Mistakenly (?) charged me a $50 copay for a fully insurance-covered eye exam. Agreed to refund, but…read morehave not done so, now more than two weeks. Very unprofessional. (I'll edit this if I get my refund!) EDIT: I finally received my refund, a month later. I should say that the optometrist was great; it's the "office experience" that is really wanting. (Changing my rating to two stars.)

By far the most incompetent staff that I have ever encountered at any business in my entire life…read more DO. NOT. GO HERE! First off, I very rarely take the time write bad reviews. I am not some "Karen" who goes around searching for things to get offended at. I have simply had so many consistently terrible experiences as a visitor here that I want to warn you so I can spare you the agony of dealing with these people. Without fail, every time I've come here, the staff has made some sort of MAJOR mistake that has inconvenienced me, wasted my time, caused me frustration, etc. Here is just a sampling of some choice highlights: 1) They ordered me the completely wrong contact lens prescription. (Then when I call to tell them about this major mistake, instead of profusely apologizing for the embarrassing mistake like you might expect, the lady on the phone instead rudely argues with me, and tells me that I'm wrong, that I don't know what I'm talking about, and that that is indeed the correct prescription. So I was only even able to finally get around to getting the correct prescription ordered after I had to keep arguing with her about the matter until she finally put someone on the phone who cared enough to look into it more carefully. Not exactly the ideal customer service experience.) 2) They gave me the wrong "lookup code" (or whatever it's called) for a pair of glasses I liked, so I could reference it later and buy them. Instead when I looked it up online, the code they gave me was for a totally different pair of glasses. 3) After my last visit, I decided to switch to a different contact brand after discussing some eye issues I was having with the doctor. The staff at the front, when they were going to order my year's supply of contacts, was about to order the wrong brand that the doctor and I had just agreed to switch away from -- and it was only because I double-checked what brand they were ordering that I caught the mistake and didn't get stuck with a year's supply of the wrong contacts that I didn't want. 4) The previous time I had ordered contacts through them.... the contacts just never even arrived. Not sure if they got lost in transit, if they never got ordered to begin with, no clue -- but I had to get them re-ordered after several weeks of waiting. 5) After they screwed up, ordered the wrong contact prescription, then re-ordered the correct one, I called to confirm if they were there or not, they put me on hold, said they'd check, then returned and said "Nope they're not in yet." Which was strange because I was set up to get shipping tracking notifications for those contacts, and I had an email right in front of me which said they had arrived 4 days ago. I let her know about this, she checked again, and the contact lenses somehow magically appeared in front of her after she had just told me they weren't there. 6) As a bonus, one of their employees who works in the key customer-facing position (ie the lady at the desk, answering the phones, etc) is consistently very rude as well. She'll be rude on the phone, she'll be rude in person, she'll give pushback, she'll have an attitude and clearly seem annoyed with her tone and her body language when you're just asking basic questions -- it makes you want to just *run away from this place* to avoid having to deal with her. She was even loudly badmouthing some of the other customers to her coworkers while I was browsing glasses like 8 feet away and could clearly hear what she was saying -- LOL. Every single visit, without fail, the staff here will screw something up, and they'll leave you feeling frustrated. That has been my experience every single time I have come here -- and I could not more strongly recommend that you avoid this place.

I've been seeing Dr. Green at Lawrence Family Vision since I moved back to Lawrence in 2009. Four…read moreyears and two new prescriptions later, I'm still thrilled with the care I receive there. I usually show up a few minutes early for doctor appointments, and I have always been taken in to see Dr. Green right on time. Since I've usually got better things to do than sit in a waiting room (who doesn't?), I really appreciate the staff's promptness in getting my appointment going on schedule and making sure I'm in and out in a timely fashion. Dr. Green is a fantastic doctor and just a really nice person in general. She is always very professional but also very friendly and personable during my visits. She takes the time to explain what she's doing and never minds answering the questions I ask about what the different procedures measure and how they help her take care of my eyes. She's also very patient. You know that test they do where they have the lenses that they flip back and forth, and they say something along the lines of, "Which is better: one or two? Three or four?" I'm always afraid I'm going to get that test wrong, like I'm sitting for an exam and being graded on whether or not I give the right answers. (I totally get that this isn't how the test works, but I'm still always paranoid about it.) Consequently, I end up asking her to flip back and forth a couple of times on each one to make sure I'm getting it right. She never acts like I'm anywhere near as ridiculous as I know I am. The clinic also has a really nice selection of frames with lots of lens options, from featherweight scratch-resistant plastics with anti-glare coatings to special solar-activated darkening coatings that turn regular glasses into sunglasses when you're outside. I've never had a problem finding a pair that will both look great on me and fit all my needs. All in all, the staff and Dr. Green have made my visits a really pleasant experience, so much so that I actually look forward to my yearly eye exams with them. Now, if only I could find a dentist that makes me feel the same way!

I went to their sale today and they expected me to wait in their parking lot for 30+ minutes before…read morebeing admitted to see items. Parking lot had one customer car in that I could see, but the person on the phone said there were four people ahead of me. Really? you couldn't accommodate one more, or get me in before 30 minutes? You really can't expect customers to put up with this nonsense, especially when many people have had their vaccinations (I have had mine). This is the second time I have had this experience here. I have been coming to LFV for over 20 years, but I am done with being treated like I work for you, rather than the other way around.

Horrrrrrrible! I mean trashhhhhhhh! both ladies in the front seat are very rude and need to find…read morenew occupation! The doctor I seen was pretty good but service wise very horrible. You pay for contacts but don't get your prescription untill the schedule you another appointment which is a week and a half away so they can look at the contacts on your eye... I don't like the dragging of the process, it's like they try to make you spend your money with them. I don't like that. give me what I paid for and give it me now not when you want to. NEVER AGAIN . ever! if I could give them 1 star I would.

I previously went to a different eye doctor. My previous eye doctor didn't seem to like it when I…read moreasked for a copy of my prescription. Dr. Hill told me that I could just use readers without needing to get prescription glasses. It was refreshing to not feel pressured to buy glasses. I am happily using readers now.

I was in Topeka recently and forgot to bring my glasses. I normally wear contact lenses. Allergies…read morewere getting to me and I needed a pair of glasses asap. I was able to get frames I loved and super thin lenses for about half of what I pay back home. They had them to me in just under an hour! The staff are also nice and worked hard to get the rx right.

Micah was very professional, helpful and very knowledgeable of the process. Moreover, he gave us a…read morewonderful experience at Success Vision. Thank you. The Bartletts

I went to Smart Family Vision today for the first time. All I can say is, WOW!!!!! Dr Smart is…read moreone amazing thorough doctor. I walked out of his office seeing better than I have in years! My previous eye doctor has never come close to what Dr Smart has done for my vision. The office staff is incredible as well. They are all so welcoming and kind. If I could give 100 stars for this practice, I would. If you are looking for a kind, caring and knowledgeable optometrist, I urge you to see Dr Smart. I promise. You will not be disappointed.

I have been going to Dr. Smart for my routine eye exam, for a few years now, and as long as he is…read morein practice, I will not go elsewhere, unless he refers me for something that he does not do. Such a "wonderful, caring, attentive doctor. Wow, simply amazing how personable Dr. Smart is. Just the other day I was speaking with a friend of mine and she was bragging on her optometrist, saying that she would not go to any other optometrist. When I asked her doctor's name, it was Dr. Smart. I said, "I know - that is my doctor, too, and I don't blame you." My vision through my glasses are always crip and clear. He get's it right every time. When you get a good one, you stay with them. My hat is off to Dr. Smart of Smart Family Vision!

Dr. Flory really cares. He takes time to get to know his patients and discuss any concerns. Anyone…read morewho knows me knows that I have a ton of eye issues, and Dr. Flory is always will to discuss my issues. Unlike other optometrist in town, he schedules a ton of time to ensure all eye health is addressed, so you do not feel at all rushed when working with him. His office staff is great. I have not purchased glasses or contacts from him yet, but he has a nice selection of reasonably priced frames and accepts insurance, so unless there is some miracle and I don't have to wear glasses, then I will be patronizing his glasses store soon.

Dr. Flory is the best optometrist I've ever had. Steve's eye exams are exhaustive, and focused on…read moreboth an immediate evaluation and long-term health. The staff is very helpful and efficient. If you are looking for an optometrist, look no further. You and your eyes will be very pleased.

i always enjoy going to Limestone Eye Care. The facility and the showroom are very attractive with…read morea lot of room to see the display of the numerous eye wear options. The staff are extremely pleasant, offering me a coffee or cocoa as soon as I came into the office. Then they answered a question or two I had about the way glasses fit. And at the end of the appointment one of the staff spent a lot of time with me looking through the glasses I was interested in buying. Dr. Jill Dorsey is very patient and easy to talk to; she also talked about several different directions I could go to with eye care: cataract surgery now , two months from now, or later in the year. My day at Limestone was perfect !

I highly recommend Limestone and Dr. Wilmes for your eye care needs. I didn't actually get my…read moreglasses at Limestone, so I can't speak to that. But, Dr. Wilmes is awesome, and the front desk staff is super nice.

new Doctors are always a question in your mind. Michael was recommended by friends and their…read morerecommendations were well founded. Glad I went to Dr. Deutscher