Extremely frustrating experience with Central Oahu Physical Therapy in Aiea…read more When Central Oahu Physical Therapy received my referral for lumbar pain, I waited an entire month just to begin treatment. I was scheduled for four weekly sessions, with my final appointment on 3/31/2026, where the physical therapist was supposed to evaluate whether I needed continued care. However, it makes no logical sense to have an evaluation when there are no further appointments available with the same physical therapist until May -- over a month away. This completely defeats the purpose of the evaluation and continuity of care. I spoke with the telephone receptionist, who also acts as the office manager. Her primary role is reception, yet she presented herself as if she were a decision maker. When I asked to have the owners call me, I was told to look them up on the website. She is not an owner and cannot make final decisions. The owners never called me. Instead, Physical Therapist Erin deNeeve Baum, an employee of Central Oahu Physical Therapy, called and left a message. I chose not to return the call because I did not want to speak with her. Oahu is a very small business community, and in a situation like this, a professional and concerned owner would have made a courtesy call. That did not happen. This office appears to have a serious breakdown in communication between the physical therapists and the front office. Rather than coordinated patient care, it feels like a system where patients are moved through a set number of visits without clear follow-through or continuity. It gives the impression that the focus is on bringing in more patients and generating revenue rather than providing effective, continuous care After four visits -- the first being mostly measurements and only three visits with minimal exercises -- I am still not better. Quite frankly, this was a waste of time. A friend shared exercises given by her own physical therapist that have been more helpful. Also, with today's technology, you would expect more modern patient support. Instead of printed paper exercise sheets, there should be access to a digital platform with guided videos and progress tracking. These types of exercises are easily found online, which makes the lack of added value from this office even more disappointing. If you are considering physical therapy, do your research and look elsewhere. Based on my experience, I would strongly caution against choosing Central Oahu Physical Therapy. You may end up frustrated, delayed in your care, and no better off than when you started. Patients deserve far better.

I've been going here about twice a week for a couple months and it's probably the best physical…read moretherapy I've been to (I've gone to PT twice before at other places). Erin is very attentive and molds my exercises to fit my needs perfectly. Jessie and Pukana at the front desk are also like the nicest I've ever experienced. I really feel welcome and cared for every time I go to my appointments.

We were referred to SportsMedicine by son's orthopedic surgeon, Dr. Oishi, after he tore his ACL in…read moreOctober 2024 and then had surgery to repair it in November 2024. We knew from the very beginning that this was going to be a long road to recovery, but he was finally able to "graduate" from PT in October 2025, a whole 11 months after his surgery. We are so thankful to Kyle and all the staff at SportsMedicine Aiea for everything they did for my son to help him gain his strength back in his knee. For a whole 11 months, we spent afternoons there 3 days a week, so it really did feel like family there. The front desk staff was always so friendly and helpful and my son had nothing but nice and positive things to say about the therapists there. It was a bittersweet moment when Dr. Oishi told us he didn't have to go to PT anymore. It was great news to hear, but sad at the same time that we never got to say a proper goodbye to the staff at SportsMedicine. So thankful you Kyle and everyone at SportsMedicine, for everything you did to help in Elijah's recovery. We miss you guys, but we hope we never have to visit your clinic again soon

My Doctor recommended Sportsmedicine Aiea after my knee replacement surgery but I chose somewhere…read morecloser to home. It was a place with one on one session for 1 hour 3 times a week. I went there for 3 months and was stuck at 80 degrees. The Doctor then recommended a manipulation under anesthesia and said I needed to go somewhere else for my therapy. I gave in and went to SportsMedicine where I should have gone in the beginning. I was assigned to Steven Tom a professional, knowledgeable, patient and very understanding physical therapist who treats everyone with respect. He had a genuine concern about my other health issues and always inquired on the status. At first I was slow and I resisted taking the initiative to become independent in my routines. Steven and the other therapist steered me towards independent exercises and take ownership for my recover. They all provided me with excellent support and encouragement to move forward. It is a busy place and you might think that you are entirely on you own in your task however, if you are not doing your routines correctly or are hesitant one of the therapist will come over to assist and help with necessary corrective action. They may be busy but they all are aware of what is going on with everyone. The front office have been very accommodating, professional and friendly. I do not want to have this kind of surgery again but if needed I would not hesitate to come here again. Thank Steven and staff.

I've had 3 PT sessions so far for vertigo and teeth clenching/jaw tightening (possible TMJ). My…read morefirst visit was with Nicole and wow. She really listens well and cares for you as a patient. She takes detailed notes of your concerns and she asks questions so that she can better support you. Nicole is super polite, encouraging, professional, and smart. She not only wants to help her patients, but she wants to educate them. I'm very impressed at how good she is at her job. When we have our sessions, I learn so much from her and I leave feeling less in pain. Her bed side manner is very good and I truly feel like we are friends! We share experiences and advice for one another and I enjoy talking story with her. I can't say enough about how thankful I am to have Nicole as my PT. Office staff is helpful and friendly as well.

Their copay is a bit higher than other places so I wanted to take as few sessions as I possibly…read morecould to qualify for my MRI. The parking here is awful so I probably wouldn't choose this place again if I had to choose another PT place even though it is a convenient location for me. The quality of care was awesome, they do seem to care and want to do a good job working on you and do seem to want to have you get better. They aren't very good at following up on you or remembering you or getting back to you. I had to call to remind them to send me instructions when they couldn't send it during the session and it took a week after several follow ups to get it.

The therapists and staff are so patient and kind! The results were great as well! My mom loved…read morethe challenge and encouragement given by the therapists. Special thanks to Evan and Daniel! Clean, newer equipment, exercises are movements that you can replicate at home.

My prescription from my PCP truly help my right shoulder I found out that I might have rotator…read morecuffs hopefully I can continue after my eight session are done soon. My physical therapist assisted me is Evan Yoshimitsu who's been doing my therapy on my right shoulder has given me positive results on how I can move my arms and pain with home remedies as well. All the staff there are supportive staff who cares for each patient.

Andrea is the best. She is always ready to help me with my exercises so that I can live with the…read morediscomfort from past surgeries and radiation.

5-21-2021 Located in the phase of Pearlridge that houses Big City Diner and Bank of Hawaii. Park…read moreand walk through the concreted area on ground level towards the left and head in the direction of Pearl Kai. You'll have to walk slowly and look on the left about half way down til you see eyeglass brand names in the window. Look for the small recessed doorway: Straub is here. There is a hand sanitizer dispenser on the right of the entrance and also just past the manual "lift" on the left before check in. There are markers on the floor to socially distance yourself and the waiting chairs are arranged apart from each other. No temperature scans at present and you must wait in line to be called to register for your appointment. There are several employees to help you check in. There is a lab with one toilet next to it for use or to collect urine specimens. Today there were many people getting lab work done. You can hear them call out the next number to be serviced loud and clear. If that restroom is occupied there are more in the left corridor past check in. You need to be staff or allowed upstairs to use the restrooms on the 2 Nd floor. The classes I've been attending recently are conducted on the 2 Nd floor. There's a total of 5 classes with Registered Dietician to educate you. ***your doctor may send you here or to the town location if you have an elevated glucose reading on your blood work to learn how to cope with your diagnoses. If you cannot manage stairs your records will note you need to use the lift operated by staff. My doctors are across the street at Pali Momi or at Straub Kapolei. I've not visited any doctor at this location. Still learning the set up. Take care, keep safe and stay healthy.

A family member needed some physical therapy so we chose this place. It's located in Mary Savio's…read moremedical building or used to be called Newtown medical building. They do validate your parking but you still have to pay. Other than that, the staff is very professional starting from the front person (who is very efficient)to therapist. On our first visit, the therapist welcomed us with a handshake. The staff here take their job seriously but friendly too. The facility is clean and tidy. They also give you homework to exercise at home. That just make sense to get better quickly.

11 Nov 2022 First…read morevisit and very impressed. The receptionist took time to have the required forms almost completely filled out to the point where pretty much all I had to do was read, date, sign, or initial all four of them. My appointment started on time and Briana was my therapist. She took the time to go over what I needed, what we were going to do, what I was going to need to do and what results I could expect. Unfortunately I've undergone physical therapy in the past, back on the mainland and this was most professional and attentive therapy I've ever received. I couldn't be more satisfied with the service I received from both her and Mark. Mahalo

I had an Hemorragic strokes in 2005 on my right side. There are many times when I've wanted to…read moregive up therapists but I didn't. I've gone to MANY (about 25 or more) physical therapists to land up that they could not do anything and I felt there was nothing I could do. I never thought I would find a therapist until NOW!!! Doug Weiss, (The new Physical Therapist) was recommended by another physical therapist (Taylor Au) from Honolulu. Taylor couldn't help me and suggested Doug. A person who had a stoke doesn't need "any ole" therapist. That patient needs a STOKE THEARAPIST. DOUG IS THE ONE! Taylor, thank you! 1. He tells me to some things that can do at this time. He tells me what I cannot do at this time. He tells me if I'll EVER be able to do some things and approximately when I can to it if I try. 2. He reminds me that I didn't cause it and what I can do to get over it if I want to. 3. He tells me common sense things so I can understand. Physical therapists should do there referals because it helps everyone. No one asked me to write is note.

best physical therapy i EVER had!! very nice and knowledgeable staff. for and/all PT needs go see…read morethem

Location is easy to find located in Pearl City, small office, family oriented, their staff is very…read moreaccommodating and friendly.

I've gone to Star physical therapy twice for two different issues and they have worked with me to…read moresolve the issue. Also, they're a great group of people.

I was a first-time patient and clearly told the clinic I had no prior experience with PT and asked…read morewhat to expect. Despite this, I was not informed that insurance deductibles reset at the start of the year. My appointments were scheduled for 12/20/2025 and 1/2/2026, which caused me to pay my full 2025 deductible for just one visit. There were several opportunities to communicate this - during scheduling, insurance intake, or before the appointment - but it was never mentioned. Follow-up communication was slow, and the response I received lacked professionalism and accountability. No effort was made to resolve the situation; instead, responsibility was shifted entirely to the patient.

The staff at this location is rude, disrespectful, and lies to clients. Run far from them. This is…read morebased off my interaction with 'Destiny' .