Initially, I was very grateful to have found Pacifica Senior Living Sunrise, and their amazing…read moreteam. Elaine provided lots of help, patience and guidance in helping my Mom find the perfect new home. Beautifully decorated, and well-kept property and community. The community and residents are very warm and inviting. Then, I discovered mold in my mom's apartment during the first week of October and promptly informed the maintenance team. Unfortunately, the actions taken did not remove the mold and my mother continues to experience symptoms such as sneezing, coughing, runny nose, aches, and pains for months, which the Dr confirmed are directly related to mold exposure. I escalated the matter to Pacifica's Executive Director, and she immediately coordinated with maintenance to treat the mold, requiring my mother to vacate the apartment temporarily. While the maintenance team applied mold treatment and repainted the ceiling, my mother continued to find mold on personal belongings, including shoes, purses, and towels. Executive Director acknowledged the issue and offered to move my mother to another unit within the building. However, I cannot risk her health any further in that environment and moved her out. When I informed Executive Director my Mother was moving out end of month, she reminded me that they required a 30 day notice which she agreed to waive. However, when I asked for a refund for the last months rent see her response: "We have addressed your concerns that were brought to our attention. We offered to move your mom's room. According to your contract you needed to give us 30 day notice, which I waived for you. Our company is unable to give you a credit for the previous months rent." The building has mold - BEWARE. You're paying tons of money for these people to watch over your elderly parent with dementia but you cannot trust anyone!

I have been a resident at Springtree for 2 years and I find it to be very comfortable for me. Staff…read moreis very friendly, I feel like a family here. I enjoy making people laugh and I am very involved in the activities. I love helping the residents also. The Executive Director has an open door policy and she is always available to talk to the other resident's and families. We have great family nights that everyone has a ball dancing and eating. I would highly recommend this community for any senior wanting a family atmosphere and compassionate staff.

The good:Activities and happy hour provide a good social environment for the elderly. The food is…read moreok. Physical therapists and custodians are amazing. Cleaningness of the place is ok. Front desk personnel and most staff are amazing. The Bad: Wellness- This is the weakest link. CNA's are overworked with too many patients and mostly the place is understaffed to attend the elderly there.There are a handful that really care and do the best they can. Many do not speak or understand English clearly enough. Very poor management for the most important section. The Ugly: The new administration is cold, uncaring and interested in profit only.They do not care about you or your elderly. Just remember that. You will have frequent rent increases. If I had to do it again, would I place my parent there? Absolutely no and if your parent is in need of care, think about it twice.

June has been very helpful and accommodating with the leasing/entry process. Highly recommend her…read more It's only been one week though my father is relatively pleased with their facility and staff thus far. Comparing different facilities i found there to be value here in a clean and well managed environment. Amazingly, he likes the food.

I'm fairly disappointed my mom is there. She has Alzheimer's. They have assisted living and…read morelong-term care, but no memory care there i feel like they were misled saying that they did have it there. My mom physically is fine.She doesn't belong in long term care

As I'm getting older and have suffered a stroke, I'm thinking I best find a home for my final…read moreyears. So, I contacted Susan Lawrence, John Knox Village's Life Plan Consultant, and I just can't give her enough praise. She was totally professional, polite and gave me really good information, which based upon her near 20 years of experience at John Knox Village, she was more than able to do. John Knox Village is huge in size, covering some 70 acres but it's not just some other big complex. Not at all. With its beautiful and lush setting along with a near endless list of amenities, it's actually a piece of tropical paradise. I couldn't have been more impressed with good health care offerings, with everything from independent living to assisted to full care all covered under a life contract. Also. their housing with their Garden Villas, Heritage, Village and Cassels towers with two or single bedroom (maybe more) designs. In all you really have to actually see it to know it. But without any equivocation I can say for what it is, it's the best around that I know about.

Exceptional experience every time, thorough but gentle. Excellent customer service from office…read morestaff and one of the best massages I've ever had. Highly recommend!!!

Been seeing Dr Amaral for awhile now. She is a bit of a hike for me, but worth it. The back…read morestretching bench does wonders for decompressing my spine; I have poor posture after years of being a desk jockey lol. The office folks are nice and professional. Would highly recommend her services.

Yes, I had to put a friend of mine there and they take very good care of him and they keep me…read moreupdated on any information he seemed very happy there

Fake reviews posted by facility itself below. This place is a SCAM, they steal possessions on…read moredeath and don't inform legal next of kin or partner upon death. Staff rude and uninformed with multiple federal complaint cases against facility in process at Federal and state levels for inadaquate care, poor living conditions. There is no website and no working phone number to contact facility where even a TTY disablity phone agent was hung up on by staff, with temp calls going to an inactive cell phone voicemail box.

Son with Legal POA Shut Out and Refused the Right to See His Mother by Management…read more My mother and I lived together for 18 years, and since 2010 I have been her full‑time caregiver and lawful agent under a valid general durable power of attorney prepared by a Florida attorney, which has never been revoked. Under Florida's power of attorney laws, including section 709.2105, that document remains fully in effect and meets the execution requirements.[1][2] In October 2024, my brother placed her in Treemont on the Park ALF using a different power of attorney created in 2019 that is missing the legally required second witness signature, so it is invalid under Florida law, and simply registering it in Broward County does not fix that defect.[3][1] Before entering Treemont on the Park, my mother could walk, but there staff routinely kept her tied into a wheelchair under the excuse of "safety" instead of giving her real physical therapy, and now she can barely stand and has been left with only one tooth, which management claims is "fine."[4][5] Treemont on the Park has told me that "the family" is fine with her not walking and having no teeth, but I am her family and I absolutely am not fine with this, and I am deeply concerned about her health, comfort, and dignity. While many of the ladies who care for her are kind, the manager, Stephen Tarquino, has been consistently rude, telling me my mother would never leave unless my brother said so, yelling at me for walking her by the fence, and finally daring me to call the police if I did not like his decisions.[6][7] Despite receiving my valid, notarized power of attorney, he refuses to recognize my authority and has barred me from seeing, visiting, or speaking with my own mother, forcing me to turn to government agencies and other channels to protect her. No son should be shut out from his mother by an assisted living facility that ignores a valid power of attorney, and this review is to warn other families to think very carefully before choosing Treemont on the Park.[7][8]

Staff is the key to success, these women have been here for 17 years with no turnover. I enjoy…read moreplacing my clients with this facility. The administration is phenomenal. This care team never turns their back on any resident and allows all my clients to agent place with dignity.

In the less than 24 hours I visited my mother I was very impressed with the dedication staff and…read morecommitment to the patients. Thank you

This is a very nice place. I think the people here are very helpful and knowledgeable. It's very…read moreexpensive though. However, if you can afford it, I would highly recommend it. Unfortunately I could not.

Recently did a tour of this facility and had a great experience. Highly recommend to anyone looking…read morefor Senior Living that this is the place to come. The scenery, landscaping, layout and friendliness just makes you feel this is the place to call home. Numerous activities and functions means no one is lonely and there seems to plenty of social gatherings with live entertainment. Highly impressed. Take a look for yourself.

We came here to look at independent living for my mom. The grounds are beautiful, acres of trees…read moreand shaded areas. They have a state-of-the-art clubhouse that has ping pong tables , a theater and a gym The apartments themselves are very large 900 square feet and all of them have a balcony. The balconies look out on the trees including the pool for some and the lake for others. The only negative in the two units we saw were the kitchens, which are outdated. Two meals a day are provided so I was not as concerned about the kitchen. Mom and I had dinner in their dining room and I have to say the food was very good. They have a regular menu and then an alternate menu that you can choose from daily. There are four course dinners available if you want to eat a lot. My mom will be moving in next week. Will update the review afterwards.