They say they have scuba equipment but online only: bait and shift. No search option on website…read more Good luck finding a sales clerk or map of detailed map of store. Franchise not likely to last with so many better sopping options. For their variety and convenience, I gave 3 stars.

If you need assistance with any department, you will not get it. They are clearly understaffed. I…read morehad to ask three times for helping the fishing department with no one coming and I just left. I'll probably go to any other store.

On 12/10/25 I decided to stop by this Lululemon store at HCG #11943 on my way home from Gold's Gym…read more I purchased the Groove HR Nulu black flared pant $118 and Align High Rise crop 25 inch $98, total with tax $233.82. I wanted to try on at home since sweaty from gym. Educator #176354 checked me out. 12/11/25 I went back to this Lululemon store to RETURN Groove pant and EXCHANGE align crop for 23 inch length. As I approached the register counter I emptied my bag telling girl I did not want $118 Groove pant and to exchange $98 Align for shorter length. She did an exchange as I went to get shorter Align length. Educator #175557 gave me my new receipt. When I got home I took out new Align pant of bag and looked at my EXCHANGE receipt and was concerned. Instead of given me FULL credit for Groove pant I returned and no longer had, she took price of Align pant $98 and deducted that from $118 Groove pant which left $20+ $1.65 tax totaled credit $21.65. She did NOT give me full refund for Groove pant. I checked my banking acct online and it showed that as well along with original purchase.I waited a few days and kept checking my online acct waiting to see if they saw their mistake and give me complete refund for $ 118 Groove pant, which they did not. 12/16/25 I go back to Lululemon store at HCG and went straight to check out counter. I began to explain what has happened, showed her my receipts and she refused to do anything. I returned the Align crop as well. I never kept anything. It was so obvious what they did that Stevie Wonder could've seen it. She told me to keep checking my bank account or to call " guest services" with the number she wrote on price of paper to call. I told her there's a problem and you owe me refund full price amount of Groove pant I returned 12/11. She goes on to say " we don't have your Groove pant", basically accusing me of stealing. Conversation got loud and I asked to speak to a manager please. She said she was the manager. I asked her for her name. She would not tell me and told me to " Leave Her store!". She is Educator #154718. I got in my car and called Lululemon guest services and spoke to them over 45 mins. A case # was opened up. Got home and forgot I had Lululemon app on phone so I opened it up and my acct showed items purchased and 1 item returned in 12/11 which was the $118 Groove pant that I was accused of stealing and never was fully refunded. Lululemon guest services followed up with me and saw what transpired and they issued me proper refund credit I was due. They apologized and offered to give me a $150 gift certificate which I thanked them for and told them I would not be going back to that store. Educator #154718 is not manager material. She's more of an unhappy , egotistical person that lacks basic customer service skills. And yes, this customer was RIGHT!! Good riddance!!

Really big store with a huge selection of sporting goods. I needed to pick up a pair of shoes, as…read moreI forgot mine at home and needed them for my vacation. I was able to quickly locate and try on a pair of shoes and I was in and out within 15 minutes. The staff was friendly, and the price was right as the shoes were on sale for $10 off. It seemed like they were a little bit shortstaffed, but that could be because it was a Tuesday night. Overall success!

Seemed a little old and run down inside and out. Very limited selection of knives which was the…read morepurpose of my trip . Staff seemed bored and not very happy to be at work . I think I will stick to my Kyle Academy going forward.

Academy Sports and Outdoor is not a bad place to go for obvious things for the outdoors. Good…read moreselection of shoes based on what you are in need. Great variety of clothing items. Especially shorts. When in need with the Texasd weather. Also, good for Outdoor activities, fishing, kayaking, and sports. Prices are reasonable. Staff is very helpful and friendly.

This is the closest Academy, so we come here when we need certain things like BB oak charcoal. We…read moretook advantage of some clearance workout clothes. I noticed they had a brand called Freely with a BOGO sale. I grabbed a few bras in addition to other clothing. A young man checked us out and when I asked if they bras were BOGO, he replied "I dunno. Something was I think." I thought that was strange and not the response I should have received. He should have looked at his screen and told me. It was just odd. Also, this location rarely has baskets You have to grab one from the parking lot. Looking for the one they are building closer to us. Maybe location will make a difference.

During tax-free weekend I scooped up a new pair of tennis shoes online. Much to my husband's…read moredismay, I was buying another pair of fitness shoes. I never throw away blown out tennis shoes because I use them when I work in the yard and walk for short distances. Just like food or other items that expire fitness shoes have a life. Depending how frequent you use your use, you could average 6 months to over a year. When I was training for marathons, I literally bought a pair of running shoes every 6 months because of the long distance running. I always know when I am ready for a new pair of fitness shoes. The red flag sign that scream shoe replacement is needed primarily is pain. I have a high arch and when the arch falls in fitness shoes, my feet hurt. Another sign for fitness shoe replacement include worn-out shoe soles, and a noticeable decrease in traction while you are moving in class. When your feet are cushioned, your feet are happy. They maybe singing Pharrell's song, Happy. Smile. To my surprise Academy was open until 10 pm. The customer service desk managed by Rick was super helpful. He allowed me take my shoes that I ordered online back to their shoe section to see if I could find a match in black. Unfortunately, black was sold out. However, I decided to keep my fitness shoes because they were comfortable on my feet, on sale ("Hot Deal") and I did not pay tax on the shoes. Happy feet...Happy Delores!

I don't know who you hired for customer service, but this was one of the most frustrating customer…read moreservice experiences I've had. I had to spell out everything because the representative couldn't even spell "William Cannon." I also had to repeat myself at least seven times because she wasn't listening. On top of that, there was a screaming child in the background throughout the call, which made it even more difficult to communicate. After being on the phone for about 45 minutes, all she could tell me was that I would receive an email if someone had contacted me about my receipt. She couldn't even look up the information while I was on the phone. Considering I had already spelled everything out multiple times, it felt like she either wasn't paying attention or simply wanted to get me off the phone because she couldn't spell anything I remained polite and patient the entire time, but the level of customer service was unacceptable. Customer service representatives should be able to listen carefully, communicate effectively, and accurately process basic information. I hope you invest in better training and hire people who are prepared to provide the level of service customers deserve. Maybe someone that can spell William cannon

Finally a real running shoe store in NB. I don't have to drive to SA or Austin. They have helpful…read morestaff who don't try to sell you the most expensive shoe but what works for your feet. Once I was trying to get the latest Brooks Ghost and they didn't have my size. The sales gal says well we have last years model in your size and it will save you $25. They will watch you run/walk to see the kind of foot you have (neutral/pronated). They have great running accessories like flashing nights for night runs, hydration belts, fuel. Like them of Facebook. They have sales, do pub runs and support all the local racing.

Went to pick up my turkey trot packet and not only were they more disorganized than last year, but…read morethey had an issue finding all of my families and blamed me for the problem. Found my email after returning home that they sent my wife and it had all be done correctly. Customer service could use some work.

*COVID Update* I…read morestopped in here to escape the August heat. It's awfully orange and bright when you walk in. This location is a relatively small Nike store. I thought they'd have two levels, but it's only one here. There are so many employees at each corner. When it gets crowded, it's pretty claustrophobic. There are a few lounge chairs in the center of the store, which is where I hung out as my buddies shopped. There's a small shoe section in the back corner. They have free guest WiFi!

Rude employees. Learn how to work in customer service and maybe I would have bought something. I…read morehappily went down the street to Lululemon, which is filled with happy, friendly employees.

We came into Fleet Feet looking specifically for quality shoes for my husband while he waits for…read morespine surgery, and we did find a pair that worked for him. The quality of the shoes was excellent, which is why we chose this store in the first place. Cam helped us, and the shopping process itself was quick and straightforward. We were in and out in about 10 minutes with what we needed. The selection, however, was not as broad as I expected. They did not have the wide shoes that had been recommended, only the regular version, so that's what we ended up purchasing. The overall atmosphere also did not feel very welcoming or friendly toward us. There wasn't much interaction, warmth, or even a simple smile during our visit. If you're looking for a highly personable customer service experience, this may not be the place for that. But if your goal is to go in, get quality shoes quickly, and leave, they do accomplish that

I went here for some running shoes. The store is very bright with a lot of open space to walk…read morearound and try new shoes. The staff is very knowledgeable and easy to approach with all your questions. I will definitely be back for all my running shoe needs.