I came in because I had a problem with my phone. Today at 230pm, I spoke with Adam and even before…read moreI finished telling him the problem, he was looking for any excuse not to to take care of of me. He mentioned that I needed to go to the apple store. He did not even look at my phone and he was already sending me off. The store was empty and I was the only customer in there. It's not like he was busy. He mentioned he had an appointment but it only take 2 seconds to look at the phone. He couldn't even do that. But I was was to add a line which I was going to after my phone was fixed, he would have taken care of me right away. Customer service sucks. I won't be wasting my time going to that store again. I rather drive to Meriden mall an add the like I need to add.

Verizon used to be superior with customer service. That is no longer true. If you have a problem…read morewith your bill, good luck reaching someone. Sure I scheduled a call. 3 times! Each time the call never came. Then, the 4th try, the rep disconnected me. I had to schedule that the day before. I cannot get a live person now so I am chatting right now for an hour! No help whatsoever!! Shame on you Verizon

Terrible service here... they're like used car salesmen. I pay for a family plan for my parents to…read morehave phones, and my elderly father was having issues with his. He thought it would be easy to go to the AT&T store to get them to try and fix his phone, unfortunately they told him he would just need a new phone. Not only that, Krystal somehow conned him into opening a NEW line for the phone and told him he'd have to GIVE UP HIS PHONE NUMBER. What the heck? It is disgusting that they would take advantage of an elderly veteran in this way. I had to deal with corporate to get the phone returned and reverse the $200+ in activation fees that were applied to every line on the family plan. To boot, Krystal added an insurance plan to the phone which my father had adamantly said he didn't want. Ridiculous. Worst part of the whole matter was that all his phone needed was a factory reset!

Terrible service. I had to make 3 visits and 4 phone calls to get a very simple issue resolved,…read morewhich was their error in the first place. I only got it resolved over the phone by demanding to speak to a supervisor. The store kept telling me there was nothing they could do and I should just buy a new phone. The resolution? Just use the last four digits of my phone number. SO SIMPLE. They actually informed me that they turned a previous customer away who had the same problem with NO RESOLUTION. At the beginning of my third visit, the person at the door who I believe was the GM, told me very curtly, it would be 30 minutes before I could speak to someone. And what would I like him to do? After all, it was the "busiest day of the year." (Black Friday was yesterday). When he came back over to me, I again let him know I was very annoyed with the entire situation. His response while walking away was, "Yeah we all are, it's the holidays". Why are you at work sir? You're getting cut a pay check to speak to people this way. The best part of this is I'm a corporate Customer Relations Manager by profession. I would never dish this attitude to a client and would have delivered a very serious write up to one of my GMs if they did. Long story short - The people at Verizon were fabulous. Save yourself the aggravation.

A quick and professional experience with Nelson. After being with other carriers, I returned to…read moreVerizon. Not only did I get an upgraded phone, but I also had my Ipad cleaned out and working like new again. I would 100% recommend this store!! Thank you Nelson! Aly G~

Amazing customer service and quick turnaround around for repairs had my hdmi port replaced on my…read moreps5 the gentleman answered all my questions and did it under the price originally quoted at other service companies offering the same service.

el peor servicio que he tenido, ordene unos teléfonos mediante llamada con servicio al cliente de…read more Tmobile y me envian a esta locación para retirar los dispositivos y los empleados incluyendo a la manager en turno me trataron de la peor manera, llegué y lo primero que me dicen es no tenemos servicio tomando en cuenta que estaban atendiendo a otros clientes normalmente. Casi me sacan de la tienda y en vista que llame enfrente de ellos al servicio al cliente, salen con la excusa de que no tenían internet pero si servicio y que no nos iban a dar los dispositivos. Fueron muy groseros la manager krystel y la señorita que me atendió cuando ingresé al local. no vuelvo más acá. Deben contratar gente que esté apta para dar un servicio apto para el cliente. Les habla una persona que es manager y también trabaja al servicio al cliente.

I feel blindsided by the employees at this location. First, we came in several times due to the…read morecommercials that say they buy out your phone from other companies. Apparently, while this is true they did not explain the process properly to us. A month later, we get the bill from our original company saying we owe $198 on a phone that we were told was paid out. The associate at T-Mobile never told us that it was paid out to us and that we had to go online to redeem. We had worked with her THREE times prior to switching over and she told us the same thing each time. She never said the trade in credit was deducted from the amount we would have received from the buy out. Today we met with Chassidy who basically assumed we were stupid and didn't acknowledge the mistake of her coworker. No apology even for miscommunication which would have been nice. She talked so fast it was hard to even understand what she wanted us to do to rectify a situation that wasn't even our fault to begin with. My husband and I are educated people, he has a bachelors degree and I have a masters degree. We would have followed the steps if Whil had told us the first time when we were there for 3 hours to switch over which was a nightmare to begin with. Today, my husband followed the steps right then and there because that's just the kind of people we are.

Do not go here. The employee helping us was rude and a liar. I had purchased a phone online and…read moreasked to switch over to Simple Mobile from Boost, he then rolled his eyes and began asking me questions why I wanted to switch over, and every answer I gave him, he seemed more impatient and started recommending phones he could sell to me that were "better". I respectfully declined; as he took my phone he typed something into his computer and said my phone did not work and there was a problem with the previous phone carrier remarking about how a bill had not been paid. He offered to sell me a phone again. I did not purchase the phone; I decided to just pay the bill on my phone I currently have and see if i could order a new phone online. Because I had a gut feeling something was not right with this story, I decided to call T-Mobile and it turns out that there were no problems with the phone. The man working there had either made a mistake or lied to us! Judging from the other negative things I've recently heard about the store it is apparent he lied. Mainly because he was rude and only wanted to make a profit. I talked to my family/friends and turns out they have gone there and had similar experiences, and the problem leads to management as well. Chance is, when you bring your own phone, the workers there will then say it has a problem and try to just sell you something. It's a scam and a cheap sales strategy. DO NOT GO THERE. PLEASE SHARE THIS.

I stopped in and switched my number from Verizon to Cricket and I couldn't be happier. Yari set my…read morephone up with my contacts, photos and got me a case and screen protector. I'm saving $115 a month.

Avatar 1532 6 minutes…read moreago edited Hold on, this is waiting to be approved by Reviews.org. BEWARE CONSUMERS!!!!!! WE will be discontinuing our service for next billing cycle.. due to poor and inadequate service and not to mention poor quality phones.. dropped calls, stactic calls, unlimited services that are not truly unlimited, hidden fee that are connected to late payments ($10.00) and just plain poor inadequate service. If I was you I would RUN!! in the opposite direction to an actual phone service company who actually stands by the service that they provide to their customers. Because cricket does not give the service that they falsely claim to give. I only had service with Cricket for approximately a month before I found out that the service they provide is not up to standards of other cellphone companies . So if you like throwing away your hard earned money for garbage services. Then by all means knock yourself out.. if you value where and how you spend your money then you should go to a more reputable phone company and spend that few extra $ for better quality service.. In my humble opinion cricket services is out dated and you will NOT get what your paying for.. RUN RUN RUN AS FAST AS YOU CAN AND DROP THIS 1999 PHONE SERVICE.. good luck !! No more freebees from me CRICKET.. BYE!!