I've been renting from here for years and recently bought an instrument, and I have always had an excellent experience. Every staff member I've talked to has always been kind and helpful. read more

We've been using Atelier for years with great results. Our son began with a 1/8 violin and now has a full size one. Every time we moved up, Atelier found a great instrument. Tuning and service are included with rentals and the staff are as knowledgeable and friendly as any we've found. It's worth the drive from Westchester. I highly recommend Atelier. read more

Dishonest and rude. Seems like there are two different YELP listings for Atelier Constantin Popescu, so not sure if the company simply created another to deceive All in all, this is a rude and dishonest company that overcharges and changes their pricing to suit their own needs. I have been renting from them for a few years and then decided to purchase the instrument but they did not honor the pricing that I was given previously. Total lack of customer service and owner is snooty. read more

Yes there are two yelp accounts so look closely folks. I can't even put it into words. Just awful. The owner doesn't even treat his employee with respect. The rudeness has definitely rubbed off on his employee as well. Never had an experience like this before. They write your credit card number down on a piece of paper rather than keep it in a safe secure computer system. With all the fraud nowadays they should know better. Even their receipt prints with the full credit card number on it and in addition he wanted to write my three digit security code on the receipt that he keeps. I have never seen that before. I was willing to give an extra deposit rather than have my credit card number written down but there was no bending at all from their stringent policies. Customer service here is non-existent! read more

I have frequented this shop for years and I send all of my students here. They simply have the best rental instruments around. No one else sends out instruments as well set up as this shop. I have had them work on my own violin and been most satisfied with their care of my instrument and my bows. They restored an old bow for me that is now my favorite. No one else was willing to do the work to make it usable again. I am so grateful to Constantin and Rodica for all of their service to the musical community. read more

Mary C. Constantin has been my Luthier for 27 years. I send all of my students who need an instrument or repair work to him. I always know that I will be pleased with his work, and the service I get is unmatched by anyone else. His lovely wife Rodica works in the Greenwich shop. Rodica and the staff at Atelier are always professional, respectful and willing to help. They take pride in the quality of their instruments and the personalized service they give to their customers. Highly recommended! read more

This place is truly unique in every sense. Constantin carries a rich background of a top-notch professional musician (having performed with the New York Philharmonic among other groups) and an extremely experienced string instrument repairer and sound adjustment specialist. Having his roots in Romania, an amazingly musical country, complements his professional profile. I have personally dealt with him and his business for many years, having also sent my students to rent, repair and purchase instruments there. Myself and my students and their parents have always had the most positive and highly professional feedback. Constantin imports the instruments from Europe which has a long and beautiful luthier tradition so the highest quality is expected and guaranteed. I think, the Atelier is a real jewel in Connecticut, where both students and professionals can go with full confidence of receiving the highest quality of service and instruments saving on a trip to the city! read more

We have rented a viola from the Atelier for the past 4 years. The staff, especially Marco, is very concerned and attentive. We have switched sizes of viola as our daughter grew and always received amazing service and fair prices. read more

Shockingly rude and racist service at this local Music store ... on a pleasant early summer day I tried to return a rented Cello ... the lone attendant took, handled and processed several phone calls while I was waiting ... When he returned to me after about 15-20 minutes, I said "that was rude" and that he should've attended to me rather than take several calls that started after I arrived and he had begun to process my return ... He told me to "Shutup you brown asshole" and asked me if I could "read" pointing to my coffee! (which I'd retrieved from my car while waiting for him to get back to me) ... I luckily decided not to jump over the counter and throttle him ... I told him that since he was ignoring me, I chose to ignore his tiny unobvious sign ... he then proceeded to claim that the rubber ball on the metal rod on the bottom of the Cello was "ruined" (it was scuffed) and that I owed him $6 ... I reminded him that we purchased insurance for the instrument and that the "damage" was expected, incidental/inconsequential and covered ... He said the insurance was for "accidents" not "negligence"... I told him to just try and charge me for the damage and see where that gets him ... I walked out without having committed an entirely justifiable assault ... Never going here again!! read more

DISHONEST AND RUDE is how I would sum up their customer service. I rented a violin for my son and had to bring it in for repair. I was told it would take 2-3 days to fix. When 3 days went by and still no phone call, I called to inquire. He replied, "Well, if it was ready we would have called YOU!" Really??! Wow, that's how you talk to your customers?? Unreal. I then asked if it was going to be ready by the end of the day because he needed it for his Monday violin lessons. He replied "I'm not sure". Then I asked if they gave out rentals in the interim and he said "Did you ask for one when you brought the violin in?' Duh. No! You said the repair would only take 3 days. Finally, when I received the call later that day to pick it up, he said that the repair cost $150 and I needed to pay a $15 co-pay fee. I asked 'Why is there a fee if I bought the insurance?' He simply said, "We have to charge a fee". He then ran to the back to get the woman manager and she immediately had an attitude with me, going on and on about how the violin is $1,000 and they are a business, etc, etc. I said, I am not asking you any of that, I'm asking if it states anywhere in the insurance contract if I have to pay any type of 'co-pay' for damage. She said no. I said 'Well then why I am being charged?' She said 'If you don't want to pay it, don't pay it!' Unbelievable! Dishonest AND Rude! Needless to say, we will be taking our business elsewhere at the end of our 4 month contract! read more