Opening our account was a pleasant enough experience, but I will say that my subsequent experiences…read morehave been pretty lousy so far. After waiting for 10+ days for our initial deposits to be cleared for use in our new accounts (we opened FOUR accounts), we attempted to deposit recent paychecks into the new account (for some bizarre reason our employer couldn't shift the accounts for direct deposit without issuing paper checks first), and the mobile deposit of those very paychecks was rejected. ?!?!?! When I called the branch, I was told that it's because it's a *new* account, and you can't use remote deposit with a new account (um, why should that make any difference... feel free to hold the funds, but why block the functionality of the online account?!) I was told to come and deposit the paychecks at the night drop box instead (not the ATM?!?!?!), and that the deposit of ANY check (not just the initial ones to open the account) will require a hold just as long as the first during the "new account" period, which is the first entire month. I've had a number of accounts at different banks and credit unions during my life, and never ONCE have I heard of anything so absurd. I'm not sure if we will be keeping this account given all the runaround and being unable to access our money for what in today's world is a LOT of time. Who among us can easily shrug off access to their family's biweekly paychecks for a period of 10+ days??? As I write this, I have been attempting to speak to someone on the phone, and I've already waited 25+ minutes ("unusually high wait time, more than 10 minutes"), and I'm not sure if anyone will even talk to me about the account by phone... the person I spoke to by phone at the branch stated that he was unable to discuss any of the details of the account by phone... Like, who in the world of working adults has the time to go into a bank branch that closes at 5pm during the week?! Maybe we should just keep using the old account at Navy Federal... even though the closest branch is far away, everything else is much more functional. I will add that we have still not received our debit cards for the accounts we opened, and it's been almost two weeks. Is this just how it is with a super small organization? Slow and frustrating, with inferior technology and systems... Note: 2 stars instead of 1 star is because the person who we opened our account was nice and seemed to know what she was doing.

So here is the update. Went to bank and received a temporary card without chip and the next day my…read morechip card came and I went to local business was to use after I had activated it. Declined, declined, declined. Could use the non chip but when I called to get my non chip card cancelled and wishes to use my chip card was told sorry can't you you will have to wait until the non chip card expires... I was not happy to say the least. Just one more strike against UVa credit union. Enter Ms. Geller, regional Director who Said she say my Yelp review and wanted to help make this right. She made attempts to get in contact with me numerous times even calling on her off time. We finally got to talk and she gave me numerous options to fix this and I could choose which one worked for me. Awesome Awesome Service recovery and Customer Service. I only hope that this level of commitment to customers reaches the branches. Thanks again!!!

First Citizens Bank is the best bank in Charlottesville, and probably the entire east coast…read more The professional staff and outstanding service they provide, make the otherwise dreary task of banking a genuine pleasure. I have banked with First Citizens for 15 years and NEVER had a single complaint. First Citizens is a privately owned bank that is conservatively managed and financially sound....

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Charlottesville, VA branch or find us online.

I had the opportunity to meet with Carin Boone today at the Louisa branch, and she exceeded my…read moreexpecations as a prospective new client. She gave me a vast amount of information that pertained to my needs as a consumer. And, she, and the team adhered to CO-VID guidelines.

VACU is a terrible Credit Union. Sub par savings rates and terrible Top management leadership.More…read moreconcerned about their bonus. Random fees assessed and when I called they could not be explained so they were credited. Hard to trust an institution that operates this way. Closed my account

The staff here is super friendly. The location is very convenient, you have to drive around the…read morebuilding to use the ATM or go through the drive thru but there's plenty of room. I love how the drive thru has cameras so you can see who you are talking to. The inside of the bank is very clean and usually isn't very busy, so you can get to a teller right away.

DuPont uses DISGUSTING business tactics. They will send a blank WARRANT in the mail to an account…read moreliterally 7 days overdue- an account that has never once been late and made frequent early payments. When calling to try to come to arrangement they will refuse any payment plans or deferments. All of this to a LOYAL customer who has NEVER missed a payment or been late. Absolutely appalling.

The newest DuPont in are area is my favorite. They have two private ATM rooms inside the bank, I…read morereally enjoy the privacy and safety of that feature. All branches offer members Coffee or water in the lobby area. I appreciate that DCCU prompts good health by having tellers stand, but hope they get frequent breaks. The Fishersville location has beautiful decor with white brick with banks correlating colors and logos. They hosted an absolute great Open House and I will be sure to be back. If it's raining no worries, this smaller location offers to ATM machine lane's right outside their doors.

amazing bank, love the staff and they do an amazing job with anything I need help with.read more

I went to the Twentyninth Place Ct location in C'ville, forms were filled out incorrectly and when…read moreI called from out of state to ask, the manager (who kept me waiting for 20 minutes) talked over me and was dismissive. Seriously, why would I bother with a bank like this? terrible. Rude and useless. I went to my local Chase branch (I'm out of state) and they fixed 29th Place's error. Avoid any C'ville Chase banks like the plague, seriously. RUDE, INCOMPETENT and USELESS.

I can think of so many things a bank format like this could be, and then I am dissappointed…read more Anyways, the people are friendly although sometimes they confuse me. Bank is really attractive.