Was just at London Drugs on Quance in Regina. One cashier open. Cashier is on the phone when I…read moreapproached to pay for my purchase. Cashier tells me to "Wait a sec". I wait while he finishes the call. Before attending to me, the phone rings again. Cashier answers the call and leaves me waiting while he talks to the caller. I continue to wait and wait and wait. He sees me getting irritated, but continues with the call. I'm a paying customer, but apparently the caller was more important. Needless to say, I walked out without my purchase. UNACCEPTABLE!!!

It is what you expect from a London Drugs location. Good selection. Good prices. The location is…read morepretty accessible. It is a good place to make quick pickups on the way to or from work.

Attempted to cancel my warranty less than 24 hours after buying it, reprasenative that I purchased…read morethe warranty from said it was for 2 years. When I got home and checked my receipt it said I signed up for a 5 year warranty. The receipt says can cancel within 30 days by calling in or chatting in with no fee. When I initially chatted in I was told I needed to wait 30 days, advised the representative several times that I would be charged and that's why I'm reach out less than 24 hours after purchase. Representative advised I needed to chat back after 30 days, advised I don't want to be charged because I've already chatted in, representative advised to take screenshots of the chat. I chatted back in after the 30 days and was told I'd be charged the cancellation fee, I attempted to escalate as I had already chatted in and was told I could chat back in after the 30 days. I was charged the cancellation fee in the end. I will never buy another item from Best Buy, your company messed up and I'm now losing over $200.

Don't shop here. I needed a new laptop for an upcoming (in…read more2 weeks) online interview. I drove two hours one-way to the Regina store, only to find they didn't carry the laptop I wanted. So they had it sent to my mailbox. I was assured that the laptop would make it in time. But apparently their laptops can't ship to PO boxes. Good thing their employees know that. Thankfully I was checking the shipment because I didn't receive ANY notification about this issue. I called Best Buys customer service to have the address corrected. After more than a week with no changes, the laptop was shipped back to the depot. Its already missed my interview. The reason I bought it for. The cherry on top of their customer service: the won't send the laptop anywhere. They won't mail it. They won't send it to another store. They don't even have it at the Regina store. The only option for me is to drive another two hours one-way to Regina. For. A. Refund. A refund. Does that refund include time and money for the now eight hours of driving involved in this? A refund won't undo how I had to scramble and find an alternative solution to do my interview. And the way their system works, I can't call a store directly. I have to wait for them to call me. I don't know when, sometime in the next three days. That's convenient and I'm so glad we live in the age of communication. Never shopping here again. I'm telling everyone too.

My wife bought me a TV from this company for Christmas only to open it and find it was damaged, so…read morewe took it back and they told us we hade to report the damage within 24 hours from date of purchase and there's nothing they can do. $2500 paper weight. What kind of policy is that ......

HORRIBLE experience. The customer service is awful, the staff aren't knowledgeable. I bought a…read moreSHARP tv last night from VISIONS and needed to return it because the brand is garbage, the tv is very slow, horrible quality, not esthetically pleasing, speakers are painful and has apps from India and Asia.... Not Canadian or US apps. I called first to make sure I wouldn't have troubles returning. The man that first answered the phone was Curtis (who should get a different job as seems like a smart kid and has the ability to get a more significant career) initially told me the tv is crap because I need to upgrade to a higher internet speed when I already have the highest speed of internet. Then goes on to tell me I can't return due to the coronavirus. I said "it's defective," he still said "nope still can't." Placed me on hold and came back to say he had to turn the tv on to try and solve the issue and see what I was talking about -- then I would be able to do an EXCHANGE for another TV in the store... NOT A REFUND. I had to ask to speak to his manager 3 times and be put on hold for 5 min intervals until the manager finally came on the phone. The manager was NO BETTER. Gets on the phone with an abrupt "HI!", doesn't introduce himself like a manager should. Accuses me of harassing them and said he won't return it at all if I don't change my attitude. Bottom line, I finally returned the tv and got my money back after putting up a fight that was unnecessary. This shouldn't have even been a discussion, 1 day later with the receipt, the box, and packaging in new condition. I should be able to just return without a fight. I DO NOT recommend VISIONS electronics on Rochdale neither do I recommend the TV brand SHARP. If you want a great quality tv for the same price range that is significantly better quality, go to Best Buy and get an Insignia. Great customer service as well!

I have purchased furniture for my daughter from the Brick in north Regina, product delivered…read moreinappropriate condition which is not acceptable. I was thinking they will take action for this but next day when I went to meet the manager, they have a big attitude problem and not even talking or answering properly. Now it's been more than a month and still problem is not even fixed. Still they are forcing me to visit to the store and talk to store manager. Manager Tatiana is so rude and extremely bad attitude I have ever seen. So my recommendation not to buy anything from the Brick. You don't get proper service from them after purchasing.

Bad service!! Employees attutude is way too rude on the phone. I did a follow up for the sales…read moreorder that he was about to be sent the other day, and asked if the pick up could be done in the East location since there is an option like that online. And so I asked if he could just cancel my order and I will just order in the East location and he said "you have to come here we don't need your business anyway". Poor Brick! You may have good products but with employees like them for sure you will lose customers!