Opening our account was a pleasant enough experience, but I will say that my subsequent experiences have been pretty lousy so far. After waiting for 10+ days for our initial deposits to be cleared for use in our new accounts (we opened FOUR accounts), we attempted to deposit recent paychecks into the new account (for some bizarre reason our employer couldn't shift the accounts for direct deposit without issuing paper checks first), and the mobile deposit of those very paychecks was rejected. ?!?!?! When I called the branch, I was told that it's because it's a *new* account, and you can't use remote deposit with a new account (um, why should that make any difference... feel free to hold the funds, but why block the functionality of the online account?!) I was told to come and deposit the paychecks at the night drop box instead (not the ATM?!?!?!), and that the deposit of ANY check (not just the initial ones to open the account) will require a hold just as long as the first during the "new account" period, which is the first entire month. I've had a number of accounts at different banks and credit unions during my life, and never ONCE have I heard of anything so absurd. I'm not sure if we will be keeping this account given all the runaround and being unable to access our money for what in today's world is a LOT of time. Who among us can easily shrug off access to their family's biweekly paychecks for a period of 10+ days??? As I write this, I have been attempting to speak to someone on the phone, and I've already waited 25+ minutes ("unusually high wait time, more than 10 minutes"), and I'm not sure if anyone will even talk to me about the account by phone... the person I spoke to by phone at the branch stated that he was unable to discuss any of the details of the account by phone... Like, who in the world of working adults has the time to go into a bank branch that closes at 5pm during the week?! Maybe we should just keep using the old account at Navy Federal... even though the closest branch is far away, everything else is much more functional. I will add that we have still not received our debit cards for the accounts we opened, and it's been almost two weeks. Is this just how it is with a super small organization? Slow and frustrating, with inferior technology and systems... Note: 2 stars instead of 1 star is because the person who we opened our account was nice and seemed to know what she was doing. read more

So here is the update. Went to bank and received a temporary card without chip and the next day my chip card came and I went to local business was to use after I had activated it. Declined, declined, declined. Could use the non chip but when I called to get my non chip card cancelled and wishes to use my chip card was told sorry can't you you will have to wait until the non chip card expires... I was not happy to say the least. Just one more strike against UVa credit union. Enter Ms. Geller, regional Director who Said she say my Yelp review and wanted to help make this right. She made attempts to get in contact with me numerous times even calling on her off time. We finally got to talk and she gave me numerous options to fix this and I could choose which one worked for me. Awesome Awesome Service recovery and Customer Service. I only hope that this level of commitment to customers reaches the branches. Thanks again!!! read more

Not a great experience. We opened a new account and closed it within the same month. Short version, we didn't have access to check our account online yet, so we relied on the account balance from the atm. 5 different times we checked, but turns out their atm wasn't accurate and we ended up with an overdraft fee we weren't anticipating. Ok. Fine, my bad. But there's also a 5$ charge for every item during that overdraft and a fee for transferring our savings to the checking to cover one of the drafts. I definitely never told them to take our savings out, and I certainly shouldn't have to pay a fee to do so either. Sooo many fees. I went in, was told the atm wasn't an accurate amount because it doesn't tell you if anything is pending. Ok. Again, my bad. I didn't know. I tried to set up overdraft protection on our account so no more fees IF it happened again. Even though it's a joint account, I wasn't allowed to do it without my husband's permission because I wasn't the breadwinner. Exact words from the employee. Ok. Whatever. Call my husband and he says he already set up overdraft protection on the account about 2 weeks ago when the very same employee I was speaking with (Bambi), called and asked if he was interested. So he called her directly while I was still inside there and he asked why we had fees when she helped him set up the protection a while back. She insisted that, although we set up a joint account, he didn't have permission to set it up on his own weeks ago because 'he wasn't the primary on the account'. So atm not accurate, I'm not allowed to set protection up without my husband's permission because he makes the money, but he's not allowed to set it up without me because I'm the 'primary'?! Well, which is it?! And if he set it up with her before, why I do I need get him to give permission again? When I expressed my frustration with the whole situation Bambi says 'well, actually my computer doesn't even show you ever checked your balance at the atm anyways'. I just about came unglued and I produced 5 receipts from their atm dated between 5/04 and 5/21(that day). She was silent then. I informed her that this has been one of the worst banking experiences and we were closing the account. She was extremely short after that and hung up on my husband when he tried to speak with her on the phone as well. Horrible experience. And FYI, Bambi even told me at first that a lot of customers complain about all their fees, but she can't change the policy. I'd also like to point out that their online banking(I finally got in while I was there dealing with this) is set up so poorly. Their fees and my charges look exactly the same and are even listed as the same merchant charge, but for two amounts. So it's deceiving, like they're trying to hide their fees by not labeling them as fees. I only knew what they were after asking the employee why I had things I didn't remember paying for. read more

No matter how hard you try if you get a loan through UVA Community Credit Union you will incur penalties at every opportunity. Even with a password vault I find myself having to reset the password every month, and when I do get in over half the time making the payment fails w/ a message " sorry, the server encountered an error..." They charge $5.00 for any online payment and $10.00 if you do it over the phone. Reading through all UVA CC Yelp reviews shows me they are well aware of these issues; however, they have made no attempt to fix these issues because it is financially beneficial to charge you at every opportunity. read more