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    AT&T Store

    2.1 (8 reviews)
    Open 9:00 am - 8:00 pm
    Updated over 3 months ago

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    7 years ago

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    T-Mobile

    T-Mobile

    1.7
    (12 reviews)
    1.0 mi
    Virtual estimates
    Shipping

    If I could give 0 stars or take stars away from their current 1.5 star rating I would!…read more My wife and I went in this afternoon to add her phone to my plan and inquire about possibly buying a new phone. As we were waiting, one of the associates asked "What brings you in today?". We briefly explained why we were there and another associate said "Just do it on the app" which the first associate who greeted us agreed with her. My wife then asked "even to buy a phone?", both associates said yes and to do it ourselves through the app. I then asked why there are even employees if you're telling customers to do your job for you? I then state that they are the ones that work for T-Mobile and we do not, We are customers, not employees. Bottom line is that this whole interaction was confusing and very unprofessional, I would NOT recommend ANYONE visit this location for assistance, you will just be wasting your time. Go to either an actual T-Mobile store or call T-Mobile customer care and avoid this and any other "Authorized Retailer" as a whole.

    Do NOT trust these people. I went there to get an idea of what the cost would be to switch to them…read morefrom another carrier. something didn't seem right in the math they presented so I walked away and did more research. I went to the ACTUAL T-Mobile store instead of this third party retailer and was blown away at the inaccuracies in the original quotes and details the first store gave me. Stay away from this place.

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    One Stop Wireless

    One Stop Wireless

    2.8
    (13 reviews)
    0.3 mi
    $$

    I have had several great experiences in this store. The staff are very nice and knowledgeable. I…read morehave brought both my iPad and iPhone to them when I could not figure out what was wrong. They also have great variety of accessories for phones. Great service , you won't be disappointed.

    BLUF: They have shady business practices. You're basically playing Russian roulette with your…read moredevice. The will not take responsibility for damaging your property while in their possession and they charge more than Apple for iPhone/iPad repairs. Save yourself the headache and use an Apple certified dealer or just mail it in to Apple. The owner deletes negative reviews from Facebook. I took my iPad in for repair of a digitizer. 10 days later I went to pick it back up, only to realize the following day that the Touch ID wasn't working at all and the screen wasn't properly sealed at the bottom. I thought it may be a software issue so i backed up the iPad and did a factory reset, as recommended by the Apple Website. That didn't fix the issue. I took the iPad back to the store to let them know that the Touch ID wasn't working. The young man at the front desk told me "it's always a 50/50 chance that the repair won't work. When they literally have a sign on the counter that says repair success is 97%. They also never explained to me prior to repair that they aren't responsible for damage they cause while repairing a separate issue. I asked for the manager because he obviously couldn't help resolve my issue. She came out and told me basically the same thing and said that the store is not responsible for "other issues" (she refused to say DAMAGE caused by an under-experienced tech)caused by repair. We eventually agreed that i would talk to Apple then bring the iPad back to her so that she open it back up to confirm she didn't cause the issue all while not actually fixing the problem. She also told me to lie to Apple about the cause of the Touch ID not working so that they could "better assist you". I went home and called Apple, who ran a diagnostic on the iPad. They saw that it had been recently repaired, confirmed there were no software issues and told me that the issue was an "inexperienced tech" damaging the hardware during repair. I went back to the store, relayed the information and she immediately became defensive, kept making little snarky remarks and blamed Apple products for being hard to fix. Even though there are people who have fix the products with no issue. I asked for the store owner's number which she claimed to not have. After us going back and forth for a while, we agreed to have her look at it again. The conversation, her defensiveness, smart mouth and failure to take accountability for a mistake she made just didn't sit well with me and i eventually asked for her to reverse the repair and give me a refund, which she agreed minus $65 but not before throwing in the fact that she called the owner (she didn't have the number remember) and he wanted her to charge me to put my old screen back on.

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    AT&T Store - mobilephones - Updated June 2026

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