My Aunt was here for 21 days for rehab. Everybody was nice and accommodating, but I want to give a…read morespecial shout out to Georgette Tubman. She is the social worker here at Wildewood Downs. Georgette's care, expertise and customer service was invaluable for our family by creating next steps for my Aunt. She was kind, knowledgeable and communicative which is so appreciated when you don't know how to navigate systems of elderly care. Thanks to everyone for assisting us at a difficult time!

My mother-in-law didn't like Wildewood Downs. In any event, the positive did not outweigh the…read moreunpleasant experiences. They never assessed her after discharge from rehab for her next living arrangement, even though they had agreed and we signed for long term care. I just got a call one day saying they had another meeting, without us, and decided among themselves, "We think she can go to assisted living." Recently, the director blamed me for Wildewood's failure to go through the normal process to assess her. Before this, I got a call from the social worker saying that the doctor signed my mother-in-law's annuity paper we gave him, saying she was finished rehab and not a candidate for getting her insurance to pay for Wildewood. I was there when he saw her--for the first time I might add--and all he said, was, "Do you want me to fill this out?" He never assessed or asked any questions about any activities of daily living. During assessment, a patient should be assessed for memory care, long term care or assisted living for example. You just don't say, as the director said, we didn't assess her for assisted living because you told us to keep her in that room. But that was only after they said they didn't have another room. They assessed her when she came in and wrote, and we signed for long term care. When I called Wildewood assisted living, after they called and informed me of a meeting changing their minds. They told me they just have one fee, $7,000 a month, and the client pushes the button when she needs help. So there's no levels of care in assisted living. We quickly transferred my mother-in-law to The Blake after a nurse came from the Blake and we took her to a provider at MUSC to properly assess her. She was appropriate for their assisted living at a higher levelof care than Wildewood. It's a beautiful place and it's very clean, unlike the Wildewood facility. I went in Wildewood's public bathroom and it was dirty. Also, my mother in law's bathroom needed cleaning and straightening up. During her stay at Wildewood, there were multiple problems with communication. Other residents had serious falls right at the desk where they're supposed to be watching them. But they stay on their computers. I learned that the staff is mostly contracted. And they don't communicate with the next person coming in. One day my mother-in-law had an appointment with the optometrist. When it was time to go, the girl at the front desk said, "She's not going anywhere. Her primary care is Dr. Macon while in this unit." I said, "She has an eye appointment." She said, "Oh, she said she has primary care." I told her she has memory problems. But she should have known that. There is no continuity. Well, we paid $12,000 for holding her after rehab for two weeks because they said they didn't have another room to put her in, so I said keep her in that room until I could arrange a transfer out of there. She was staying in a rehab room and not getting rehabilitation. So in essence we paid for rehabilitation she wasn't getting. The doctor gave her 100 days of rehab under Medicare, which would take us into May, but they suddenly cut it short April 24th. When the transport came to pick her up, and our caregiver and my husband, her son, met her, they didn't know she was leaving that day and didn't have any discharge papers ready. Zee, the head nurse, apologized later, as I left the messages with her because I did not know they said somebody else does the discharging. They did get the papers ready quickly, and she got out of there before they charged us one more day. Originally when we got the bill, they charged us for all of May, and for the upcoming month of June, even though she left on May 17th. They changed it but they charged us for April 24th to May 17th.

Would have loved to keep my Mom here , however for the last 3 years she has been there there has…read morebeen large price increases. Every mid- December we have received a form letter stating prices will increase effective January 1st. Everytime I have asked Crystal ( lady in charge of the facility) if the price will keep going up every year and she says she does not for see it ... yet it does keep happening. Literally giving us 2 weeks notice before the monthly price increase. Yet they expected a 30 day notice to move her out. The letter is the same every year the only thing that's changes is the amount that is added. We are moving our Mother out because of this and also the uncaring and very matter-of -fact way management has handle this. The staff is good ... However the management is very misleading. So if you have a set amount of money you can afford DO NOT put a loved one here. They will keep raising the price every year. My mom had been there 3 years and there has been 3 price increase . The first increase only 3 months after me moved her in, and then every December since.

Response to Wellmore…read more More excuses the administration did not do their jobs. These issues are nothing to do with insurance.

When my mother's condition progressed to a point of needing memory care, she was moved from another…read morefacility that didn't have memory care to The Haven. The Haven's facilities are attractive and security is tight. However, the staff was beyond unorganized. When mother first moved in, we filled out tons of tedious paperwork, which The Haven promptly lost and we had to do it all over again. They also lost the orders from mother's doctor and so they had her medications all screwed up. It was a mess to reconcile. Even though mother had her own doctor, The Haven switched her to an in-house doctor who made several adjustments to her medications without referring to her records. She was given one medication that she was allergic to, and another that she couldn't tolerate, which he would've known if he'd checked her chart. I'm a nurse and quickly realized something was wrong, thank goodness, and had to go through a lot of hassle to first correct the medication issue and also to dismiss the in-house doctor. During one visit, I sat with mother in her room and not one single time did anyone come in to check on her. She was incontinent and needed to be checked for soiled diapers/clothes/linens, but no one was doing it that day. I had to go out of the room to ask for help and then had to wait forever before someone came to help me. I attempted to speak with the director, but she wasn't there, so I called her. She acted shocked and apologized via the phone, but no action was taken. And the next time I visited, it was the same story. Eventually, mother was placed under hospice care. Hospice sent a nurse out each day to check on mother. Because of this, The Haven basically discontinued any care; nevermind that we were spending MANY THOUSANDS every month for their services. I guess they felt like they were released of any responsibility. It felt like a ripoff and a scam. We found placement at a hospice house, and the day mother was supposed to move, I went to The Haven to help get her ready to leave and deal with transport, etc. I got there early in the morning and mom was in bed, and she hadn't been changed. The nursing director commented that they'd be in soon to change her and get her ready. Several hours passed, and they just kept saying they'd be in but never came. I was so upset and felt desperate, worried she wouldn't be ready for transport arriving at 1:00pm. I called my sister, who in turn contacted the facility director, who was dismissive and remarked that mother wasn't moving until the 4th. She had her days confused because it was the 4th on that day! After that call, staff came to help mother, but gave the lame excuse of not wanting to interrupt my time there with mother. That was a lousy excuse, especially considering that I had asked several times when they were coming to help. Once transport finally came to move mother out, I seriously did a happy dance. I regretted the decision for her to ever live there, and I would never recommend it to anyone. One star for the nice facilities, good security and decent meals; otherwise, they would get none.

The Haven turned out to be the perfect place for my mother. The staff is friendly, supportive and…read moreprofessional. The facility is beautiful.

New to the area about three years ago. I've been in to see Dr. Renee Hutto-Altman several times now…read moreand she is the best in the area. Great personality, knowledgeable, skillful and most important to me, gentle! My wife has even started seeing Dr. Hutto-Altman and is feeling better! She provides diabetic foot care, as well as general podiatry care. Very highly recommended!

Very good in medical treatment, but they are hawks when it comes to Payment and they did not want…read moreto work with me. The insurance company delayed my payment and I would often get ambushed and followed by law enforcement going home or stopping for errands or visiting family in the Cayce, South Carolina area. They would call me and harassed me about payment. I already paid out over $200 out of my own pocket for attendance to get better physically. I am still not well as I am often treated like a doormat.

The Sigurd Center is a beautiful place- the facility but more importantly the owner and employees…read more Their LSVT BIG program for Parkinson's is incredible. They have treated my Dad with SUCH love and respect. They work hard and are creative to keep it interesting. They just really go above and beyond. They invited my mom to sessions to help understand what he's learning and to meet his helpers he loves so much. They have customized his goals to what he wants to be able to do at home (yard work, carrying dog food and more!). Our family is forever grateful for this facility and would recommend it for any of your PT and/or OT needs. Goodness I really can't say enough.

I have been coming here for over 10 years - initially I was traveling over an hour one way and…read morealways felt it was worth the trip. When I come through the door, someone at the front desk will greet me as they call me by name! The Docs listen when you have an issue or question they address your concerns and they NEVER FAIL TO RESOLVE THE PROBLEM!!! I'm in my mid-70's and pain free, Rx free, physically active playing pickleball regularly, compete in half marathons and in wonderful health!!! Coming here is one of the best health choices I've ever made

Awesome people! The doctors really care about their patients. I have noticed an improvement in…read morethe reason I started going. The people at the desk do not push their products on you but will answer any questions you may have and help you get the right product . I never thought I would like going to a chiropractor but I am very glad I did.

I was calling this office as I am in need of a second opinion. I spoke to the scheduling nurse and…read moreexplained my situation. She was pretty nice and caring. I was disappointed to get a call back that Dr Johnson declined seeing me and suggested I return to the previous provider. It's scary for a woman to suggest to another woman to return to a provider that was mean, cold, condescending and rude (a matter that was escalated to upper management at that office). It's so hard navigating the health system when you're unheard and unseen. I share in the sentiment that women's needs seem to be on the back burner. It's hard to trust in the medical profession when you can't even get a second opinion.

I want to make it clear that I am leaving a review about the staff and not the doctors…read more I have been shocked at the customer service at Lexington Women's Care Sandhills. I've heard such great things which is why I wanted to make an appointment in the first place. I'm 14 weeks and have yet to have seen a doctor. Both appointments that have been made have been cancelled by them, the first one within one day of having the appointment. The worst part to me isn't even the cancellations but that you would think that an OBGYN, knowing that many of their clients are probably nervous, hormonal, first-time moms, would be extra compassionate, patient and thorough, explaining the process which is so new. My first contact with their office, being their office assistants, has been anything but that. I've had absolutely no contact with a doctor and what's sad is that I don't think I'll even go here based on their front desk worker, Elma. Hoping it's different tomorrow when I call and that they'll make up for it!

I came here for a doctors appointment for my foot. I was able to find parking easily and was in and…read moreout which I appreciated the staff at the welcome desks were very polite and welcoming in my doctors office. The front desk staff was very polite and sweet. The doctor treated me great I felt like a valued customer overall it was a very positive experience.

I have come here for urgent care a few times, but this time it was for ortho. The building was…read moreclean and welcoming, and the front staff was super helpful and directed me to the right suite. I love the big circles and the open stairs. I was able to locate the office and check in without any issues. The appointment was well done and was not delayed wihch was very nice, as well. Leaving was easy; no one was standing around lost, and there was smooth traffic flow. Not anyone waiting long for anything, nice. The X-ray tech was very nice and helpful with me and getting my shoulder proctioned iwth out hurting it.