Great service from experienced and enthusiastic professionals and a selection thats second to none.read more

I had asked for a gift card to Michaels in hopes of finding premium products to help me complete…read moreseveral projects. The staff were dismissive, undertrained and had no pk. At the till I noticed a $13 price variance in a product I most needed to complete my purchase. I told the cashier I would grab the tag and show him the entire shelf was marked as so. He asked a colleague who was aware of the incorrect signage. I asked for a price adjustment or to speak to a manager. Turns out his colleague WAS the manager, was aware it was labelled incorrectly, hadn't fixed the problem and denied the ajustment. I had been looking forward to this shopping experience. Instead I left with out my products and a sour taste in my mouth. I will not be returning.

My favorite location to pick up any art products and seasonal decor. The products are pricey, but…read morethere's almost always some sort of 40% or 50% off one item coupon. Before and after the holidays, seasonal decor is massively discounted. I bought my Christmas stuff for like 75% off. Most of the the staff here is lovely as well, I've only had positive experiences with the cashiers who will try to get you the best deals.

Store still sucks lol. Claims he is the biggest store in KW- which is correct if just brick and…read moremortar. Although: Ebay, Etsy, and Kijiji sellers in the area have a lot more pride and care for the community than this guy. It will be no loss when this store disappears and he can sit in a room with all his junk and wondered why he failed. Store not open Monday and Tuesday? Lmao its retail dude. Buy online people!!!!

Kevin goes above and beyond to help his customers, the autographed pictures all come with proper…read moredocumentation, and the framing job's done on the jerseys are fantastic. Thanks. Will be back

This isn't about THIS store. I'm sure everyone there is friendly and helpful…read more This is about ordering online. I went on the Black Friday sale and selected a board game to be delivered to a store. As it was a gift, I didn't want the recipient to accidentally open it when it arrived at my house. After hearing nothing on the supposed day of delivery, I called the store. They said it was in transit and would arrive in a couple days. I can only guess this was wishful thinking. 8 days later, I called online customer service. I waited on hold for 40 minutes. This is where the total gong-show begins: It was never even shipped. Supposedly, it's "in stock" online, but they just can't ship it. "Why?" you may ask. Well I suppose that's just one of the many mysteries of life. The cynic in me thinks they boosted their Black Friday sale with things they don't actually have. Which is illegal, by the way. It's against the Consumer Protection Act to have false sales. I tried navigating their website's "Chat With Us" feature to get some help. It's automated and entirely broken. It asks for your order number and your postal code and then just...quits. At least I know Indigo's AI will never contribute to the Skynet future from the Terminator movies. This thing is dumber than rope. It does literally nothing but waste your time. Which I'm realizing is probably the point. As to my experience on the phone with a real human after all that holding time: The CSR online assured me the issue would escalated. She said I would get an email in 2 hours confirming this was being dealt with. 48 hours after that, I still hadn't been contacted. I called back. I waited on hold for an hour and then they closed and I was disconnected. So, I woke up early and called them as soon as they opened on their time. 6 am my time. 20 min of hold. Then I was told that the issue was escalated, but that escalating it means I'll be contacted in 7 to 10 business days!!! Will they ship the thing they supposedly have? God only knows. Will it go out of stock while I wait? Probably. They are still selling it on their online store despite being unable to actually send it to one of their stores. This isn't a new product that is hard to get. It's been around for years. Will I get it before Christmas? Lol. Unlikely. I think what IS likely is that they'll try and refund me and they won't honour their sale. Just a giant waste of my time and energy. It's back up to $70 and I supposedly got 30% off. I can't stress enough that this isn't the fault of the people at this store. This is on Indigo's terrible online portal, pathetic customer service, and seemingly fraudulent business practices.

This Chapters is at the Stone Road Mall. It is different because it has both a street entrance and…read morea mall entrance. This location has a large Kobo display, and an excellent selection of magazines on current events & politics. I suspect this is due to the fact that it is close to Moo U (University of Guelph).

I have dealt with this business for over 20 years, I can only say good things about them. If you're…read morerespectful to them, they will be respectful to you. If you're willing to compromise they're willing to compromise. You have to keep in mind they are a business so they can't give you exactly what you paid for your item10 years ago and they can't buy everything that you bring in because there has to be a market for it, but like I said, if you're willing to compromise, they are willing to compromise and out of all the pawnshops in town, These guys are the fairest and easiest to deal with, I will accept no substitutes, if I need anything, I check this place before going anywhere else or buying anything brand new, plenty great deals to be had on much merchandise.

call for an item August 5th, guy said yes they have it, we are from out of town…read more Arrived and they now say they cannot find item terrible service very disappointed Angela

As a newly blossoming comic book buyer I wasn't sure where to start getting good quality comics. I…read morewas specifically looking for the new DC Absolute Batman and new Matt Fraction Batman runs, and boy was I not disappointed. Staff are great, the store is organized very well (easy to find the comic franchise you want) and the prices are great. this is now my go to comic book store!

A huge selection of TPBs and single issues. Very well organised and well priced. Kind service and…read morehelpful employees able to answer any questions.

Amazing selection of products and friendly staff. Great variety of crystals and tarot cards,…read morecandles, jewellery for all different price points

I did the Pamper yourself package, the whole experience was great from the knowledgeable, friendly…read morestaff, and the different types of therapy which were relaxing and nothing like I have experienced before :).Definitely coming back!!

Service is always fantastic. Very friendly, helpful and knowledgeable. Surprised by the selection…read morefor a tiny story. Prices are very reasonable. If they don't have something in stock they very quickly offer to find it for you. Lots of special events as well. Highly recommend if you're looking to support a local, private business.

Just ok. Not a lot of selection as far as original pressings. Cool store though. Clean and very…read moreorganized.