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    Aurora health Care - Two Rivers

    3.3 (3 reviews)
    Open 8:00 am - 5:00 pm

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    3 years ago

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    Prevea Howard Health Center - Long waiting room

    Prevea Howard Health Center

    2.7(3 reviews)
    40.0 mi

    Typical urgent care nothing out of the ordinary here. Just a place to go to to see what is wrong…read more Some of the staff are friendly and helpful.

    We love our Doctors but the Billing Dept is terrible!!! We have been working with our Health…read moreInsurance and Prevea Billing to determine numerous discrepancies with our Bills. Many of the items being charged to us are discounted rates that our insurance company negotiated with Prevea that they did not apply to our invoices. Sometimes they do, but mostly they do not. We were sent to collections and forced into a payment plan, even though our insurance was paying towards these invoices while we tried to work out these issues. To top it off, one item we were sent to collections on was a check that they mis-applied and showed a non-payment. Before they even review your issues, they start making excuses on why the charges are there and blame the insurance. We talk to billing numerous times every week and they send us to the manager's voicemail that is supposed to respond within 24 hours as promised. We do not get call backs. They will not give managers numbers, emails, or any other information to help this process through. I have all of my documentation organized and labeled for review but they will not let us get that information to them. They also will not meet in person to resolve this issue. It is very disappointing and if this is not solved immediately we will be forced to seek other Healthcare Providers. We loved our care and doctors, but can't endure this process any longer. It is too stressful trying to deal with these issues. 5 stars for our doctors and 0 stars for this billing nightmare.

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    Aurora health Care - Two Rivers - urgent_care - Updated July 2026

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