My wife and I shared a grandfathered data plan with my mom until she died. My mom didn't write down her AT&T password or passcode, so whether my wife and I were going to stay with AT&T or switch, the only way to do it was to go the local AT&T store to transfer our lines to an account in my name. When I went there, they told me we weren't allowed to keep the grandfathered data plan and would have to switch to unlimited. My wife and I use very little data, so I knew at that moment we'd have to switch carriers to get a fair price for the service we need. I set up autopay and paperless billing with AT&T before I left the store that day. 3 days later I ported our numbers to another carrier, and 2 days after that I received our final AT&T bill. I didn't know until I received this bill that AT&T doesn't prorate final bills. In addition to charging us an entire month for only 3 days of service, they also took away the $10 per line discount we should have received for setting up autopay and paperless because I canceled our service before the bill was generated. I tried multiple times on the phone and in online chat to make my case to customer service that we were unfairly overcharged. Even if I had conceded I was at fault for not knowing they don't prorate, they at least should have reinstated the autopay discount when I explained our situation and the reason we canceled our service. Every representative I spoke to gave the same answer: there was nothing they could do unless I reactivated our service. Doing so would have made no sense because my wife and I aren't big data users. I will absolutely never be an AT&T customer again. They showed no mercy to a grieving family and made us pay $160.32 on our way out the door for only 3 days of service on 2 lines. read more

AT&T Store - Our final bill - Mobile Phones Near Me - Harrisburg, Pennsylvania

Very poor customer service. Young man at like he did not want to wait on me, because I wanted a flip phone for my mother. I asked questions and he acted like he did not know the product because I bought a prepaid plan, not a monthly plan. Or a expense smart phone. Was not told about return policy when I ask can I return it. Took phone back the next day to my money back and was told a $55.00 restocking fee. I question that, store manager was not nice and trying to get smart with me. A very poor train manager and does not know what customer service is. Left there with poor option of that company. Will not do any busyness with them again. This is not how business should work. Lack of proper care for there customers and this company seems to only care about money. Sad what AT&T became. read more

Save yourself a headache and go to an actual corporate AT&T store! I went to this store to trade in my old phone after I switched to AT&T a little over a week ago. I was told to take it to any AT&T store for the $350 credit. Weirdly enough, the guy working offers me $20 for the phone because of a small crack. Seriously?! A screen can be replaced for $50. I'm not sure if he thinks people are stupid, he is lazy and didn't want to dot he paperwork or he's just incompetent, but but I declined his offer and walked out, which must have made him upset as he was mouthing off nonsense as I was leaving. Now I must go back to the corporate store and get my credit, which is out of my way, but worth it. They actually care and are good at what they do from my experience so far with AT&T. These "retail stores" give AT&T a bad name. They do not care about the customers at all and it really shows. Terrible experience and waste of my time going there. read more

AT&T Wireless. 1 hour 45 minutes on the phone. Boo! Worst customer service ever!!! Was told we owe $102 for .04 data used on a closed account. For starters, the account was supposed to be turned off in June, supposedly these charges were for July-August. When asked to send me a copy of this bill I was told there is a $5.75 charge to send me the bill. What!!! So they won't send me a copy of a bill were they are stating we owe money for! How shady is that!! Spoke to a supervisor named Crystal, she would not help at all with anything. Just kept saying "that is our policy". I WAS a loyal AT&T customer for over 20 years. I even worked for them for a little. I will tell everyone about this experience and advise to steer clear of AT&T Wireless. There are other providers with similar services and prices but with way better customer service. read more

This Is my phone carrier and the service is fine but not the people who work there. I recently called and got hung up on after the women working there didn't have an answer for me. I would suggest going to other locations with people who are more able. read more

I wish Ma'Bell still existed today because the customer service would be on a higher standard! My uncle went into the Att Store 4920 Jonestown Rd in HARRISBURG Pa. I know that he was not a Att customer but he went in to inquire about some services. I am not a customer of Att's as well! I know he was there about five o'clock on this day March 02 2020. I know the time because he called to ask what type of phone I had so I can help him with his. The next thing I know I am getting a call from the local ER. They have my uncle in there running test on him. I show up there and he tells me that he thinks it was his blood pressure because of what happened in the store. He goes on to explain that the manager at the store was about to beat a customer up. He was shouting and swearing to the point that the other employees had to calm him down and hold him back. My uncle is fine but I don't want him doing any business with that manager at that store. read more