Recently added a sound system to my Headphone System. Bob was incredibly patient to work with over…read morenumerous iterations of different options. Finally after months of consideration I chose the amplifier and speakers. The combination resulted in perfect pairing of performance! I could not be more pleased. The installation was clean simply and expertly executed! Next....the turntable!

when they continue to advertise speakers that they sold months ago, it ruins their credibility.read more

Very arrogant and rude people. They incorrectly tested my car battery and told me to buy a new…read moreone, then when I brought it back a few hours, they yelled at me and said No returns since the battery was now used . I insisted that it was their mistake since they had not charged the battery before testing it, then they said, Take your old battery and get out and never come back again. I would never recommend anyone to buy from Napa.

Everyone there seems to know their stuff. Worked with a few people, all are friendly, and helpful…read more Usually deal with Jose, and he always goes above and beyond to help me out, and to make sure stuff comes in quickly if it needs to be ordered.

I was very disappointed with my experience at this store. I went in to trade in my old phone (13…read morepro) and get a new phone (iphone 17). I was told it would be an extra 40 dollars for the one time upgrade and 19 dollars a month for the protection on the phone which I could cancel after the first month. I spent over an hour and half. The sales representative Bobby was new so I was trying to be patient. When I walked out I looked at my estimated bill and they had added a completely new line under my iPhone 13pro which I did not ask for and had started and disconnected another phone number. My bill was going to be over 100 dollars more the next month and estimated to be 50 dollars more after that. I called Verizon customer service and they were so confused what had been done and why. I spent an hour on the phone with them trying to reverse everything that happened. I called the store to let them know and they just gaslit me and told me "they explained this to me and it would be cheaper". I can assure you this was not the case. When I signed the agreement (where he held the iPad and scrolled quickly through) he said it was just for the upgrade and so that he can have access to make changes to my account. Also why would I want a new line on my old phone when the phone barely stays charged throughout the day. So just a caution to folks to make sure you read through and understand what exactly you're doing because even if you ask for one thing they may give you something completely different that you have no use for. I will say they were very nice and personable but moving forward I do not trust this store.

The manager of the store has absolutely zero talent for customer service ! Treats the customer…read morelike crap and talks loudly ....making the customer feel belittled . In the middle of the conversation, he stops and talk to another representative about something else making you not feel important any longer ....Will not stop talking and listen to the customer ! Big time loss for a Verizon loyal customer for over 20 years !

Went here for my sons first phone the employees here must hate their job they are very off putting…read moreand rude in their response to questions they are suppose to answer I felt like I was a bother when I was there to give them business so won't be coming here again it's not even a flagship store it's a local authorized retailer so they don't even take your trade ins they make you ship them out not worth the trouble to deal with this level of unprofessionalism and disrespect

I had an issue with my IPhone 8. After calling the T-Mobile service center I was told to go down to…read morethe local store and pick up a new phone. Nikko and Elizabeth both were extremely helpful in transferring my phone. It can be a tedious process and the were both patent and knowledgeable on what had to be done. Thank you again!