I've had enormous problems with customer service (at the 800 number) switching my AT&T phone number…read moreover to a new carrier and a lady at this location finally got to the bottom of what the problem was and I was able to switch my phone over. Everyone in town showed up at the store right as she was beginning to help me, but she stuck with me and was very helpful.

My mother-in-law (MIL) had her home landline hacked an elderly offense). I spoke with the…read moresalesperson Jennifer and asked if she could help me the next day to provide my MIL a basic cell phone and new number. Jennifer took her time with my MIL and helped explain to a 86 year old widow how to operate the new phone and placed her on my phone plan to save money. She was just as I expected, very polite, genuine, professional and very interactive with my MIL, wife and I. We were all very happy when we left the store feeling reassured we made the right decision.

Fixed my iPhone 6 screen and battery for a reasonable price and I got a free screen protector…read more highly recommended shop for phone repair and accessories

He was very quick! He was helping other people while fixing my screen, but in just 20min my screen…read morewas fixed. Looks good as new and he put a screen protector on. It was inexpensive compared to other places nearby (just over $50 for an iPhone6 screen). I will definitely go back again and I highly recommend this place (he didn't ask me to say this).

Terrible customer service, rude, and very unprofessional. They will lie to you for a commission. I…read morewatched as the two behind the desk argued who would write me up for a commission. Also Reginald Gloster, an employee at the store put a customer on speaker phone so the other employees could hear how angry she was as they both laughed. Reginald cost me about a week of my time and about $100 worth of accessories for a phone I never received. The last contact I had with this store is when I called to express my concerns and find other options... I was told by Mr. Gloster that he was busy and would call me right back, he never called me back. If I decide to stick with Verizon I will never go to this store again. The folks at the Miller Rd location use much better customer service.

Excellent service, he was nice fast and respectful to me my screen is beautiful again and I love my…read morephone again......,I would recommend them again and again very affordable also.

From the owner: We do phone repair. We also sell phone accessories. We buy and sell phones read more

They ruined my iPhone screen display/sensitivity and made me pay $40. Stupid that I fell for it, I…read moreknow. I went to Apple they said it would cost $160 to repair what he broke and when I called and told him he blocked me and said I was a, "trouble maker."

I do not even want to leave them a one star. I went there to buy an Otterbox case and I asked if it…read morewas authentic Otterbox and he specifically said yes. I got it home put it on my phone and the side buttons were not working properly. After a quick Google search I discovered that I had been sold a fake Otterbox case for $45. He outright lies to his customers!!

This store is amazing, they have everything you could ask for. Th try have great customer service…read moreand they also have all the accessories. I highly recommend this place.

From the owner: We are here to help you with any problems you may have with your phone, offering Free diagnosis and…read more25-30 min screen repair turn around. We are open 7 days a week and have great customer service. We offer services that many phone repairs don't. We have great quality and are really knowledgeable in this industry. Bring your phone in and we will definitely make your day with our services. We also sell phone accessories for great prices. If you have any questions please let us know.

If you are need of assistance at this location, ask for Jessie. He was very knowledgeable and…read morehelpful. He was not even deterred by the annoying senior manager, Nick, who rudely interrupted multiple times. Jessie stood his ground to make sure that we were properly taken care of thru the transaction of replacing a phone. Perhaps Nick should be more proactive in making sure that there are enough employees working busy shifts?

Zero stars. This store refused to follow the 14 day exchange/refund policy…read more 1st, I was advised to drive to Apple in Novi to exchange my phone - I called Novi Apple just to confirm, they told me, "no, we don't exchange a phone bought at AT&T." So I drove to ATT where it was purchased for exchange or refund as the policy states...I stood there for 10 minutes, without even a hello, or let me get someone to help you (voices clearly in the back room), while this salesman (large gages in ears) discussed what's on tv for 5 minutes, stating to his customer "the news only has politics and murder on it". Finally someone came from the back, asked if id been helped...I had not. This salesman commences to tell me Novi Apple Store was incorrect, I would have to drive there; total disregard for Apple Store stating They would not return/exchange a phone that they did not sell. The final insult to the entire experience, Mr. Salesman, with the large gaged ears who is now involved after dismissing his customers, REFUSES to return - because now I don't even want an exchange - he decides it best to treat me to sarcasm just before I exit, "Have a good day!" Update, within 10 minutes of leaving, went over their heads, called AT&T... they are sending me a new phone via mail to swap with the defective one bought at this location. Crooks and liars at this location - you've been warned.