I've now had a couple procedures at the surgery center at Froedtert, Sergeant Health…read more There are distinct advantages to having something done here, rather than at a main hospital location. First, parking is close and easy. Usually you can stay very close to the door. Second, the facility is small and check-in is fast and friendly and the waiting area is immediately accessible. They have a coffee machine, a table or two and standard chairs and couches for family and patients. There's also a TV and a monitor which tracks patient progress through their procedure for any waiting family or friends not inside with the patient. The interior waiting areas for patients having a procedure are standard hospital bays, with no doors, curtain access, but a recliner chair for companions or family members where they can stay throughout if they prefer. The privacy is perhaps minimal, but the access for the care time is easy and open. Every team member I've encountered here has been great - friendly, comforting, and this is important, they all seem to make a personal connection - even if it's small, that makes you feel seen as an individual. Happily, the surgical teams have also done great work on my visits. I am definitely loyal to this system Great care. Made comfortable,

Healthcare can be a very personal thing. So many thing that affect your experience including the…read moredoctors, nurses, receptionists, and even the parking. The Froedtert/Medical College is a massive organization and complex, so this is a very limited review of one area, which is the Center for Advanced Care, and specifically the Ear Nose and Throat Clinic. Been coming here for several years, and have always been impressed with the level of professionalism, and care. Especially the staff that work with Dr. David Poetker. Would recommend them to others that are struggling with ENT issues. Once you are in the proper parking structure, it's a quick ride up to the 5th floor. Get off the elevator and go east. There is nice signage that will get you where you need to go. Good luck with your treatment :)

My first mammogram went so much better than expected! I was early for my appointment and they took…read moreme early. I wish I could remember the name of the woman who worked with me, it was either Jodi or Audra. I know very different names from one another but it is was stuck in my mind. She guided me through what to expect, updated my family history and file. She was so descriptive throughout the whole exam of what was happening. She made all my nervousness go away and I was as comfortable as one can be during this kind of exam. She let me know to tell her if I experienced any pain. No pain, just some discomfort but nothing unbearable.

I have been coming to this women's pavilion probably for 25 years. My OB/GYN was here, and this is…read morewhere I get my yearly mammograms done. I would never go anywhere else for my mammograms. The women who take care of you the technicians, are so kind and wonderful. And the room is not stark. The lighting is low and you feel very comfortable. And now they have 3-D machines in every room. I cannot say enough about the women's pavilion. I will continue to go here for my care.

You will not find a better OB-GYN team in Wisconsin. I have been a patient for 20 years and the…read moreconsistent quality from scheduling to physician care is outstanding. We can start with a real person picks up the phone and assists you which is so welcome these days. My company recently changed health plans from UHC to Anthem and the cost of my prescription went from $125 / quarter to $666 / quarter due it being "non-formulary" on the new plan. Moreland OB-GYN is filing an appeal on my behalf to get it approved. They called me back within the day to get specifics. This is one of those uncompensated services Moreland OB-GYN provides when patients need to "appeal / fight" to get coverage from insurance.

DO NOT BOTHERING GOING EARLY!! worst operational efficiency. I went 15 min early for my…read moreappointment ... only to see 6 people, (yes 6!) called ahead of me! they didn't even call me until over 10 minutes after my appt start time!! I'm editing my original post. In All fairness I should consider the clinical care which issecond to none. Dr Stein & Megan RN are so efficient, caring & informative.

Mop haired, toe-headed, rude, nasty, front receptionist (who's easily the worst of of the lack)…read moreaside, the staff here are a joke. The support staff here are slow, ignorant, incompetent, inconsiderate, dismissive, and callous. I had the best primary care doctor I have ever had and I am sorry to have to leave him behind because of how terrible the support staff and services are. It has reached the level of being untenable. Seriously, stay away. It is the worst.

The doctors are great, but the receptionists are terrible. They will insult you (with smiles on…read moretheir faces) and give you a hard time about scheduling, sometimes they won't even get off the phone to service you. So if you come here, expect the customer service quality of a teen-run McDonald's or an overcrowded Wal-Mart. Unprofessional and rude, shorewood would benefit from replacing these ladies with just about anyone. A baby would even be an improvement, at least a baby can't make snide remarks and smirk at you from behind the glass. The doctors, however, are friendly, knowledgeable, and reliable. I just wish they had better taste in reception.

I think I've been scheduled all over the city in the Froedtert system. This location is pretty far…read morefrom me and thus, not my favorite. That being said, the offices are nice and up-to-date. Nothing felt old or shabby. The front desk staff is friendly and fast. Check-in was a breeze. As always, the wait was not long nor did the appointment start late. The medical assistants are always great at these clinics and personable. The care I felt was tangible, despite this being a conversation and not an exam scenario. That being said, I didn't know there would be no exam and this could have been a virtual visit where I didn't drive halfway across town.It would have been super to have known that ahead of time. Rush hour traffic early in the day to see a gynecologist is not in my list of favorite experiences. One star lost there for not giving me options.

Preventive care is the best care. The technician was very kind and talked me through the process,…read moretook time to answer questions about what was next.

Great option for convenient hours and quality care. Good location just 6 minutes from my house.read more

I have been to this clinic two times and have had exceptional experiences both times. There has…read morenot been a wait, I've been seen very quickly, the doctor has been kind and helpful, and they've resolved my issues immediately. The pricing is extremely fair as well. If I'm ever in a bind and cannot get into my primary care physician, I'll most certainly go here again... Even though it's about a 30 minute drive for me, I don't care - it's definitely worth it in my book. Thank you ERS for everything.

Sad after 20+ years of having wonderful doctors who listened to you and were very nice I go in with…read morea broken rib and have some random nurse practitioner insult me and she was very rude and off putting like she was so offended I was there with a broken rib and the doctors at the er gave me a narcotic for pain. She then continued to badger me saying this is a work related injury we can't help you after this. So after being insulted I will now be looking for another primary care doctor and avoid froedtert all together. If you're in honest pain avoid this place

I had a doctor disappear in the middle of our appointment and leave me sitting there for almost an…read morehour before I decided I had been ghosted and left. They better not charge for this visit! And that was the last in a long line of issues. 4/25/2022: And they just decided to not honor my appeal for the visit where the doctor ghosted me! It's good that they are so taxpayer funded that they don't need to bother with patients who actually have private insurance and pay all their bills on-time.

I just saw de Danika Johnson at this clinic. She is awesome. She has a way of putting you at ease…read moreso that she can get the information to help you. She had some really great ideas to help with my health. The clinic was super clean the staff was very attentive and very nice from the front desk to the nurse who gave me a pneumonia shot. I love this dr and clinic

Fast, friendly service. Brand new facility! No waiting (better than the ProHealth Care on the…read moreother side of town. I would historically have to drive to East Troy or Elkhorn however this location is CONVENIENT! Got in, diagnosed, got an X-Ray, breathing treatment and prescriptions in less than 30 minutes!