Wish I could give ZERO. Absolute WORST EXPERIENCE from ANY cell provider I've ever worked with. To…read morestart I walk in with my family as we are looking to get new cell phones and a new cell phone service. We stand there for about 5-10 minutes before anybody acknowledges us and says "hi how can we help you?" Even though we are literally the only people in the store at the time. This guy and girl are over here giggling behind the counter like they don't see us..then when they hear that we wanna start new service and all they perk up and start doing their job. One guy starts asking me what phones and what plan I want to be on I told him the PRO and the PRO MAX with the plan that is $65 a month. (Mind you I've already spoken with someone at another Verizon store about the amounts we'd be spending a few days ago so we decided to go in person to get our phones because we were okay with the agreed upon amount.) 1st issue. They didn't give me the phone I asked for even though it is under MY credit, they didn't even bother to explain that it was not going to be covered from financing. They just ended up giving me the regular 16 and gave my other family member the phone that they wanted even though again it's under MY credit. On top of that, they did not mention that there was a $50 deposit. They said it was "taxes and fees." I had to go back in person the next day because I was billed an additional $300+ after I had just paid over $300 in person the PREVIOUS day due to "taxes and fees" for the phones as the girl said. On top of that they added a protection plan for EACH PHONE WITHOUT MY PERMISSION. And as I am explaining this to the manager SEVERAL times the following day, he tries to gaslight me and tell me that they can't add it without me signing for something and as I had told him earlier, the only thing that I had signed was when the girl (who is apparently training) told me she needs my Social Security to check my credit. To add salt to the wound, they didn't ask for my social once or twice, they asked me to re-enter it SIX TIMES and the last two times I had to read it aloud while there were other people in the store. On top of having to go back-and-forth between the guy and the girl because we don't know who the sales rep is until we get the paperwork at the very end, this guy and girl kept sneaking off to the back giggling and whispering and then would come back with conflicting information because the guy that initially spoke to me and asked me what phones and service I wanted, ended up not telling the girl who's supposed to be the sales rep what I asked for and just did whatever they wanted. What you have done is committed FRAUD when adding not only the protection plan but the $80 plan that was NOT agreed upon ON TOP of telling me that I'm getting the pro and the promax and then giving me the 16 and the promax. When I go in person the next day, the manager basically gaslight me and tells me that I agree to everything when again the only signature that I have given is when the girl said "We need you to sign here for us to use your Social Security." She didn't mention anything about me agreeing to ANY protection plan or $80/mo plan. Of course this manager does nothing and basically tries to man-splain everything to me as if I'm uneducated?? I ended up leaving bc obviously they don't care and chat with CS and they told me that not only is there a protection plan that's about $20 per line, but I'm also on the $80 plan so I had to remove everything. (Again all of this has been done without my consent or knowledge because these two representatives from your store keep going back-and-forth to the front and back of the store and every time they run to the back of the store they're giggling and whispering so my assumption is that they added all of this without my permission and then go and blame it on the "computer". I asked the mngr - his excuse - " The system added." Newsflash to the manager at this store. I work in sales. It doesn't "add on" unless YOU add it on. Moral of the story is don't go to these crappy sub-companies.

Don't order your Verizon phone from here online. Received a defective Iphone 12 Pro Max spent a…read morewhole day troubleshooting with Apple and Verizon still couldn't get the phone to work. Came back in get the phone exchanged and we got told that they couldn't do anything and to call Verizon.

I don't even want to give this place one star because their service and professionalism was awful…read more Not only was I charged $10. over the usual fee to replace an LED light screen, they smudged the front camera lens that makes my face look blurry when I FaceTime and after they applied the screen protector, some of the glue got inside the phone and made a pea size black spot on my screen where the camera lens is located. When I went back to complain about the black spot on my screen plus other issues I was now experiencing, they said they couldn't do anything about it because the technician applied the screen protector out of courtesy. They would not budge to help me in any way except buying another new LED light screen even though I had a one month warranty. Stay away from this business because they will not honor any warranty and they will not stand by their work especially they messed up.

So, let's talk about this place real quick. I don't think it deserves all the hate it gets;…read moreparticularly from over zealous customers who base their ratings on one single experience. Meanwhile, I've been to this place at least a few times and feel more apt to discuss what works and what doesn't. First of all, their pricing seems very fair. Especially considering I called a different cell phone repair shop up the street (which is frickin impossible to find, btw) and they quoted a battery replacement job would be $25 if I brought in my own part. Premier on the other hand, replaced a battery plus a full screen assembly all for the low, low price of $35. Both the parts were mine. Many moons ago, we had to replace my son's screen on his old iPhone 7 for $80, sans part. I'm not sure how it would rate now, since prices fluctuate depending on the latest iPhone models and all that. But I would imagine if you have an older model cell phone, the repair cost will be cheap. I'd recommend purchasing your parts on Amazon ahead of time, as they tend to be cheaper there. The main thing this place probably needs to work on is their front desk service. That poor girl has to work the customer line all by herself and it takes ages! I mean, the place is fine when you're the only customer in the store. Get more than 3 people in there and you're gonna be around for a while. It says a lot if I have to wait 15 minutes just to pick up a phone. Anywho, it seems previous customers don't know what a middle ground is. Because that's where I'd rank this place. While they're not exactly the speediest when it comes to customer service, their turn-around time for repairs is usually 1 hour, which is pretty damn good. They even have free in-store WiFi. I'd give Premier Wireless 3 sparkling clear and uncracked iPhone 7 screens out of 5.

Horizon great customer service with Tomas! Always receive…read morethe best suggestions and helps technically!

The manager and sales called Tom horrible trying to add stuff to my account without telling me,…read morethen they made a mistake on my order and expect me to resolve the screw up the made, this place is garbage go to another store the manager doesn't know how to manage is sloppy and doesn't himself accountable for his mistake or of his team overall Garbage! Best thing you can do is report this location to corporate!

Visited Cell Phone Repair, Premier Wireless after I dropped my cell phone in water and even thou…read morethe cell phone was supposed to be water proof within hours it started acting up and fully shut down. Visited on a Sunday around noon. They explained the prices $26 for diagnostic and of all I needed was to change the screen it would be $110 for which the $26 don't apply to without warranty because of water damage. My phone was ready in less than 2 hours and I was extremely pleased. Once I picked up my phone they gave me a special of an Otterbox case with a screen shield for $50. I was pleased with their quick turnaround and professionalism.

Took my phone to Esmeralda for a repair. Customer service was great, prices were great, and she had…read moreit done super quick! Definitely coming back and recommending this place.