Went in to ask a couple questions and possibly buy two new iPhones. The dark haired man working there (we were the only customers in the store) was not at all helpful and told us that if we have questions about the phones we should go to the Apple store!!!! Wont be back there!!!! read more

Do NOT go to this store. I went recently to see about upgrading my device and wasn't eligible, turns out the guy ADDED a line to my account without my permission (probably to get a spiff or something). I had to contact customer service and go through a supervisor to get it removed and credited back to my account. Steer clear. read more

Avoid this location at all costs. I had a really bad experience with their reps. I left my phone on the bumper of my truck, which was totally my fault. I used Life 360 to locate the last time it was pinged which was in the median of the interstate. I spend 40 minutes looking for my sim card which was terrifying as trucks were flying by going 70+ MPH honking at me. I was able to locate my case and my screen protector but never found my Sim card. I then headed straight to the AT&T, which was the worst decision of my life. I still had 10 payments on my old phone and the rep told me that I couldn't buy out my old phone, to be eligible for the upgrade discounts. I asked several times why I couldn't, but he made up some non-sense. I was pretty frazzled and wasn't thinking straight knowing that I was only going to be able to recover some of my data. The rep told me that the best thing for me to do was to add a new line so I wouldn't have to pay $600+ due to my cell phone credits I received when I traded in my old phone. I finally broke down and let him add a line to the account which was against my better judgement. I left the store feeling like I got hosed. I used my new phone to lookup some information on my account and found that I just needed to pay $335 to be eligible for the new phone discounts. I then called AT&T customer service who also informed me that I had insurance on one of the phones on my family plan which made me eligible to file a claim. The customer service rep told me to cancel the line, I needed to return the phone, and have the rep cancel the line he just added. I went back in and returned the phone and the rep refused to cancel the line he just forced me to purchase. I then called customer service again and they told me that they couldn't cancel a line over the phone. Now I have no phone, and an extra line that I didn't want or need. Please join me in boycotting this location so that this doesn't happen to anyone again. read more

On a Sunday where they are only open til 5:00, they were "out to lunch" at 3:15. Doors locked. For a simple question I had to go all the way to the Highway k location, which caused me to not have time to get my screen repaired that day and instead now I have to live with a broken screen for another 4 days until I can have time from work to get it fixed. I hope they enjoyed their late lunch! read more

DO NOT GO TO THIS STORE. it is a non corporate location and they do not know how to treat customers respectfully and most importantly, they do not care about customer retention. read more

Terrible service. The guy was more interested in playing poker on his phone than taking care of my business. Ultimately he reveals that this is not an actual "ATT store", but rather an authorized retailer. Needless to say, I won't be back. I'll drive a bit further to go to a real ATT store. Waste of time read more

Literally everything they do takes a long time regardless of how complex the task is. I'm not sure why entirely, but the staff is usually pretty friendly. read more

Terribly slow & understaffed. Made an appointment on line and waited 40 minutes past the time. Still not even half way done with the couple he started helping at the time he should have started helping me. I ended up walking out. The gentleman working didn't even greet people walking in. read more

On July 28, 2018, I purchased a Pure Gear car charger. I returned to this store on Oct 4, 2018 to exchange the charger because it was not working. The associate said I needed to go to Pure Gear's website. I told him that the paper in the box said that it needed to be returned to the store where purchased. The associate called someone and still said I needed to go to the website. He refused to simply exchange the item and handled the return through the store. I went to the website and it said I needed to pay $9.95 to have a replacement shipped to me. This is ridiculous. For a $24 charger, I needed to pay another $9.95 to get a replacement after only a little over 2 months! read more