I usually don't ever have an issue with Aurora Family practice the doctors are all really friendly and take time to take care of their patients which is why I continue to go there. The issue I have is with the front office staff. I can never get through when contacting by phone. I was able to get an appointment scheduled however needed to reschedule it. Have been trying to call them since last week and unsuccessful at getting through. When you call them between the hours of 8 am - 9:10 am the phone lines are still turned off although the office is OPEN... try calling at any other time and you get put on hold then get an answering system to leave a message for a call back but no one will call You back. If I miss my appointment I will get charged for missing it but I'm not even able to get through to reschedule or cancel if needed. I'm doing my due diligence as a patient to give my more than 24 hours notice and reschedule so this is Super frustrating. Usually when I go in, there are Like 5 people sitting in the front. I know it's busy at times which is expected but it's still a professional business and I've worked in doctors offices in the past so I know it's not that hard to answer the phones. read more

Negative stars!! Completely uncaring and unconcerned that doctors are not getting messages from patients, life saving medications are not getting refilled and potentially life threatening conditions ignored due to their laziness! Have been seeing Dr Nathanson here for 6 years, then Colorado Physicians took over. A TOTAL NIGHTMARE! Was off my asthma meds for 6 weeks because no one responded to pharmacy request for refill or my phone calls. Front desk refused to let me see another dr in the practice and said I had to wait another 2 weeks until Dr Nathanson had an opening. After my throwing a fit, they scheduled me with a different dr, who found a heart murmur but didn't note in my record. "I didn't take any notes during our consultation"! Didn't return any of my calls. Took a call to the practice manager to get a referral for the heart ultrasound that dr ordered but didn't make a note of. Spent 8 hours on the phone fighting with hospital when turned away on the day of my test because dr didn't send his notes-that insurance required to approve procedure. This time took call to practice manager and threat to file complaint with state medical board to get the notes. Then none of my calls to discuss the results were returned. When I went in today to get my meds refilled-rather than go without and have to fight for weeks again-was informed by Physician's Assitant (Direct quote) "Our drs do not have access to our voicemails. Only the medical assistants do and we don't always get the message..... When we transferred to new system we lost all records prior to Oct 2024." My entire medical history including life threatening allergies is now unavailable to the doctors, and the doctors know they are not getting messages from patients. She thought the the situation "was an inconvenience." Not only is that lack of information very dangerous!. It is illegal! Medical professionals are required to keep records for 7 years AFTER the last time they see a patient. read more

Why is so hard to get somone on the phone to refill a prescription or make an appointment. Spent a week trying to get life saving meds that they forgot to prescribe they ignored calls and voicemails. read more

I have been a patient for over 35 years, Over the last 18 months there have been a lot of issues. Now when I go I am asked to get test done but they never get scheduled and when they do no one call with the results. Right now I am waiting on an MRI, mamagram and colonoscopy. I had them done and I get letters from the labs telling me that I need a retest but nothing from office or doctor. Don't know what the tests are saying or if I am facing something that needs to be taken care of now. The office has this line to call and leave a message for your doctor but I never get a call back. If your reading this you might think I'm the problem but I only go to the doctor once or twice a year for physicals. physicals require me at 69 to get these tests and the doctor to call with the results, I guess when these tests are life threating then I will just die and my family will be left wondering what happened. PLEASE DO NOT JOIN THIS PRACTICE FOR YOU OWN SAFETY. read more

I have seen two different PAs at this practice - when I brought up a concern I had the first PA waived me off and didn't answer my questions. I brought it up again and she moved on and ignored me. I went in again for a separate issue to a different PA and she misdiagnosed me. When the medication she prescribed didn't work I called the office to find out next steps and she never called me back so I had to go to a specialist to get the correct diagnosis and care. Similar to other reviews, getting prescriptions refilled from this office is a nightmare and unreliable. They will not call you back and often don't answer the phone at all. When I finally got a hold of someone I had been out of my medication for 2 weeks and they told me I needed to come in to be seen to get another refill. I go in and they tell me they need bloodwork done but they can't do the bloodwork because I've been off of my prescription for too long (because they didn't refill it) and that I'd need to come back in 2 months because they couldn't do anything for me then. Another incident occurred when they biopsied a mole on my husband and found it was cancerous. They told him they'd give him a referral to the dermatologist to get it removed and then never did. He called them multiple times leaving several messages. Finally he was able to get in touch with someone weeks later. This office is inattentive and unreliable and we won't be going back. read more

Do not recommend this place at all. The staff are rude and do not care about the patients at all. I was running a bit late because there was construction and a road closure and they refused to see me even though I called ahead of time to let them know I would be a bit late. I drove over an hour to be here and they told me they do not care. I was literally begging for them to see me and they told me they could not care less about me. NEVER come to this place. They had already asked me to reschedule once and it was a month out. read more

I have been coming here for 6 years. Dr. Nathanson, his nurse, and PA Chelsea Okerman are wonderful care providers. Dr. Nathanson and Chelsea show compassion when seeing me, talking time to ask questions and LISTEN. Chelsea is a real up and comer in the medical field. Her empathy for her patients is unrivaled. read more

Aurora Family Practice Group - Waiting room - Family Practice Near Me - Aurora, Colorado

This pratice has not met the new era in medicine. There is no portal to see or talk to a Doctor and it is days before any calls are answered. In the meantime you are unable to get medicine refilled or ask any question of anyone except the nurse who does not know and will have to get back to you later. I have been here for over 20 years because I felt good about them. I am going to find a new Doctor that I can reach out to when I need. The older I get the more questions I may have and it is impossible to reach anyone on any matters. read more

I have been coming here for about a year strictly just to have a familiar Primary Care Physician. I always have a great experience with the Physicians Assistants, Nurses and my PCP's. However, it's very clear that the front office ladies either absolutely hate their jobs (or lives, who am I to say) or there is a serious morale issue. Each time, I completely dread the check in and check out process. It's always an older gal who has "that tone" (you know the one, like they don't want to give you the time of day), and there's always a bunch of side chatter about what a bad day they're all having. On one occasion while I waited to see my doctor I even heard two ladies gossiping about a prior patient (really?). On my first visit I was billed 160 or so out of pocket and was told this was due as I was a first time patient and not to worry as my future routine visits would be my typical copay. She was disrespectful but gave the elderly woman behind me a warm welcome. Though I wasn't pleased, I paid the cost and went about my business. Today I had to go in simply to renew a standard prescription that had expired. I get to check out and I'm told with little to no explanation that I owe 170 but I had a 49 dollar credit. Strange, right? Since they insisted they'd billed me correctly the first time. I ask how it was calculated and was told with a scoff "that's just what we billed you today." While I looked up my coverages online I let her know she could help the gentleman behind me and I'd return. When the older gentleman stepped up behind me, the billing rep became a new person and was pleased to see him and called him by his first name. Maybe this is just an age preference thing.. I have never once left a doctor's office without fulfilling my copay or portion due the day of, but I couldn't handle that condescending attitude any longer. I'll be looking elsewhere within my network the next time I have to renew my script. If you plan to work in the medical field, or even just in a medical front office, perhaps be prepared to explain a client's bill or demonstrate an ounce of compassion or warmth. Yuck. read more

I've been to a few appointments here and love it! I come from Military and have only had experiences with Tricare but just recently switched over to CIGNA as appointment availability is more diverse. I was able to get an appointment within a week of calling versus one month at other locations. The new patient document packet is hefty but they have it on their website to fill out prior to the appointment to expedite the process. They also don't MAKE you produce previous patient history before seeing you but highly recommend you have it. The staff is extremely welcoming and friendly. I have been seeing P.A. Mallory Booker and she has been nothing but amazing. She and her staff have listened to me and my story and actually HEARD me instead of writing me off. I have been having a few medical issues that point to cancer (tumors have been found to be benign yay!), and she was the first doctor that I've seen in months that really listened to my concerns, paid attention to my medical history, and got me in with an oncologist RIGHT away. If you want something done, they will recommend what they believe to be the best course of action but will move forward with your desires and wants (really relieved my anxieties). I 100% will be a consistent patient and will be recommending this establishment to all friends and family in the area. Thank you Aurora Family Practice Group! read more

Worst doctor's office I've ever been to. The provider I saw was good, but their front office is an absolute circus. Every single encounter I've had with them via phone or in person has been like talking to a doorknob. Nobody knows how to do their job. If I were a provider I would be extremely embarrassed to have such incompetency being the face of my practice. I went once and will never return. That was after my husband went once and said he'd never go there again. I couldn't agree more. read more

If I could give zero stars I would, Andrea and the billing team are absolutely terrible! Do not come here, you will get surprise billing and for them to tell you I have no idea what it's for but if you have questions call the billing dept during normal business hours. If you cannot explain what charges are for, do not demand collecting the money. They also charge you for no show fees when they cancel on you! Myself and my entire family will no longer be patients here. I have never had a positive experience here and will never set foot in their location again. read more

I have come to see Mallory Bucher over the last 2 months or so after my previous Dr. had left the practice. I had not had any issues for the 4 previous months with my prior Dr. at this same location until the switch occurred and since then I have been having extreme difficulty trying to get them to send my prescription to the pharmacist to the point where it has now been 2 weeks that I have not been able to get a necessary medication and have had issues with them for 4 weeks now to even get the right prescription sent. There has been no communication and I can't even reach the Dr. on the phone in order to get this corrected. At this point it is borderline malpractice and I found a new practice elsewhere immediately. Ever since my previous Dr. left I do not recommend this practice. read more

Went to Aurora Family Practice with a reference from a doctor friend (to see Dr Nathanson) for my yearly physical. In order to do this you have to have a "doctors visit" prior to for $250. Although I am a healthy 64 yr old I went with a BPH symptom. Dr Nathanson did not do ANYTHING for that BPH and said he would look into it when we do the physical. Again, $250 for NOTHING, will report back to see if physical any better. read more

We self-admittedly showed up late to the doctors visit today because of traffic issues and construction on Potomac. The lady checking us in told us that we were five minutes away from not being able to be seen. At one point she went to the back of the office to ask a question about identification. When she returned she told me that we were not going to be able to be seen per the office manager. I asked to speak to the office manager. She begrudgingly came out to a very, very empty front office. She, at that point told me that my son was not going to be seen because we were too late all of this contradicted what the other lady said, she then told me that not everybody gets to get a pass on being late which means that some do but some don't I guess she is the office manager gets to decide how fun. I don't ask for the office manager's name. She told me her first name is Dawn. I didn't ask for her last name and she said I'm the only Dawn that works here. I thought that was a very interesting last name. Your reviews are horrible I should've paid attention to that before trying to bring my son to you. I would like somebody to contact me back other than dawn, the only one that works here to discuss her deplorable behavior. If this is how you treat new customers I'm highly concerned. It's like a special little treat for Dawn to turn people away just because you're late. As a super busy single dad trying to work with my ex-wife on getting this kid to the doctor you made my life much easier Dawn. Thank you. It's incredible how busy you guys weren't that you couldn't take us. read more

We were getting along okay until they did not want to do business with me anymore. That was okay since I found another doctor and office that seem more friendly and easier to communicate with me one on one. I don't know why some family practices are in such a rush. The doctors seem to be much like the patients, that they can be stupid about how they go about the diagnosis of symptoms and their remedies. read more

This is my husbands second altercation with this unprofessional nursing staff. The first one was over medication, ( blood pressure), staff was very rude and uncompromising. The next time he came , he had been out of medication for several days and I called and left several messages for refills , they insisted he needed an appointment, which was scheduled for today at 4:15, when he got there they told him he was late, and couldn't be seen, a rude and unprofessional nurse mocks "Welp, I guess he won't be seen today"! They were so insistent he needed to be seen and wouldn't give him at least a weekend refill until his appointment today, yet they refused him and ended up filling it anyway. I would not recommend this office unless front office staff and nurses are replaced. read more

My husband went here at some point and I thought it'd be easy just to go here too, but it's actually the opposite of easy. Also the opposite of friendly. Everyone I spoke to on the phone and in person was a touch on the rude side, and I really wish they would have explained their policy to me over the phone when making my appointment so I didn't take off work in the middle of my day to come here. Yes, they accept new patients, if you do literally all the work for them by paying your coinsurance then getting reimbursed by your insurance, which, ps, as a new patient, it's $251. read more

My family has been using Aurora Family Practice for 20 years. We have never had a problem with them. Their cancellation policy has been the same for quite some time. it is made clear that $100 will be charged if you cancel a physical within 48 hours of the appointment. Maybe that's why someone was charged that much. The people in the office have always been nice, helpful, and efficient. Other than having to wait past my appointment time, just like any other Doctor's office, I haven't had any trouble. Dr Nathanson is the best. read more

The doctor was brusque and unhelpful, and billing practices are dishonest. Their posted policy is that there is no fee for the first late appointment, $20 for the second, and $40 for the third. I cancelled an appointment on the same day, and was billed $100. They are unwilling to follow their posted policy. I am considering filing a complaint with the BBB. read more

As a partner here at Aurora Family practice group, I would like to make it clear that It was NOT our office which had the political propaganda on the walls and in our 35 yrs of operation we have never done anything of the sort. This story was about an office with a similar name. read more

I have been a client of Aurora Family Practice for 5 years. I have been to the same doctor since I have moved here. My last visit, I walked in and the were requiring me to pay $149 for the office visit even though I had insurance. I have been here many years prior and have NEVER had to pay that. So, I refused and made them bill me. I received my bill, and the total was for $117, NOT the $150 they were trying to charge me. So, instead of running it through my insurance and billing me, they were going to make me pay upfront and then reimburse me the rest. That has NOT been the policy and I have NOT paid that in the entire 5 years I have been going here. Now, today, I call and try make my annual appointment. Annual appointments are free due to preventative care. I asked if I could have her call in a script for the rest of my inhaler as they only gave me 6 months last year. I have been doing this for months now, as my script should have been for the ENTIRE year, like it has been since I was 12. Well, making my appointment, she told me that if I want the doctor to call in my script, that will be $149 for each script she calls in as those are for separate services. Wait, so this is my fault? They are crooks!! It is such a shame because I really really like my doctor. She was wonderful. If their office policies change, which is what their excuses are, then we should be made aware of those. We have kids that also attend there. Anyone with kids know how often we frequent the doctors office. So, the policy changes, apparently. No one is notified. And, now I have to pay cash up front for my annual, even though I have insurance, and pay cash up front for any script that I need filled because they are separate appointments. Since when has that EVER happened???? Do not go here. Save your money. read more

Extremely rude staff, very snippy and unhelpful. I had the medical assistant try to take my blood pressure incorrectly with how my arm was positioned and had to correct her. She became very snippy and short after that. I changed practices because they don't seem to care about me as a patient. read more

Go to this office if you can tolerate: rude staff who make snarky remarks to patients, disinterested doctors (especially Dr. Sarka) who barely talks, office policy of making patients pay every 6 months for office visit for RX refill (even if patient has been on same medication for 20 years). No blood test so no way for doctor to know if there really needs to be a change. Dr. Sarka just asks patient if they feel okay. Really? That's reason to make patient pay for visit for refill. That could be done over the phone. Also, doctors are hard to see, as they are frequently not in the office. What gives? Very poor record keeping and poor office management. read more