Yesterday was the first time I've ever visited this location. What a nice experience on a semi busy…read moreSaturday. It definitely wasn't empty in here but as soon as Hammad was done assisting his customer he greeted me and got to work! His customer service and knowledge base was exceptional. He was attentive and super helpful, which made for an easy sell. In and out, great deals offered and off I went. Not mad at all that I chose this location. Thanks T-mobile for having great workers, hope you're taking care of them while they help provide services to us during these times!

My husband, son and I came into this T-Mobile to transfer our Sprint lines over to T-Mobile. Our…read morecustomer service rep was Kris. She was so efficient and helpful in our transfer...from picking out the new phones, transferring our lines over to our new phones, but especially reducing our bill, saving up over $100 on my bill, leaving with new, most up to date phones. Kris is a great asset to this store! What was a 2 hour visit to complete this, the time just flew by! Thank you for making it seamless!

realized I was robbed too. they were trying to charge me 1700 for 256 gb iPhone 17 pro max. It…read morewouldn't go through with affirm so they charged affirm 1200 then told me I had to pay $200 plus my first bill of $67. I came in there with my three children and u decide yes this is the right person to take advantage of today. I had to do my research when I got home because from $1700 to $1400 didn't sound right. plus I was in the store for like two hours. they were determined to rob me. They did however give me a speaker, phone case, and charger as gifts but i obviously realized it was all a facade. This seem like a normal practice and I'm totally appalled. This needs to be investigated and as the other review said I noticed I did not receive a bill also. noSh$t!!!

Absolutely criminal! I spent $350 on an Android phone yesterday. I noticed that I did not get a…read morewritten receipt, I returned to the store and asked for a written receipt, I was told that I will receive the receipt via email or text. Did not receive anything so I called last night and was told again I will receive it by "the end of the day" Nothing today as well. I returned to the store at 3pm today to return the phone and was told that I can not receive a refund! As per metro pcs customer service, I'm absolutely entitled a refund up to 7 days. Unfortunately these private owned metro stores are out of their hands. All I can do is report them. The rep that took care of me name is Kumar but I believe he was told what to do by the manager with whom he was texting the whole time I was in the store trying to get a refund. I've NEVER in my life ever experienced this type of unprofessional, almost criminal behavior. And I have never experienced refusing to give a paying customer a very much entitled receipt, especially for a $350 purchase. I only received the receipt today AFTER I was refused a refund. The phone was used by me yesterday for a total of 45 minutes. In the EXACT condition that I purchased it yesterday. I will make sure that this business gets the worst reputation and loses customers.

Why this store remains open is beyond me. The inventory is always low and he employees are totally…read moreclueless. Zero customer service skills.

From the owner: Visit the T-Mobile store in Staten Island and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2031 Forest Ave #4 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Best customer service ever! Saied is the best and very trustworthy guy. Best prices in town, will…read morealways work with customers to make them happy.

worst! service ever! not only was the sales lady rude, she harassed, she attacked me for touching a…read morephone and threatened to be sued. she yelled at many customers too. will never go again.

I cannot remember the last time I needed assistance in fixing my computer as I've always built and…read morefixed it either myself or with the help of a friend (online or in person). However, this time around, I was in a bit of a time crunch and too busy to really sit down and trouble shoot the issue so I did a quick Google search for computer repair services on Staten Island. I called one place and they were unable to perform the basic service I requested so I moved onto the next which happened to be Computer Sam. Sam was able to quickly respond to my text about my request and provided same-day service. He picked up my poor war machine from my house (it is a gaming PC specifically built back in 2010 to play Final Fantasy XIV - 1.0 version) and went ahead to run some diagnostic tests. He was able to find the root of the problem which resulted in needing to replace a component on my motherboard, the BIOS chip, and not my entire motherboard. (In retrospect, I should have known; its boot sequence beeping pattern had changed around the time when the problem began.) He placed an expedited order and a few days later, the part arrived in the mail. Sam quickly fixed my PC hardware and returned it to me just in time before my scheduled Twitch stream where I play Final Fantasy XIV with 7 other friends. Sam is very friendly, professional, and reasonably priced with a fast response time. I tend to have trust issues when it comes to tech support industry since most assume that because I am a female I know nothing about technology and can be easily duped but Sam did a great job fielding all my questions and obtaining my trust. 10/10 Would return to Sam again in the future when I am too crunched for time/effort and need assistance with my electronics.

It's like having the doctor in your family, having Computer Sam in your contacts. I dropped my…read morehusband's laptop on a hardwood floor on a Saturday. The screen splintered and the cover came loose; the screen image seemed to wave goodbye before shriveling and disappearing. I texted Sam and he was at my house for pickup, with an accurate estimate in a couple of hours, on a Saturday. This is the fourth time we've contacted him: Blue screen of death, an assessment on another device and a wildly successful overhaul and update on the same laptop l just dropped. Flawless service each time, great attitude and advice. Like having a doctor in the family.