Imagine being a crook company, getting what money you can from broke college students, towing cars even though they have the sticker on their car and live at the apartments they are at. A $125 fee is ridiculous. Then having a piss poor attitude when you have to come unlock the gate at 12:30 a.m because you decided to tow a car at 11:00 p.m. read more

Y'all booted my wife's van while she was getting food for her and my son. Who happens to be disabled made us pay the $75 ticket Yes she picked up DoorDash why she was there getting their food we're not from Auburn Alabama but still made her pay $75 to take a booth off for getting food feel real proud of yourselves Y'all are awful people read more

they towed my pregnant gfs car and didn't strap it down and said oh she can walk bunch and snakes and clowns

We paid in the Standard parking lot and were towed anyway. Who runs a business like this?

They booted my car at my house, not apartment or street, my home. I ran outside in a towel from the shower. Even after I showed them my parking credentials, they still charged me $62 to unclamp it. They were extremely rude and when I asked to grab my phone from inside to take photos they told me no. I feel like this company took advantage of me for being a college female. I've heard they sometimes charge some folks $75 to unclamp their vehicles. I wish I could do more for this company to not get business or shut down. If you need a towing company 5 businesses with 4 to 5 stars pop up. P.S. After paying I went and took pictures anyway. read more

If I could give ZERO stars I would! TOWED MY OWN CAR FROM MY PARKING SPOT I PAY FOR. When I informed them I have a pass in my front windshield that they didn't even check for they didn't care I still had to pay 125$ which is ridiculous even after showing them I had the pass IN MY CAR. horrible place. Low down. Dirty. Corrupt. Horrible people. read more

The absolute worst company. My wife had no idea she had to put a ticket in the kiosk when parking at the Standard in Auburn to shop at lululemon. She was in the store for 10-15 minutes and was towed. I guarantee they had somebody watching to tow as soon as she entered the store. Again, absolutely terrible company. read more

PREDATORY. Parked, paid for parking ticket but failed to put it in the dashboard (we missed the sign and not from the area). Came back to car in less than 20 min and there was already a boot on the car. 2 calls and 40 min later, they finally show up to remove boot. Showed them I had the parking permit but they did not care. $75 and 40 min wasted. Tell me how they were so quick to get my car when I parked but took that long to get me out of there? Ridiculous. I get if you want to charge me a little for not having it on the dash (which I could have put on the dash and told them they must have missed it), but really? AWFUL. Neither the driver nor the office wanted to do anything about it but get their money. read more

This company is completely predatory towing from the residential section of an apartment complex where we pay monthly for parking and she was parked on the floor where she lives. The guy I spoke to was a complete jerk, hung up on me, then when I called back he charged me another $20 because I was three minutes past the 24 hour time window it was towed, even though my first call was before the 24 hour window. He lied about where my daughter was parked in the garage, and CALLED HER A LIAR multiple times throughout the conversation. He refused to let me speak with anyone else and would not tell me his name. This company should be reported. They are predatory and clearly take joy in towing students' cars. read more

I was doordashing to the Lulu Lemon at the Stancard, and was followed by Jason into the garage after he told me I couldn't park on the side to walk 30 feet away. He immed booted me when I got out of my car and then talked trash to me saying I just don't listen. He needs to be fired. read more

This company is the worst I have ever encountered. They towed my vehicle from my own parking spot and were rude when I tried to pick up the vehicle. read more

Stalking parking deck at uncommon on camera and circle the complex all day. Parked there for 5 minutes dispute being told parking at the place was allowed for up to an hour. Almost criminal how this practice is run and is truly despicable. Also the lady who runs it is less than a class act. read more

I called the non emergency police line to see where my car had been towed to and they gave me the number for this place. the guy (who's name i think is Bill) LAUGHED in my face and called me a liar because they "didnt have the car" and that's "not possible". Now i'm irritated so I pull up and SEE MY CAR SITTING IN FRONT OF THE GATE! IN PLAIN SIGHT. I call the RUDE and UNPROFESSIONAL dude again and he basically blames me because it had been 4 hours ago when they towed it. like sir i didn't say anything about hours. i asked if yall had towed that car today and you VERBATIM said "we do not have any car that fits that description. I already told you" and kept laughing in my face when i was trying to get my car out of there. WORST experience ever. do not waste your time if Bill is working. he has to be the worst person I have ever had the displeasure of speaking with and dealing with. Do better. Wish negative stars was an option bc "not good" is an understatement of the BS I was put through tonight. read more

This PREDATORY company violated multiple state laws, municipal codes and ADA act of 1990 when they towed me yesterday. Law suit to follow. City of Auburn on notice... You towed the wrong vehicle read more

Extremely unprofessional and cussed me out when asked for a copy of the report to dispute the tow and was refused. Was also called a liar and they claimed I picked up a recipe off the ground for the business I was towed from. very sketchy business practices. read more

My wife drove to Auburn to have lunch with our son. She pulled into his apt complex & a guy in a truck pulled out of a parking space & started following her all the way to the back of the complex (my son lives in the 11th apt bldg in the back). She was going to wait in the car as my son was getting back from class & going to drop his bag off in the apt, but the guy creepily drove around the back lot a couple times & parked a few spaces away from her with his truck running & watching her. She had no idea it was a tow truck, and she quickly got out of her vehicle and hurried into my son's apt. He got home about 10-15 min later, and she explained the situation to him. He went outside with her to check out the "creepy guy in the truck" only to find her car missing. She was convinced he stole the car, but quickly realized that her car had been towed. While picking the car up, the people working there were extremely rude and mocking others ahead of them in line. One poor girl had her hang tag sitting on the dash of her car because her mirror was too large for the loop in the tag. They made her pay $100 still and laughed and told her that it was not their problem the tag didn't fit. I told my son to pay the $100 and realize there are unethical and underhanded people in the world unfortunately. Let them enjoy their scams for now & hopefully they'll learn a lesson in the future that will help them turn away from their greedy ways....not making any bets that will happen though! read more

Parked shortly in the parking lot to go inside the store to ask where I'm supposed to park legally, didn't shop, just simply to ask the question. 2 minutes later, the towing truck was already pulling off. That means he was literally waiting somewhere and started loading ad soon as I and my small child walked inside. He drove no more than 10 feet before we caught up to him. "Just doing my job" doesn't really ring the same when you doing your job sleezy. I hope your kids needed to eat more than mine. read more

I will start by saying that whether something is legal or not does not necessarily make it moral. What this "company" does is almost as appalling as the people working there. I visited a friend's apartment one evening for about an hour. Less than half of the parking spots were occupied. I emerge to see my car being towed away. I visited their lot and was then forced to pay $100 before I could even see my car! All this was while the workers were mocking me and another man who'd had his truck towed. When I got my car, I could see that the towing procedure employed blatantly violated the guidelines set forth by the manufacturer of the vehicle and I was met with warning lights for the antilock brakes, airbag system, traction control, and charging system. Bear in mind I was not allowed to inspect my car and was forced to sign my life away to even see it. These are the same people who have been documented calling an African-American the "n-word" to his face, making fun of a disabled veteran, as well as making sexist comments towards female victims. Here is how the scam works: The owners of apartment complexes cut deals with the towing company to take "unauthorized vehicles" out of the apartment lots and then the landlords get a cut of the profits. This is not due to a parking shortage; it is a scam to make money and exploit college students. If your car is taken, do not pay in cash under any circumstances. Use your credit card and then call your company to dispute the charge. Stress the nonconsensual aspect of the tow and the bigotry of the employees. I remain beside myself that any human being could stoop to such a degenerate predatory practice, and that there are laws on the books that continue to allow this to happen, but then again, this is Alabama we are talking about, where interracial marriages were illegal until 2000. read more

TERRIBLE people. I went into HotWorx for 5 minutes and they towed me from the standard parking garage where members are told to park!!!! 5 MINUTES! It took them longer to take my vehicle from the parking garage then my visit into the gym. read more

got charged at the standard in auburn. walked to get a parking pass, came back, already a boot on the car. took 40 minutes for the guy to come take it off. absolutely insane. had to have been sitting there watching to be conveniently in there that quick. read more

My car was towed from my own apartment. I had registered my vehicle with my complex, including my lisence plate information as well as the vehicle make and model, so they had my information. I had removed my hang tag from my vehicle for 8 hours and my car was towed, with no notice. I had to Uber to Auburn Express Towing and pay $125 to retrieve my car. I tried to explain to the employees that I live at the place where my vehicle was towed from, and they immediately snapped at me explaining that they just "do what the complex tells us". It was extremely frustrating and time consuming and I am out $125 - which is a lot for a college student. read more

I live at the Standard and they towed my car parked in the building that I live in bc I didn't have my hang tag up. I offered to show my utility bill as evidence and it's still $150 out of pocket. Absolute joke and scam of a business. read more

It was my first time when I actually had to call a towing truck. The truck driver kindly answered and guide me on what I need to do to let him come. It turned out some kid parked at my property to visit his friend. They were lucky to see me hanging around their car while waiting for this towing truck to come. Civil things solved well and the truck arrived right after the talk was done. I felt bad for the truck driver. Even though it could be a little pissed, he was smiling and didn't give me a face. Sorry for all other car owners claim that the wrong car towed from here, but my case is the one that should've towed because that was not their first time. read more

This towing company is an absolute joke! I parked at Subway to run and get my food from Chick-fil-a. I was gone for maybe 15mins and I come back to my car gone. A subway employee quickly informed me that they towed my car because I did not eat at Subway. The spot I parked in did not say reserved or had any markings. While I was waiting on a ride, the tow guy came to pick up another car. I asked him where my car was and explained to him that I had parked there multiple times to complete my doordash orders. The guy rudely responded with a "guess it's just your lucky day". When I got on the phone with the towing company to explain the situation, they told me "if you would just shut up I'll tell you how to get your car back". This place is extremely unprofessional and full of low-life people stealing the money of college kids. YOU GUYS ARE A JOKE!! read more

screwed up my steering gear, my wheel was 90° to the right with the wheels dead straight. They scratched my bumper and claimed it was already there. Had all kinds of problems with my vehicle after they towed it.Scam of a business. read more

This place is an absolute fucking SCAM. They prey of college kids who want to visit friends, even if they are in a private drive because that is what happened to me. Then they charge you $100 to get your car back, in a town as small and focused on college you would think it would be a little cheaper. Unfortunately this is not the case, these pigs take kids money who are clearly on better paths in life than they are. I'd rather get mugged at gunpoint cause at least that person treated me with the respect to look me in the eyes and rob me then hide behind STEALING my property. read more

I've been parking in visitor parking at my boyfriend's apartment for 7 months now. He and his roommate, who's parents lease out the condo, have all said that the parking at BB Brownstone in the back by the trash can are VISITOR spaces. The lot is never even close to full, mind you. Not only that, but residents are not given physical hangtangs for visitors. This morning at 7:20am I was towed from the lot despite parking in the visitor parking. After one very unprofessional and rude call with this towing company, and another extremely rude and uncalled for call with BB, we find out that Monday-Friday 7:00-5:00 I need a *printed* visitor's pass to park in the visitor spot. Glad that my visitor status in an empty lot had to be double confirmed with a piece of paper. Greedy scumbags. read more

Very professional service lady at the front desk thinks it's appropriate to call the person who they towed a " bitch ass motherfucker" while we had a parking pass in the car and was not supposed to be towed. Worst in auburn. read more

awful towing company apparently if you buy something from subway and leave they still tow your car so being a customer doesn't mean anything. read more

I wish I could give this place 0 stars. These people literally drive around at 2 am, I REPEAT 2 IN THE MORING, looking to tow cars. Not to mention when going to get the car, of course customers are going to be upset. If you go in there and you politely ask them to please be quiet because you are tired of them talking and quite frankly over the situation then they should be happy to comply because they don't have to listen to you whine anymore. BUT instead THEY tell YOU to 'shut up'. It's absolutely disgusting. Disclaimer: The car that was towed wasn't in anyone's parking spot. No one was having an issue with where the car was parked. No complaints, nothing. read more

My daughter's car would not start. She tried to jump it off using jumper cables but due to corrosion was not able to get it started. So we called a towing company. The first towing company was going to be 1 1/2 hours. My daughter then called Auburn Express towing who came immediately. When she talked to the tow truck driver, he told her to go get a can of coke, which she did. He poured the coke over the corroded battery, jumped her car and wouldn't take any kind of payment. Thank you Auburn Express Towing!! You made a great impression on my daughter and this out of state mom!! read more

The employees at Auburn Express Towing are proud of their job: ripping off unsuspecting college students day and night. AET is contracted with nearly every parking lot in the City of Auburn - you'll likely see them patrolling. Blink and your vehicle will be gone, and you'll be out at least $125. read more

While getting out of my car and literally stepping into Tropical Smoothie I never thought this horrendous towing company will end taking my car. We tried to explain that we didn't know where to pay, no sign whatsoever indicating where, but his unfair and ridiculous answer was, nothing that I can do is company rules, you can pay now or pay on our location. And he asked if we want a receipt, sure you are not going to still from us. I will definitely report this company to the BBB read more

Auburn express towing does nothing except follow orders. They are great people trying to make a living. I spoke with Brett tonight and was very surprised at his impeccable, professional customer service when I called to get someone towed. All the one star reviews are from people that park illegally or think it's okay to drink and park. This is a great business and I highly recommend for your towing needs. read more

Wish I could give 0 stars. This place sucks, bad. This is the second time I've had to deal with them in Auburn. The first, my guest was towed from my apartment over the summer. The ENTIRE parking lot was empty and she was one space away from guest parking (because guest and resident were not designated by sign, they were designated by color of the extremely faded painted lines on the ground). Naturally, express towing towed her over night on a Saturday. FYI, this is how they trap college kids so you don't have time to get your car on Sunday and BOOM they get $200 now for 2 days. Well. Now I've just dealt with them again. This time, from my new apartment. I've had friends' guests get towed from the bottom back corner of our garage when there was a multitude of open spaces. I've had my roommates who have parking passes be towed from spots here. Now, my guest gets towed FROM GUEST PARKING. When you ask? OVERNIGHT. Scum bags. Always looking to make a quick buck, no matter the immorality. Wish there was more I could do other than roast them. They deserve to be shut down. read more

I got back to my boyfriends house an hour ago, at 12:30am and my my car was in the spot like usual, I'm inside for an hour and walk outside at 1:30am to find my car is gone.... Keep in mind (I know I wasn't parked in visitor) but I was parked infront of a house that has no one living in it so I wasn't taking anyone's spot. Also the fact that this is not the first time I've left my car there and no college kid is gonna call a tow company at 1:30am to get me. So, this means they're just lurking around trying to find some college kid to tow. But they close at 5pm? So why are they still out past hours towing people. I feel like if I get towed I should be able to pick up my car, you don't get to be running around towing and not allowing people to get their car at this hour. I'm beyond pissed off and I'm a broke college student trying to afford presents and stuff right now for my family and now I'm gonna have to pay over $100 dollars to get my car back. Bullshit. read more

Parked next to guest parking since all the spots were taken during a session of DND with my friends place. I look out the window 30 minutes later and my truck was gone. This company and all the others in the area are straight up EVIL for preying on college students. That being said, for what they do outside of screwing over college students, very useful and quick to get roadside assistance. read more

I took my family to Zoe's for dinner. All of the customer spaces were full near the main entrance. We searched for spaces at the back of the property and found four unmarked near a set of spaces individually marked as being for restaurant employees. I checked again to make sure we would not be parked in spaces reserved for condominium residents. The spaces in the photo are unmarked and between separate reserved zones. And yet Auburn Express Towing took my vehicle. The manager at Zoe's said his store GM was towed from the same space recently and that there has never been any signage or warning given. The driver could not provide an explanation as to why he removed my vehicle and the company owner refused to talk to me. I would think twice about visiting any businesses that lease space from Northcutt Realty. Northcutt chose this towing company as its subcontractor. read more

Auburn Express Towing - Towing Near Me - Auburn, Alabama

I just had a terrible experience with this company. My apartment complex has no guest parking, so when my boyfriend came in from out of town, we just parked his truck in the back corner of the garage where no one parks. They towed him, and when we went to grab his car and I expressed, as a resident, that I was unhappy that they chose the easiest vehicle when there were 4 cars in congested areas of the garage. The rude woman behind the desk flat out LIED TO MY FACE and told me that they had checked that floor and there was no one up there at 9:30am, but somehow at least 4 people are up there less than 3 hours later? The lady was very rude and interrupted me several times with irrelevant information delivered in a very snarky tone when I was just trying to express to them that they aren't solving the apartment's congestion issue when they tow people who aren't parked in the congested areas. So sorry if you have to deal with them, they seriously suck. read more

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I had to park a boat infront of my apartment for a few days. to prevent the boat from being stolen, I took the hitch off the front of the trailer. Auburn Express Towing put a sticker on that back stating that it would be towed the next day at 10:00 AM. the next morning, at 9:00 I look out the window to see the boat being drug down the road by a ratchet strap hooked to the back of the truck. I understand that the boat should have been moved, but it was towed earlier than they said, and in an extremely unsafe way. The staff at the office were extremely rude, and the lot lizard looking over their makeshift office told me I better quit talking or he would do something about it. read more