Andrew provided wonderful efficient service and was a pleasure to be cared for by him.read more

I advised the Totowa Store agents that I did not under any circumstance wanted to trade in my cell…read morephone, if there was a contract. I was told that there was no contract and that I could cancer the subscription at any time. This is not true. I cannot switch to T mobile or any other provider unless I pay off a 36 month subscription. I was lied to. There was never at any time any paperwork given to me or any information telling me that I was LOCKED INTO THE TOTOWA STORE FOR 3 YEARS. SOMEHOW W/OUT MY KNOWLEDGE I WAS TOLD THAT THERE WERE DEDUCTING APPROX $30. PER MONTH FROM EITHER MY CREDIT CARD OR BANK ACCOUNT WITHOUT MY KNOWLEDGE. " CRAMMING?"

I was impressed by their ability to complete the repair of my Pixel 4a phone (battery replacement -…read morethe battery is soldered into the assembly) in a timely manner (same day). I am a volunteer ambulance driver and depend on the phone for EMS notifications. The staff at this facility was friendly and competent. The location is easily accessed - just off Rt 23 in Wayne NJ.

The lack of honesty from this company is astonishing. Terrible customer service, never answering…read morecalls, extremely long wait times, misleading communication, and overall unprofessional behavior. I attempted to call the store on more than 7 different occasions at different times throughout the day and days, and no one ever answered the phone. They kept my computer for months, repeatedly telling me they "hadn't had time" to work on it, while constantly giving me different stories and excuses. At this point, I am starting to believe this company operates like a scam. What is especially concerning is how closely my experience matches many other one-star reviews. In particular, the review from October 10, 2024 describes almost the exact same situation I went through. Now they claim they "recycled" my computer after giving me three different explanations about what happened to it. I would never recommend this company to anyone.

I love apple and even my girlfriend is a fan gal but man this location has the worst customer…read moreservice of any Apple Store I've been to. It could have just been the shitty employee that helped us but he was dreadful. Needless to say we walked out with what we needed and went out for dinner.

We made an appointment to demo the Vision Pro VR headset. We were able to check in quickly, and…read moreRoss gave us a very thorough explanation of how it worked. The vision pro was fitted to my prescription, and he was able to walk us through all the settings and capabilities or find someone who had more information. At the end, we got a recap of the features. Though we didn't buy that day, the demo really helped us understand how it worked in a way watching videos didn't. I think it's a good service they offer and was done efficiently. Whenever I do come to this Apple store, it's always packed, but there is enough staff that you aren't ever stranded waiting on help.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Walked in no appointment and was out the door 10 minutes later with my phone looking brand new…read more Great personable service. Will come back!

Can't say enough about TechStop they've Been in this business for years and are very knowledgeable…read more I own a business and I go to them for all my office computer needs as well as my personal custom devices. Sam's awesome very frank, helpful and honest. hard to find people who know enough and care! Thank you For all of your help over the years!! (also he usually has a show room and only keeps the most popular items on the table. if you're looking for something specific always ask he usually has the answer)

Just got a nice 13 inch macbook pro from Tech Stop the other week. First of all, i just want to say…read morehow excellent their customer service is. They were able to answer all of my questions and concerns and even after i bought the laptop i had to call them to personalize my new laptop and they were very patient and helpful with my situation. Overall, in terms of shopping for electronics, this was the easiest and the most painless experience i've had. They also had over a dozen options to choose from ranging from macbooks, imacs, ipads and iphones. I usually wouldn't buy a used computer but these guys helped me feel very confident about my purchase especially because they are a reputable company, plus if i had bought a brand new laptop, i would've dished out way more money. I will be going to them for all my apple products in the future whether it is for another computer or a repair. 10/10 would recommend to anyone looking for apple products for a fair price

5 stars all around! I went to switch from Verizon to T-Mobile. I was very skeptical, but the sales…read moreassociate Margaret was amazing! YOU NEED TO ASK FOR HER, BEST MOBILE EXPERT EVER! She did a fantastic job at explaining all the plans and benefits of switching. I wasn't interested in switching but her explanation of the service made me switch. If you have a business, definitely open up with the business account. You can claim it on your taxes! The store is immaculate, always clean! Good luck switching out your phone, ask for Margaret and start saving today!!!! Enjoyed my experience, I know you will too!!!

I went there today asking for a new SIM card for one of my phones. The clerk said that she cannot…read morehelp me because there's a "fraud alert" on my account. I then asked her for a phone so that I could call customer service, she said she didn't have a phone to call customer service, because the call would take a long time. I went outside the store and had a live customer service rep on the phone within 3 minutes. I walked back into the store to hand my phone to the clerk so she could talk to the customer service rep, but she refused. The customer service rep said that it was wrong of the clerk to deny me a phone to call customer service and it was wrong of the clerk to refuse to speak to customer service on my phone. On top of that nonsense, the Spanish music is blasting. And while I was there, I saw another customer leave disappointed, apparently with the same clerk versus phone rep nonsense. I logged an official complaint with the T-Mobile main office, they were nice enough to waive the cost of my replacement SIM card after what I was put through at the local store. And interestingly enough, they found no fraud alerts on my account.

This place turned out pretty good. They replaced my camera lens in one hour. When it turned out I…read moreneeded the camera replaced they tried to fix it but they could not for lack of parts. There are several of these throughout the mall at Willowbrook. A couple kiosks and a couple of storefronts, I guess to maximize their business, but I was a bit annoyed when they started giving me the run around saying that maybe other locations had what I needed or could help me better. I went from the first shop to the kiosk back to the shop and then they asked that I go to the other storefront store. They didn't want to call the other stores which was odd, but I guess they wanted me to show them my device. They did a very good job replacing my lens and I think the model of these stores is to fix the ever present cracked screens that plagues us smartphone users these days. Anything beyond that though I'd seek out a more well equipped shop. It's nice to drop your phone off and shop for a bit which I think is the pitch here.

I absolutely can not stand coming here. I got my screen fixed, and then the day after my camera,…read moreand now my microphone doesn't work. It was all working before I had my screen fixed. I returned back to the store with a receipt, and told them about my issue.They kept blaming me about it. They refused to fix the problem that they obviously caused, and the person I spoke to was very rude to me!! He tried to charge me $160 to correct their mistake! How dare you Ifix! I'm going to have to get my lawyer involved now because this is unacceptable!!!!!

Way overpriced! We have used them for over 40 years. Seems like every time we get a new bill it…read morehas been increased. We are actively looking into alternatives.

Optimum sucks! We had our equipment replaced numerous times (3x in a 12-month period) and we keep…read morehaving the same issue (loss of signal: error code APT-224 & DTV-300). Every time the Tech visits, they always ask the same question: "where did the equipment come from" and then follows it up with "this equipment is not on record at the office". Our house has also been re-wired inside too. You call the office and they say the same thing: "pull out the plug and wait 10-seconds to re-set", but this never works. Here is a news flash: optimum's equipment is sub-par, trouble shooting skills suck and everyone you contact seems to be located outside of the USA having a heavy accent that makes communication almost impossible. As of 11/11/2025, just spent 2-hours on the phone with no results. Now have to wait 2-days for the Tech to come again (third time this year). Now planning to find a nearby location to visit in person!

Today, switching cell phone carriers is easier than ever…read more Many moons ago, moving from one phone provider to another meant buying a new phone, switching to a new phone number, and adding contacts and apps manually. Now, most phones work across any provider, the cloud makes restoration easy, and phone numbers can be transferred regardless of carrier. This allows cell phone customers to switch whenever necessary -- whether they're looking for improved service or better rates. Located off of Route 46 West in Totowa, my partner and I went to visit the T-Mobile store. Upon arrival, we were greeted by the staff. I was led to a table and spoke to Alen. He was absolutely instrumental in giving me what I needed by answering every question. Not only did I change carrier, I also got an upgrade to an iPhone 16 Pro Max. The main factors were poor network performance, current device features, and picture quality. I left the store with a new toy, which I can recommend.

Scammers Alert My…read moreexperience with T-Mobile in Totowa has been nothing but hell. When we first signed up and were helped by Jon Ramos ( Manager) He told us our bill was going to be $195 a month well, it's four months later and our bill has been $250 every month when I call up to have this fixed they keep giving me the runaround. Be weary of Mr.Jon Ramos T-Mobile he pulled the bait and switch trick. I will be calling Corporate to make a complaint about this employee Mr Jon Ramos is a scammer in my opinion. We will be cancelling T mobile.