didn't work paid for. Then had to ask 4 a tv cart behind counter. No offer to help put in car. Got home hung tv. Didn't work. Tec support 1 half hours. Took back. They proceeded to make watch them go through same stuff that tech support had do. Finally came back next day. Just because had gift card. Not going to lie. Had an attitude. Asked young kid. About whether this tv had same technology. Proceeded to tell me. I didnt know what I was talking about. I sold my self my own tv. Loaded own tv. I own a sports bar. I have mounted well over 50 tvs. Young kid tells me dont know what talking about.

This store has a half dozen people standing around for service, and they normally do a good job. I…read morewent in to get a cell phone, and got told that in all the store personnel, only one person has been trained for cell phone setups. So... "can we set up an appointment"? Seriously, I have to come into the store at another time, convenient to them? This is bad management. Setting up cell accounts isn't at all tricky. Not having multiple people trained, especially these days, is a local management issue. Customer service is an art, and this store has grown into a serious disappointment. Btw-corporate is never responsible for bad service. The people in that store either impress or dismay their customers.