Had to stop in here to address a service issue yesterday. There were only two guys working, but the…read morestore was dead. I asked them about my concerns and problems, and although they could not help me directly, they got me on the phone with a department that could. I was then able to get the issue corrected. The store is a small one, but for its location it should be just fine. I am glad to see an authorized retailer so far out in horizon. Makes a trip to ATT easier than having to drive into town.

I don't even want to give this place one star because their service and professionalism was awful…read more Not only was I charged $10. over the usual fee to replace an LED light screen, they smudged the front camera lens that makes my face look blurry when I FaceTime and after they applied the screen protector, some of the glue got inside the phone and made a pea size black spot on my screen where the camera lens is located. When I went back to complain about the black spot on my screen plus other issues I was now experiencing, they said they couldn't do anything about it because the technician applied the screen protector out of courtesy. They would not budge to help me in any way except buying another new LED light screen even though I had a one month warranty. Stay away from this business because they will not honor any warranty and they will not stand by their work especially they messed up.

So, let's talk about this place real quick. I don't think it deserves all the hate it gets;…read moreparticularly from over zealous customers who base their ratings on one single experience. Meanwhile, I've been to this place at least a few times and feel more apt to discuss what works and what doesn't. First of all, their pricing seems very fair. Especially considering I called a different cell phone repair shop up the street (which is frickin impossible to find, btw) and they quoted a battery replacement job would be $25 if I brought in my own part. Premier on the other hand, replaced a battery plus a full screen assembly all for the low, low price of $35. Both the parts were mine. Many moons ago, we had to replace my son's screen on his old iPhone 7 for $80, sans part. I'm not sure how it would rate now, since prices fluctuate depending on the latest iPhone models and all that. But I would imagine if you have an older model cell phone, the repair cost will be cheap. I'd recommend purchasing your parts on Amazon ahead of time, as they tend to be cheaper there. The main thing this place probably needs to work on is their front desk service. That poor girl has to work the customer line all by herself and it takes ages! I mean, the place is fine when you're the only customer in the store. Get more than 3 people in there and you're gonna be around for a while. It says a lot if I have to wait 15 minutes just to pick up a phone. Anywho, it seems previous customers don't know what a middle ground is. Because that's where I'd rank this place. While they're not exactly the speediest when it comes to customer service, their turn-around time for repairs is usually 1 hour, which is pretty damn good. They even have free in-store WiFi. I'd give Premier Wireless 3 sparkling clear and uncracked iPhone 7 screens out of 5.

Horizon great customer service with Tomas! Always receive…read morethe best suggestions and helps technically!

The manager and sales called Tom horrible trying to add stuff to my account without telling me,…read morethen they made a mistake on my order and expect me to resolve the screw up the made, this place is garbage go to another store the manager doesn't know how to manage is sloppy and doesn't himself accountable for his mistake or of his team overall Garbage! Best thing you can do is report this location to corporate!

Visited Cell Phone Repair, Premier Wireless after I dropped my cell phone in water and even thou…read morethe cell phone was supposed to be water proof within hours it started acting up and fully shut down. Visited on a Sunday around noon. They explained the prices $26 for diagnostic and of all I needed was to change the screen it would be $110 for which the $26 don't apply to without warranty because of water damage. My phone was ready in less than 2 hours and I was extremely pleased. Once I picked up my phone they gave me a special of an Otterbox case with a screen shield for $50. I was pleased with their quick turnaround and professionalism.

Took my phone to Esmeralda for a repair. Customer service was great, prices were great, and she had…read moreit done super quick! Definitely coming back and recommending this place.