De mal en pis ! Apres etre venu pour me dire qu'il fallait faire desinstaller le four encastre avant qu'ils puissent reparer et apres avoir brillament diagnostique un ventilateur brise ils sont finalement revenus pour constater qu'il s'agissait finalement d'un tout autre probleme. En plus de l'arrogance de leur receptioniste, leur manque complet d'organisation de leur schedule, ils sont carrément incompetents ! A eviter absolument !! read more

This company provides the worst customer service. After a full week of follow-up, the technician finally came to repair the refrigerator, and after just one minute of inspection, he announced that he didn't have the necessary part with him and would return next week! The company's lack of responsiveness and follow-up is unacceptable. The technician even walked away while I was talking, which was extremely rude. Moreover, there was a complete disregard for the fact that a technician should come prepared with the necessary tools and parts--especially since a refrigerator is an essential household appliance. read more

Beware and go elsewhere. Our experience with this company was horrible and we waited a month for our refrigerator to be repaired and each step of the way we were treated horribly and charged for services not rendered. The individual who is "customer service" seems on a mission to loose business and customers and was successful because we finally gave up and gladly supported another business who delivered on the services requested. read more

Worst customer service ever ! Rude service on cite, tech left in the middle of the job and never come back , had to call head office to request return. Several visit from two technicians, my issue was not solved , wrong parts were ordered for appliance and/or technician showed empty handed. Very incompetent and unprofessional, would never recomand this company even is the last one in buisness. read more

I would put zero stars if possible. 2.5 months ago my washing machine was leaking profusely from where we put the soap so we called G Paquette. When the guy came, he didn't even wait 2 mins for me to get to the door and left without calling us. we had to rebook for a week later. the guy comes, washer magically works and he leaves. Obviously, a few hours later, it stops working and with the help of Google we perform a diagnostic and get a communication error code. The guy who come hadn't even done a diagnostic! Because of this we had to wait again. The day of, a week later, he calls in sick. Rebooked a week later, technician gets hurt. It was hard for me to manage to stay working from home so for them to cancel so many times it was very frustrating. I called the service to explain and everytime the ladies were very very rude. I've never had such bad customer service. A new guy comes another week later, only to confirm what we already know, that there's a "communication issue". They tell us they will order the parts. Fast forward to today it's been 4 weeks since they ordered the parts. My landlady calls to do a follow-up because it's now been 2.5 months that I don't have a washing machine. GUESS WHAT. The parts are discontinued but they just never called to tell us!! I absolutely do not suggest that anyone does business with them. read more

New Electrolux washing machine never worked. It took 2 weeks to come and another 2 weeks to order parts which did not solve the problem. Came back after waiting another 2 weeks and said it needed to replace the same parts. Paquette claims they are different parts. They are now on order and I'm still waiting. This machine was purchased and it never ever worked. Now paquette has serviced it twice and it is still not working. I'm still waiting for service. Electrolux, Reno depot, Frigidaire and ateliers Paquette do not know the meaning of customer service. read more

EXTREMELY BAD service from Atelier G Paquette!!! I described the problem with my NEW (only 15 months old) dishwasher on the online form on the website. The description was: "there was a burning smell, then it stopped and it doesn't turn on anymore". When the technician came, he asked me what the symptoms were. I replied the same. He didn't open the dishwasher and said they'll have to order the part: a "control board". So why didn't he bring the part if he could conclude with just my description? It's the same description I entered on their website! Then he billed me $ 150 (travel + 1 hour of work, which was 1 minute in fact but they round up). Nothing has been fixed! I asked, "But, aren't you opening it? At least to see if that's really the problem? He replies: "no, not necessary, we'll see nothing". I asked if I was going to have to pay for another trip when he would come back with the new part. He said yes, it will be another 150$, plus the price of the part (200$) , plus 60$ for the order and the shipping! 150+150+200+60=$560, which is almost the price of my brand new dishwasher. I was angry and called their customer service to complain, so they found the solution to get rid of me: They told me the part to order no longer existed and my file was now closed. I should have read other reviews!!! Go elsewhere!!!! I've never seen worse than this. read more

Horrible service. You can be on hold for an hour and you will get hung up when you reach someone. It took 4 weeks for a service guy to come in to see whats wrong with a dryer. He had to replace a simple fuse and told me he would be back in a couple days. It's been over 2 weeks now, I havent been able to contact these people either to see what is going on. Why is electrolux using this business to service their products???? look at the reviews! read more

Worst customer service I have ever experienced. Rude and inconsiderate. I am forced to use this company under manufacturer's warranty and it is sad that they treat people this way because they know they have no other choice for repair. 3rd service call and issue still not resolved, 3rd day off and nothing but rudeness and inconsiderate attitude from rep on the phone. read more

Run away from this company and any company that does business with them. They do not treat you as the customer. Cannot talk to anybody then after a long wait they tell you to leave a message. read more

horrible customer service they have zero listening capabilities my fridge door was completely broken for a electrolux fridge and would not open service technicien only came a week later had to throw out all our food now it has been 3 weeks with a doir that opens less than halfway and still no repairs worst worst worst worst service company will never ever buy if they are the service provider stay clear read more