Dr. Jennifer Wells has provided dental care for my disabled, non-verbal son for years. She has…read morealways provided outstanding care and does an outstanding job coordinating with other physicians in the hospital setting. Very grateful we have her on his medical team!

If zero stars was an option I would have selected it. Mr. Erik Wells was extremely abrasive,…read morecondescending and unprofessional. I am dumbfounded how on earth he has made a living caring for children. We will never bring our child back to this office. If you enjoy your child being terrified and you being parent shamed then this is the office for you! i Would not EVER recommend Dr. Erik Wells to anyone.

Worst experience EVER! My son was terrified and distraught when we left. She refused to allow me to…read moreaccompany my child to the exam area. I could hear him screaming and crying as I sat in the waiting room. Staff was rude and uncaring. Dr Jayni spoke in a demeaning manor to myself, my son and her own staff. They fabricated and added charges (verified with insurance company) and continued to charge my debit card in the following months without my permission. I had to cancel my card because they wouldn't stop! If I could rate this dentist/office a "0" instead of "1", I would.

We are not happy with the support staff at this office. We are looking for a different dentist.read more

I can't say enough good things about Athens Family Dental. I've been coming here for years, and…read moreafter a couple of years away, I made the mistake of trying a different dental office closer to me -- and it was a terrible experience. They tried to tell me I needed 10-15 crowns, multiple procedures, and quoted me outrageous prices. I came back to Athens Family Dental for a second opinion, and as always, they were kind, honest, and professional. They let me know I only needed one crown for an old filling and didn't try to upsell me on anything unnecessary. The staff made me feel so comfortable and reassured after such a stressful experience elsewhere. I've learned my lesson -- I'll never go anywhere else again. If you want a dental office that actually cares about their patients and their well-being, Athens Family Dental is the place to go.

My son had his wisdom teeth removed, and despite being told I could stay until he fell asleep, the…read moredoctor abruptly asked me to leave the moment he arrived even though my son wasnt out yet. The nurses then made unprofessional comments about me after I left that my son heard and then they laughed about each comment including calling me a "helicopter mom" saying oh, the helicopter is out there just letting y'all know. I'm assuming that's when I left the front waiting area to the very next one closer to him because a nurse came out going towards the office and looked at me funny and turned around and went back, then my son told me they used profanity while getting him in the wheelchair. While the procedure was efficient, the bedside manner was lacking and that's putting it mildly. If you want anyone in the from office to be kind or even smile. Thr nurses literally laugh on the phone when they say hold on and seem irritated that you even call. I would caution others, especially parents of sensitive children, any children with disabilities, or matter of fact any child at all because it's uncalled for so I would say to consider a different place. Because my son heard all of this, and I didn't tell my son anything about the things he heard me say to the doctor,So that was a rough for my husband and I when he said all that on the way home. The main surgeon was extremely kind and made eye contact and was just very sweet and straight to the point very thorough though but the doctor who flew in saying I have to go, times up get out we're on a time limit here, he's asleep. I was trying to explain well sir he can't be because literally when he walked in she was injecting my his son.My biggest issue is he heard them talking about his mama and laughing at his mama, whispering. He said they talked about many other things but he said he couldn't defend me not being able to speak. I told my son at the end of this life we have to answer to what we do. That it's not his responsibility and they're grown adults and should do better. Thankfully everything went well during surgery but Please consider going somewhere else if you want some kindness and a better bedside manner. I don't usually ever ever ever leave a review but for the next parent please consider somewhere else. I'm thankful my child is older but could not magine a younger child sitting there with adults bashing their parent. Hearing my son say the worst part of the surgery was that he kept trying to say stop talking about my mama please and he couldn't speak like I said earlier. That really broke my heart for Him. The doctor is not only surgeon, he is the manager over it all..He was and has been so kind on the phone but not giving me just a second to say goodbye instead of the back and forth get out all while everyone else in the room was silent it was like a Middle School bully and everyone is standing around doing nothing about it. These are grown​ adults acting and talking about others all while also being responsible for sedating your child or sedating anyone for that matter and while they do that they take the time to bully laugh about others. I can't comprehend it. Why even be in a medical field if you have no empathy whatsoever for your patient. Not just empathy respect kindness you name it. Words hurt the sharper than any two edged sword as the word of God clearly states. One day and I pray it never happens they may get a patient who they pick on and that might be a patient that may be going through something in their life that might be the last straw for them. I pray that to never happen. My son is a child of God and he along with our entire family is praying for this facility to learn to love and show kindness.

I came to this Dentist because I was very frustrated with the office at my other dentist. I asked…read moreduring my appointment set up if my insurance would cover it/they took my insurance. I was assured that they took it. I understand how in-network and out-network works, I would never go to an out of network dentist because I would pay more out of pocket. This is why I was making sure my insurance was accepted. Upon arriving I was assured again that my insurance would cover the whole appointment. Upon leaving I was also assured again that the woman at the front office had actually spoken with my insurance and I was fully covered. Apparently my insurance is not in network so I owe $180 for that appointment. They knew what insurance I had and that it is not in network before the appointment so why would tell me I would owe nothing. Even though I was assured THREE times I would pay nothing. I know a lot about how insurance works, what my insurance pays, how sometimes procedures costs a little more after etc. I called asking and my phone call was never returned. I went in to speak with the office and the woman behind the desk just tried to confuse me by saying "oh it's related to your deductible, it hasn't been met yet." (I met my deductible in April....wrong) She blamed the problem on a girl that was no longer at the office telling me they took my insurance and she apologized. I told her I'm fine with paying money for things that I own, but I was told THREE times I would not pay a dime. I sent a very detailed explaining my interactions to the office and was told that I asked about my insurance being accepted not if they were in network (misleading words, but I had asked this of other dentists and they knew what I meant) and that I had told the girl at the front office that I was fine with paying (Of course I pay what I should....BUT I was told three times I would NOT be paying, and then I was hit with a $180 bill) I will never be returning

They told me that they took my insurance but conveniently they leave out that they are out of…read morenetwork. Also they said I had multiple cavities that needed to be filled and pushed me to get loans to pay for it. According to them I was going to have to pay $2,000 to have everything fixed. I decided to get a second opinion because it didn't seem right I was told that I didn't have a single cavity and all I had was normal staining.