Recently visited while expressing condolences to a friend's family. The staff were highly…read moreprofessional, compassionate, and supportive. When I delivered an item for the family, the staff made sure to take notes as to how to share it and where to place it. The facility was peaceful and well-maintained.

My husband's grandmother prearranged her funeral in December 2010. She passed away last week. As…read moreeverything was arranged and paid for we thought there would not be any issues. We were wrong! The casket that was paid for was not the same casket as they wanted to place her in. They didn't even have that casket. So there we were trying to pick out a casket. When the contract was done items such as the spray for the casket were to be included as well as digging the grave, etc. Several things ended up costing an addition amount. The staff was very unprofessional. There wasn't anyone who actually directed the funeral. The casket remained open through the entire service, we were asked to take the flowers because they couldn't, there was no procession to the graveyard. It was a chaotic mess. The family had used this funeral home exclusively for years. I would think twice before using this place.

I worked with Nicole on my mother's service recently. The cemetery looks better than it has in all…read moremy years visiting there, and she is so incredibly sweet and compassionate. She took care of all of my needs. Even though shipping has been slowed down due to COVID, she kept me posted every step of the way. I've done business in that office so many times and before Nicole, I dreaded going in. There was a mean old lady who worked in the back who was rude every single time, even if I only had a question, she acted like it was stupid when I had no other way of knowing but to ask. And other people that worked up front before never had the answers, and always acted like you were interrupting their facebook or phone time by walking in and simply asking them to do their job. But with Nicole, even though I walked in as she was eating her lunch, she didn't make me feel as if I were inconveniencing her and she even spent an hour talking with me going over things as her lunch sat there getting cold. She was so easy to talk to and she even sent me a card at Christmas, and that was the first time ANYONE from there ever went beyond what they had to - or to be frank, did anything at all. I am so glad the new people are there. If you've had trouble in the past there, those people are gone, and GOOD RIDDANCE JERKS! Don't need to be in a job like that if you have no compassion for grieving families! Thank you for getting rid of those people and getting better staff that goes the extra mile!!!

When I laid my brother to rest at Berry Highland South this weekend, it was the third funeral I've…read morebeen entrusted to oversee at this location. When I buried my father, the cemetery and grounds were called Holly Hills. When I buried my mother, the funeral home and grounds were called Highland Memorial South. The experiences in of these two previous services were quite satisfactory, in hindsight, but my memories of them are vague and unremarkable. I say this, not to be trite or critical, but rather to highlight that this new reinvention as Berry Highland South under the direction of Dignity Memorial was 1000% greater The care and services we received from Berry Highland South, under funeral director TC Linton exceeded my friends, church, and families expectations, and in my opinion, raise the bar in standard of excellence one can expect from a funeral home and cemetery. Making the arrangements and preparations were comfortable and stressless. T.C. Linton and his staff were authentic, measured,and uniquely capable to communicate with a variety of personalities. I mention this facet of their characters and demeanors as a compliment. I read a previous review on here from someone else's funeral that specifically contradicts my groups personal-experience and I call bullshit. Dignity Memorial was actually awe inspiring. There were no kinks, no media failures, no surprises. T.C. demonstrated a remarkable ability to navigate and advise, support and facilitate the funeral WE wanted and did so to perfection. He didn't gouge our bill or hard sell us on anything we didn't need. He was supportive and consoling like a trusted friend, well rounded to receive and heighten the milieu when some of us faltered and fostered a calmness that was measured and appropriate. He recommended a menu for their lounge for receiving friends that is STILL trending on our groups media feed as #bestfuneralever. I can't imagine what their top shelf food package would look like, we got the base offering and my family thought we we're in heaven. Nice. It was epic. TC Linton also did an amazing job on my brothers makeup. His artistry was beautiful and impeccable, my brother looked fantastic and was greatly received. Dignity Memorial was trustworthy and discreet, accommodating and flexible. They were perfect. I never expected to be invigorated and renewed in my soul after the death of my only brother. Our families hearts are enriched and mended. Great Job.

My Grandmother was laid to rest here with a pre-paid plan that had been taken care of years ago. I…read morewould like to start by saying that it was not a welcoming place to be and felt as though we were an inconvenience. My Grandmother's "package" included a video of family photographs put to music. During the private family visitation the video wasn't put up, they apparently had technical difficulties with the DVD player. They obviously had not checked the video or equipment prior to our arrival. The director kept running back and forth with the remote which was a distraction. They never got the main screen above the casket working and rather than turning it off, kept the logo prompt running through the entire service (very distracting and disrespectful). The put a smaller TV to the side of the casket without the volume (till we asked) where people had to crowd around to see. When asking about the situation, the lady there treated me rudely and had also mentioned a racial slur in front of my husband. Additionally, the online condolences were not accessible for people to express their comments. She had a grandson in Germany who was unable to attend that would have used this service if available. VERY disappointing at such a sad time for the family. I would NOT recommend this place to anyone. By the way, the charge to family members for a copy of the dvd is $50!!!!! WOW...

Wonderful service, seamless transaction. Brent is a very well spoken and thoughtful person. I…read moreappreciated all aspects of this experience.

my husband died Dec 5th and Dotson funeral home done an amazing job. they was very polite…read moreunderstanding and caring. I would recommend Dotson funeral home to anyone in need of their services

Our family has always used Smith. I recently had an aunt pass away and I went to her service and…read morethe funeral home was beautiful. The man that helped us said they had just repainted and it looked great. services went perfectly and everyone was so nice. highly recommend.

my son died august 31 2025, i still cry cause smiths would not let me see him one last time even…read moreafter i paid them 14 thousand dollars in cash. i will never get another chance to see him. they have no feelings for the love ones left behind

You can count on them to do what is best for the family and how the family wants anything taken…read morecare of, insurance anything needed. Very attentive to the needs of the family, respectful to the deceased and the family attending to the service. Will go out of their way to do what the family wants, if necesary. Treats everyone with the greatest respect and concern. The cost of the services are not out of sight, like a lot of places are. Being an insurance agent for years I saw a lot of services and costs.

As a pastor, I've worked with funeral homes all around the country. I will say that corporate…read morefuneral homes are the worst. I'm so glad that Manes is family owned! They did a phenomenal job with my grandpa's funeral arrangements. They were top notch to work with and accommodated us very well. It is so refreshing to still find businesses that value people, compassion, and kindness. This is very true at Manes. I highly recommend them!

Dad was a marine, he was a gentle giant! Looked just like Santa Claus! He had a voice like Frank…read moreSinatra. Fly me to the moon. He was my father-in-law but we really hit it off... He was from New Jersey, and worked in NY. Mom and him came to TN because of the people and less taxes! He passed 7 years ago in his home from cancer. He wanted his ashes placed here, moms also when she passes. They are like peanut butter and jelly. Always tight! Loved to witness such love. This is a pretty peaceful place. I am humbled every time we come out to give our thanks to those who sacrificed for us. They go all out here... Dad always comes to me as a dragonfly! And he did Sunday. Landing right on our windshield.

My late husband was in the Air Force. When he passed away unexpectedly in 2015 I turned to the East…read moreTennessee Veterans Cemetery for the ceremony and his burial. They were amazing to work with and the service was top notch! Thank you for caring!!

I recently rented a mini excavator from Maryville Equipment Rental and unfortunately had a…read moredisappointing experience. I have rented from Maryville equipment rental for years and I've had very positive experiences with them as far as pricing and customer service goes but today they lost a customer. When I picked up the machine, it was clear it had seen better days, but I was assured it was still in working condition. Within ten minutes of use the track on the excavator split. While they did replace it, the second machine also had issues with the track -- all while operating under normal conditions. To my surprise, I later received a charge of $814 for track replacement. Despite being a loyal customer, they refused to waive or reduce the fee, even though the equipment's condition was questionable from the start. while their terms and conditions that they make their customer sign in order to rent out equipment does state that the person leasing or renting the equipment is held liable for track damage or tire replacement, I feel as if the objective truth is that they are renting out equipment that is not suitable for normal working conditions and they are banking on their customer to "Damage the unit" And then charge them to repair the machinery when a well maintained piece of machinery would have handled fine under normal operating conditions and especially when they could have performed routine maintenance on the equipment to prevent this from happening Should I have taken photos before pulling the equipment off the lot? Yes. Should I have asked to swap it out with a better maintained machine? Yes. A word of caution to anyone considering renting from them: Make sure you thoroughly inspect the equipment and take clear photos and videos before pulling it off the lot. In my case, it seems they're renting out machines that are too worn to be in circulation, and you may end up footing the bill for pre-existing issues. Unfortunately, after this experience, I won't be renting from them again.

The owner and staff are great people to work with. They are knowledgeable and helpful, making this…read moreone of the best companies in Maryville. In the 18 years I have been a customer, I've never had a reason to go anywhere else.