If I could give less or negative stars I would! Multiple…read morecomplaints have been filed with ATT directly via corporate due to Misleading and misguiding a senior who went in to pay $40 dollars on a bill which he has been doing for years without any problems primarily at other locations. But he decided to come in to this location since it was convenient and new. Manager Elli I believe , because she was vague and not clear surprising , if not she is the only manager as they have 3 employees as I have been told and a sales rep who has been there a week Vasu Dhall ala Vic as I was told Decided to tell him that he can get upgrade his phone and get a free phone. Long story short They added a new line to the account with a phone umber from a whole other state!! Some galaxy phone that he wouldn't even know how to use. And he didn't get a upgrade on his old phone. I was called to give permission as I was the primary on the account to confirm and I said no way! Vasu (Vic) lied to me saying he gave me a better data and he didn't he actually made it worse and cancelled a grandfathered account detail ! Couldn't explain why the phone number of the "free" phone was for a state 900 miles away! Even though speaking with me and not ending well with the manager as well as they did not want to provide any information for a District manager , general or regional manager. Not a name a phone number or a email All they said was call 611 which if your not aware they are just Retail authorized att not a corporate store. All they wanted to do was open a new line for their benefit and not for the good of the customer! After all this he left with the phone because he thought it was free and they said yes it is free But they didn't explain to him that he is paying monthly $10 plus tax on the bill! After being on the phone for a couple of hours with corporate which was helpful they told me to return the phone He went to return it and the store had no manager there Just two sales reps who have just started no supervision and no authority! I asked where the manager was, Vic replied " She is not here today! " no manager on duty! They explained you must pay a $55 dollar restocking fee ! For a phone that we are not keeping If you buy a phone return it 2 days later you have to pay them to give it back! After they lied to you mislead and misguided. They take advantage of seniors elderly and I' can only imagine anyone who is not informed or just trying to go in trusting they have some professionalism and knowledge of what they are doing Avoid this place it needs a whole new staff I hope that the complaints have not been thrown under the rug!

Krystal F. Is the one and only clerk to seek out for your needs or AT & T service. I truly have…read moreused all carriers over the years - Krystal F. Surpasses "all" in knowledge, consumer service, greatest personality, and my list can go on.....! If she can't help you, no one can. Keep up the great res presentation and service!!!!

Hargray broke my fiber cable while digging up my front yard without even letting me know, another…read morestory altogether, and I have to have internet to be able to work. AT&T won't come fix it for a week even after I explained this. These businesses need real competition. This company is corrupt.

There company will try to get money any way possible. There charging me for moving my equipment to…read moreanother location. At first they were saying there tech guy came and did move it but after 2-3 weeks of me calling them there now charging me for the technician appointment. I asked to speak to a manager several times but the manager will just direct me some where else. I also asked for the recorded line voice over and up till today no email or no phone call to fix there mistake. Now I'm out of pocket $150 don't waste your time trying to fix there mistake because that's never going to happen. Looking for internet service look else where.

Two years ago, my husband and I broke up with our wireless carrier at that time and rebounded…read morequickly. We decided to go with Verizon and signed up at this location. It was around Black Friday too, so Verizon had some really great packages and some military discounts, so the heartbreak didn't last too long. Back then, a guy by the name of Justin took care of us and he was fantastic! He made sure that all applicable promotions were applied and was super patient with the phone data transfer (GUILTY as charged on the 10,000+ photos...sorry, not sorry) and made sure I did not lose a single one of the 20 different angles of dishes I ate or cooked that year and yes, of my family too. He was a really nice guy. Two years later, we came looking for Justin and we were sad to hear that he no longer worked at the shop, but we got referred to Ed who was just as wonderful and thorough. Ed also made sure that all applicable promotions were applied. When I returned to pick up the phone, he double checked to make sure that the promotion we had discussed was the better of the new promotions that went into effect between the time we ordered the phone and the time I picked up the phone at the store. Now, 20,000+ photos later, (nope, still not sorry), Ed was equally patient (and laughing with me or dare I say laughing AT me? but I'll give him the benefit of the doubt and say laughing WITH me) to transfer all the data over to the new phone. Ed was great at multitasking too. He was helping me and another customer at the same time, but not in a rude way, more in an efficient way. While he was on the phone with Verizon helping the other customer, he started the process on my phone while he was on hold. I was happy to be reading while waiting and socially distancing in the seating area, while Ed and the other customer was seated at Ed's workstation. Ed came over any time he had questions. Ed made it pleasant and gave us another reason as to why we had made the right choice with Verizon. After 2 years of our relationship with Verizon, our old carrier seems to be a distant memory. What was their name again? COVID-19 observations: All employees are wearing masks. Notes on Verizon: in the past year, we have enjoyed Disney+ free for one year due to the partnership with Verizon. Now that the free year has ended, we were going to sign up for the paid plan, but we found out that Verizon was offering a bundle of Disney+, ESPN and Hulu for about the same price as Disney+ by itself so that was a no brainer. Plus, the reception has been so much better than our previous carrier. Can you hear me now? LOL...(I just had to). Stay safe, Friends!

very poor and lousy service No courtesy no service at all…read more was ignored and nobody bothered to ask what help is needed. Do not visit this centre for assistance

Staff don't know what they are talking about. Mother went in for issues with her defective iPhone…read more Was turned away and told to not go to an Apple authorized repair store. And instead told to waste her time at Best Buy. In addition to that they were more interested in trying to sell her products than fix the situation. GP mobile is the worst dealer in the business.

The customer service was horrible. They scammed for 70 dollars. The lady coerced me into paying $85…read moreas soon as I walked in the door. Not one time was it mentioned that if I decided not to go through with the process that I would have to pay $70 dollars restocking fee. Not once did I touch the phone or lay eyes on the phone. I asked another customer who was in the store with me the entire time did she ever say in the 2 hours I was there, that they would be a restocking fee of 70 dollars. Once I decided to not go through with the process because they would not be able to transfer everything on the phone. They spent 2 hours stalling then finally decided to tell me they wouldn't be able to do it. Don't come to this store please they will try to make you pay as soon as you come in and not tell you all the information. All they want is commission and nothing else they are not good people. They threating to call the police and became extremely aggressive once I decided to not go through with the process.

Went in to set up internet, but my area is not supported yet. I have been eligible for a phone…read moreupgrade for a long time now but had avoided going into the store because I didn't want to be pushed into spending a lot more money per month. Justin Butler helped me realize why Verizon is still and will forever be the best choice for mobile service. He was friendly, professional, and extremely knowledgeable. Walked out with a brand new phone and am only paying a few dollars more per month. He even helped me combine my streaming services and saved me money there. Best sales experience yet in a Verizon store, and I have been a customer for over 25 years.

I switched from sprint to Verizon because I had issues with the signal. I have been happy with…read moreVerizon so far however I got an Apple Watch and this location only had the 44mm available (I have a small wrist) I wanted smaller. They said no take it and we will order the smaller use this one until it comes in. Went back, Watch was the wrong one. They said don't worry it's our fault come back in a week. Called, nothing. Went back in they said oops too late you can't return it. The rep acted like I was trying to be slick and getting a new watch! He was like "it's used you can't switch it". Now I'm stuck with the most expensive watch that I never wanted and I can't exchange it! I can't even sell it as I owe more than it's worth. Don't go to this location. They give Verizon a bad rap. I do not recommend getting an Apple Watch from Verizon and especially not from this location.

I can't say enough great things about the service I received here. Within 2 days I had my laptop…read moreback and working after I lost all internet connections. Very fair price as well and I felt like it was in good, safe hands leaving it, especially after reading all the other 5 star reviews left by prior customers. Thanks, Mike

I tried to fix my own screen on my iPhone......ended up with a lit of screws and pieces into a…read moreTupperware. So I took my phone and parts in next day. They were able to assemble it and get it all working again and for only 20$. I was very happy with my service and next time will likely go there rather than try it myself.