Came in to get my rear phone panel glass replaced and nothing else some time ago, and when I got my…read morephone back there was no Apple logo on the back as well as the more pressing issue of neither of my cameras working anymore. My front facing camera had a non working auto focus, and Face ID was inoperable as a result, and my rear camera lost its ultra wide lense and also no longer could auto focus or function at all, often just being a black screen with the message "non genuine part". So whatever parts they're using are non Apple and your system will realize that, which will also void any assistance from Apple. When I called them to tell them that, they tried to tell me they didn't do anything to the camera that "doesn't make sense", to which I was like.... Okay, I gave you a phone with a working camera, paid almost 300$, and then got a phone back with no working camera which I need for my job. It took a lot of back and forth to even get them to fix it again and to explain I did not wanna be charged 2x for a repair that broke my phone further. They then fixed it again, only for the part to fail again a couple weeks later and work wildly inconsistently. And now my camera is entirely inoperable and I just have to go get the entire phone replaced because it's now affecting other parts of my phones optimization. For the amount of money I paid, or honestly any money at all, that should not be happening in any shape or form and is incredibly frustrating. Looking back I probably should've listened to the other 1-2 star reviews. Save your money, and go either directly to your phone or mobile service provider and have them do it.

Joel, the young man that helped me was extremely helpful and a delight to work with. Like any good…read moresales person Joel was trying to upsell me on a new product that Zagg just put out. I was joking around with him telling him it was "there was no chance of that". Joel also asked me if I wanted my phone Cleaned and told me there was a $10 charge which I was fine with. I was joking around with him telling him that "it be better be the "Cinderella Clean" meaning that he better scrub the heck out of my phone. His manager chimed in scolding and humiliating me in front of other customers. He proceeded to say I was being disrespectful. Of course, I was completely taken back by his comment. He was unprofessional and his remarks were inappropriate. unfortunately, if I need to get another replacement for Zagg I will look elsewhere in the future

Elizabeth was so professional and helpful with my friends who needed two new phones and numbers. I…read morehighly recommend this assistance gets definitely an attaboy.

This is by far the best phone store in town. Great customer service and amazing deals. The workers…read moreare really experts on all the phones and plans, any problem with your phone i would recomend coming in to cricket and seeing what they can do.

The person helping us was like having your mom or dad trying to sell you a phone or service that…read morethey have no idea how to use or work. And the person that I got a new phone from had put the wrong screen protector on my phone and was telling my husband that it was fine and it really wasn't! When I tried the camera on my iPhone the quality of the picture was terrible because of the screen protector. IT WAS THE WRONG ONE!! COME ON MAN!!! Ugh!!! Yeah, I don't recommend. I went to a different AT&T store and they fixed it for me and put the correct one on no problem.

Excellent customer service with a clear team-based approached. I really appreciated seeing how…read moreShaun stepped up when he noticed the person helping me was busy.

I arrived at the store. They were kind upon entry. I waited for my service rep to help me. He was…read moretotally unknowledgeable and unable to give me a quote. Totally unfamiliar with his product. I have been with Verizon for over over 14 years. And I have no idea why I keep, sticking with them. Great service as far as reception absolutely horrible service as far as in-store . 5 thumbs down. I also spent over an hour online trying to figure out an upgrade. This company is a joke.

I've purchased 2 iPhones from this store. My first was 3 years ago, the 2nd in October 2024 for my…read morehusband. Absolutely love this store! Their customer service has been excellent from day one. Always professional, kind, and willing to help with whatever I need. I would recommend this Verizon Victra Store for top of the line Apple products. Great pricing and products. I would shout out to all employees (I'm not great remembering names) for your customer service!

I've been with Verizon for 25+ years and have 10 lines on my account. We've bought phones for years…read morewith different promotions but they are all the same more or less. A credit for the cost of the phone each month until the phone is paid off. I went in to buy a phone and they offered a full credit for the phone I bought on my business line. They do this sneaky charge each month where they still bill you for the phone and supposed to give a credit for the same amount. I never received it. I didn't notice the first time since I have multiple lines. We upgraded another phone awhile later and the exact same thing happened. But at least this time I caught it. I found that they had been charging me an additional fee for 2 phones that they "gave a promotion for." Total garbage. I went into the store multiple times and they say anything to get out of it. After weeks of back and forth with managers/regional managers, they just said it's been too long now so they won't give me a credit for any of their promotions. They also won't call me back or answer any of my calls/emails. Absolute terrible service. No one will own up to their mistake. I also should be able to trust that I get what I pay for and they follow through with what they sell. Total extra charges after review of all my lines are close to $1000 I shouldn't have been charged. Don't let them cheat you like they did me multiple times. Terrible people who won't be honest.

update - the fix didn't hold, so went back for another 1 1/2 session in which Darrin and another…read moreguy worked on the phone, which didn't get voicemail working, so ended up backing up the data and doing a factory reset, which didn't work, so spent another hour on the phone with AT+T and ended up resetting network settings plus some stuff on AT+Ts end which appears to have worked - the guys in the store did literally everything they could but the problem was on tech supports end, hopefully this update will hold - Darrin if youre reading this next time try the "reset network settings" function but THANK YOU for really sticking with it even though it turned out the problem was on the tech support side (they could barely work out what happened either)

I've been a customer at AT&T for well over 15 years. I went into the Bluff Street store today…read morearound 2 pm. It was really crowded and there was only 1 rep available so I decided to come back. I went back around 5. They close at 7. There was I person waiting and 1 being waited on. I decided to wait. I didn't mind waiting for either person that was there before me, even though it took a long time. it was about 6:40 when he was finishing up with the person that was right in front of me. About 10 minutes before that, someone came in and I looked up and he was waiting on them. They had just been there for 10 minutes. I have been there for an hour. and 15 minutes. That was it without saying anything to me at all the whole time I was there, and I know he saw me when I walked in., I decided to leave. I told him when I was leaving that I was next in line and he decided to wait on them. All he said was I'm sorry you think that he would have felt kind of guilty after somebody was waiting there well over an hour and a half that he would pay attention to them but now, so after all this time we've been with AT&T I'm happily moving over to T-Mobile. The customer service at that store on Bluff Street in St. George was the worst I have ever experienced in my life. So, let that be a warning to you.