If I could give 0 stars or take stars away from their current 1.5 star rating I would!…read more My wife and I went in this afternoon to add her phone to my plan and inquire about possibly buying a new phone. As we were waiting, one of the associates asked "What brings you in today?". We briefly explained why we were there and another associate said "Just do it on the app" which the first associate who greeted us agreed with her. My wife then asked "even to buy a phone?", both associates said yes and to do it ourselves through the app. I then asked why there are even employees if you're telling customers to do your job for you? I then state that they are the ones that work for T-Mobile and we do not, We are customers, not employees. Bottom line is that this whole interaction was confusing and very unprofessional, I would NOT recommend ANYONE visit this location for assistance, you will just be wasting your time. Go to either an actual T-Mobile store or call T-Mobile customer care and avoid this and any other "Authorized Retailer" as a whole.

Do NOT trust these people. I went there to get an idea of what the cost would be to switch to them…read morefrom another carrier. something didn't seem right in the math they presented so I walked away and did more research. I went to the ACTUAL T-Mobile store instead of this third party retailer and was blown away at the inaccuracies in the original quotes and details the first store gave me. Stay away from this place.

I have had several great experiences in this store. The staff are very nice and knowledgeable. I…read morehave brought both my iPad and iPhone to them when I could not figure out what was wrong. They also have great variety of accessories for phones. Great service , you won't be disappointed.

BLUF: They have shady business practices. You're basically playing Russian roulette with your…read moredevice. The will not take responsibility for damaging your property while in their possession and they charge more than Apple for iPhone/iPad repairs. Save yourself the headache and use an Apple certified dealer or just mail it in to Apple. The owner deletes negative reviews from Facebook. I took my iPad in for repair of a digitizer. 10 days later I went to pick it back up, only to realize the following day that the Touch ID wasn't working at all and the screen wasn't properly sealed at the bottom. I thought it may be a software issue so i backed up the iPad and did a factory reset, as recommended by the Apple Website. That didn't fix the issue. I took the iPad back to the store to let them know that the Touch ID wasn't working. The young man at the front desk told me "it's always a 50/50 chance that the repair won't work. When they literally have a sign on the counter that says repair success is 97%. They also never explained to me prior to repair that they aren't responsible for damage they cause while repairing a separate issue. I asked for the manager because he obviously couldn't help resolve my issue. She came out and told me basically the same thing and said that the store is not responsible for "other issues" (she refused to say DAMAGE caused by an under-experienced tech)caused by repair. We eventually agreed that i would talk to Apple then bring the iPad back to her so that she open it back up to confirm she didn't cause the issue all while not actually fixing the problem. She also told me to lie to Apple about the cause of the Touch ID not working so that they could "better assist you". I went home and called Apple, who ran a diagnostic on the iPad. They saw that it had been recently repaired, confirmed there were no software issues and told me that the issue was an "inexperienced tech" damaging the hardware during repair. I went back to the store, relayed the information and she immediately became defensive, kept making little snarky remarks and blamed Apple products for being hard to fix. Even though there are people who have fix the products with no issue. I asked for the store owner's number which she claimed to not have. After us going back and forth for a while, we agreed to have her look at it again. The conversation, her defensiveness, smart mouth and failure to take accountability for a mistake she made just didn't sit well with me and i eventually asked for her to reverse the repair and give me a refund, which she agreed minus $65 but not before throwing in the fact that she called the owner (she didn't have the number remember) and he wanted her to charge me to put my old screen back on.

The process of upgrading my wife's phone went smoothly. We also were informed of a deal to get an…read moreiPad and Apple Watch for free as long as you keep it on a plan for at minimum two years. Shockingly it only added like $10 per month to our monthly bill. WHAT A DEAL! This location has great customer service, especially since we walked in like 15 minutes before they were supposed to close. They told us the deals of the month and helped get all of our devices activated.

Michael Johnson was very helpful and courteous. He helped my husband and I find the right phone…read more Thank you, and we will return.

My battery was replaced here, and my phone started to overheat. The next day, my phone screen and…read moreback was busted. I never dropped it. When I brought it in, I was told that even though there was a 30 day warranty, it would not apply in my case as my phone was cracked.

From the owner: Protect and accessorize your cell phone with fun, fashionable cases! Do you need a new screen for…read moreyour mobile devices? Trust us for all of your mobile device and computer repair needs! We are conveniently located inside WalMart. Bring us your device today and have it fixed while you shop! Our specialists can quickly replace your cracked screen or restore your water damage. With the most competitive prices, highest quality parts and fully certified technicians. We are the company Hinesville GA residents trust to have their valuable devices quickly working again. Contact us today to hear about our great prices. In addition, we offer a convenient buyback service where you can buy, sell or trade your old devices. If you need any fun and fashionable accessories, check out the wide variety of cases that can be found at any Cellairis location.

I cracked the screen on my iPhone and called several local businesses for quotes. Daniel's ER-Spot…read morewas significantly lower in price and had great reviews so I brought my phone in. Daniel had it fixed and looking brand new in about 20 minutes. If you're looking for fast, fair, friendly and trustworthy service, you'll find it at Daniel's ER-Spot.

Although I've only been once, I cannot say enough good things about phone service here. My iPhone…read morewas stuck on Apple logo due to low storage, which is notorious for not being easy to fix. Daniel was able to get my phone back and working for only $35, which is a great deal. I'll definitely be going back with all my technology issues.