UNPROFESSIONAL, RUDE, SEVERE LACK OF CUSTOMER SERVICE This…read moreguy could use a serious course in how to handle situations as a business owner. WOW. After hiring him 5 weeks ago to replace 2 trees in our front yard we noticed one wasn't looking great while the other was thriving. Upon further inspection, we discovered the tree was dead and not just died dead like dead dead. The whole tree from top to bottom was as dry as a bone several layers into the trunk along with branches snapping off like nothing. I texted him nicely to go over the situation and he immediately started gaslighting me that I killed the tree. Every single time he would ask me about how I did something. I would tell him, then he would come up with another excuse of why I killed it. He then went by the house to check on it and tried to tell me I over saturated it and that's why it died, but that moisture was from us testing and running the bubblers a few hours before he showed up to see if that's what caused the tree to die. I can assure you a tree doesn't die and dry up completely tip to trunk in 5 weeks. Learn from my mistake, hire the other guy!

Full Nelson Landscaping did an outstanding job transforming our yard. They replaced our grass with…read morebeautiful zoysia, installed clean and well-laid gravel walkways along both sides of the house, and even took the time to treat the leftover sod in the front--something they didn't have to do, but it showed the kind of pride they take in their work. From start to finish, they were professional, courteous, and genuinely cared about getting everything right. They were always willing to answer questions and offer helpful advice on how to maintain the yard moving forward, which we really appreciated. It's rare to find a company that combines high-quality craftsmanship with good character, but that's exactly what you get with Full Nelson Landscaping. We couldn't be happier with how everything turned out and would absolutely recommend them to anyone looking to upgrade their outdoor space.

Recent hailstorms required me to replace our roof for the first time in 30 years (3 different…read morehomes) Adrian @ Rhino Home Services was one of the SIX contractors I vetted to provide me estimates on our roof replacement. In short, Adrians knowledge, experience with the insurance process, exceptional documentation, communications with me, quality offered and projected turnaround time for completion - easily made him my contractor of choice. A 'small army' of Rhino workers removed and completed installation of our beautiful new roof in a single day! He provided the highest rated materials and warranty that the other contractors couldn't come close to...and at a very competitive price. Adrian communicated every aspect of the process and his 'little drone' sent me photos of everything. I must admit that I can be "THAT guy" when it comes to work on my home. I've had four different contractors do renovation in-and around -our home over the past 10 years...none have ever rated above a "3" For me to give a 'five star' rating is almost unheard of; but every aspect of Adrian & Rhino Home Services is "above" first class. So... I give him "6 stars" for an exceptional and very professional experience. Thank you !!

Rhino home care did an amazing job on my roof. As a new home owner I was a nervous reck but Adrian…read morewalked me through every step and made my house look amazing! Thank you so much for your hard work!

Hill Country Outdoor living just completed a wonderful outdoor kitchen and cabana for us!! Here are…read moresome reason why working with them was such a pleasure! -Will look for potential savings in all areas -Open & honest about scheduling and timelines -Encouraging of your personal ideas and styles -Will problem solve around potential hurdles -Works within a budget -Attention to detail, willing to fix blemishes or imperfections for a satisfied product - All around professionalism and kindness - LOVING THE FINAL PROJECT

Absolutely happy with how this project turned out. They were not the cheapest (you get what you pay…read morefor, in my opinion) however, the service was fantastic and the attention to detail exceeded all expectations. I often sit outside enjoying my coffee and watching my kids play (now that I can actually see the play scape!). Yes, as with any construction, there were snafus- these are to be expected. I always judge not on if there are issues but on how they address them! Adam was amazing to work with. He came in and immediately understood our vision and made it happen. The only thing I wish we had done was add more power outlets. We only did 2 and I think we should have done 4- lesson learned for the future! Overall- even with the pandemic they were able to make everything happen. They got behind but this was expected because of supplies being delayed etc. they communicated with us every step of the way though. Having completed numerous construction projects in our lives both personal and for work- you get what you pay for! It's not worth Id for us to deal with trouble and issues and fighting with the GC- we did that before- the peace of mind and known quality from Hill Country make it an easy call. They will give you the service you want and will go the extra mile if things change midway!

I used the Yelp Project feature to find this company to fix my broken/rotting almost 12 year old…read morefence gate and 16 feet of backyard fence railing. Bryan promptly responded with an estimate for a gate replacement with and without posts, which I appreciated so I could make a quick decision on how to proceed with the 5+ responses I received. Bryan came out in person and reconfirmed the rates which were competitive with other bids I had received. The timing worked to refer him to a neighbor who also needed a new gate so he was able to do both of our jobs during the same time. I appreciated the fact he could replace the backyard fence rails and re-use the pickets for eco and cost reasons. He educated me on the pros/cons of using pressure treated lumber for the back of the gate and because I chose the pressure treated lumber, he will come back in a few months to stain it, the whole gate, and the 1.5 pickets that needed to be replaced. He oversaw the work directly. He and his helper finished the initial job in about 2.5 days, ahead of the bad weather. Bryan was responsive and easy to communicate with via text. He sent a proposal via an online app that was easy to review and sign. He accepts Venmo and credit cards, but there is a % charge for using credit cards.

They did an amazing job. I am very happy with their work. I…read morewill definitely use them again.

Love our new deck! The crew was excellent & detail oriented. James is experienced, professional & a…read morepleasure to work with. They are reliable & completed our project on time. Reasonably priced & high quality. Janet & David

We are 100% satisfied with our new deck and pergola! James listened to all of our visions and put…read morethem into reality! He even offered suggestions to save us money and was upfront about all costs involved. We were pleasantly surprised about the overall cost as well! James communicated well and made the whole process painless. Eli and John did great work, were pleasant and approachable as well. Definitely recommend!

We paid in full and Daniel never finished his work. We are out six figures and our gate is still…read morebroken. Daniel will not respond nor fix the gate.

DanielWe give Daniel and ROA a five-star rating from beginning to end of their work.  On the day,…read moreROA was to start our badly needed fence, it started raining with a rainy forecast in store for the whole week. We expected ROA to cancel that day's work. Not only did they show up on time, but they also finished the fence in record time and it is GORGEOUS.  We HIGHLY recommend ROA for your landscaping renovation and fencing.   After doing an outstanding job putting a new fence in place for our side yard, the rest of our side yard needed a makeover. Daniel at ROA worked closely with us to take our general concept into a plan, pointing us to material sources and then quickly getting to work in the execution of the plan.   Our new side yard looks like it costs five times what we paid for it and it is absolutely perfect in every way. Daniel even helped us build a hidden "Washers" game course and set up string lighting that added the perfect touch to our new playland. Daniel is an excellent communicator and does exactly what he says he will and then elevates his work by being so dependable and conscientious. Plus, his team is a delight to work with as well. Call ROA today.

New 2-story deck missed the mark across code, Trex guidelines, and aesthetics. Poor planning. Won't…read moremake it right. We lost 5 figures on a 2-man crew that lacks longevity with owner. Hire inspectors before paying final invoice. FYI "Custom Deck and Fence Austin" also has poor reviews on multiple sites noting owner Todd Louis Ratajik of "Good Day Baked Energy Snacks" (Forfeited Existence). Sites now name "Cesar" as owner. Negative reviews disappeared. AFFD has pending lawsuits with Travis County Courts. Unknown AFFD subcontractor alarmingly used my name and address in another client's lawsuit wtf! Standard: Visual consistency. AFFD: Mismatched railing. Todd's words: "It's the same railing but pinched." (A contractor's FB review notes lack of materials to properly complete jobs.) Std: Concrete pad supports stairs. AFFD: Stair stringers hover in air, failing to land on concrete. Todd blatantly texted that stringers would step out (not down) from deck. I refuted the abnormality. Top step was cut off; stringers don't reach concrete. Instead of extending pad or redoing stringers, an ugly post was set. Std: Stairs treads w/o gaps. No overhangs. AFFD: Stringer cuts forgot stairs' fascia; treads weren't 11+". Gaps added to meet code, so stair noses are 1.25+", ie trip hazards. FYI Use rise-to-run guidelines. Std: 42" deck railings. 34-38" stair railings ABOVE boards. AFFD: 44" deck railings. Didn't supply 34" stair railings; boards grossly notched to lower height, which start at 44"! Std: Posts sit on existing FINISHED concrete pads. (LOL) AFFD: Post had no contact with pad (after removing makeshift shams to hide the blunder) ie ZERO deck weight on ground. Todd asked if this was okay [to not deal with]. Post not corrected at start. Rough concrete poured atop pad to meet post. Ew. Std: 16" oc MAX joist spacing (Trex specs). AFFD: 7 of 13 spacings are 16+". No blocking. Add 1 or 2 joists = ~15.5" or 14" spacings. Todd said his ways are "affordable" and "economical". Eek. Best: Competitor contracts: "12-in joist spacings", "blocking", "glulam beam". Std: Trex Cocktail Rail Kit (full-width support, hidden fasteners). AFFD: 5.5" wavy floor boards nailed to 1" rail. Visible screws, rough shavings, corner gaps, no support eg 2x4s to flatten board. No countersunk screws and putty to hide nails. Std: Professional aesthetics. AFFD: Not spraying railing cuts = RUST. No continuity in stairs fascia to meet deck edge. Silver bolts on black railings. Posts unequal distance from deck edges. Cedar's shorter lifespan requires staining / maintenance is inferior to Trex's composite fascia. Std: Disclosure of unforeseen issues. Protocols. Loyal crews. AFFD: Crew wasted a day plotting makeshift repairs after causing roof damage. Licensed roofer was furious about erroneously-cut flashing. Roofers returned after crew again made damaging cuts where told not to. Zero acknowledgement from Todd. AFFD: Crew noted holes in house's ceiling after removing joist nails. No repairmen references. Not-our-problem mentality. AFFD: 15+ days by 2 tired guys: the hire + his actual neighbor. Ditto to reviewer compelled to supervise. Days start late, end after 7pm. My neighbors had 5 deck builders who left by 6pm still jolly. AFFD: Non-recyclables in recycling bin. Concrete and stinky liquid in trash bin. Cigarette butts, nails, and construction debris across yard. AFFD: Crew won't tell owner about gray areas and errors in judgments. One unsure if he'd get paid wth. Std: Professionalism. AFFD: No final walkthroughs. Owner ignores items in emails. Condescending; when I climbed a ladder re an issue (that I called a roofer to fix), Todd muttered that I was "an inspector, eh". Instead of talking measurements, Todd's retort was "I'm the owner of a deck company", as if titles alone grant proficiency. Labor is hired out, crew turnover is high. Workmanship depends on whoever is outsourced, who aren't deck builders so much as guys who "have built decks before". Expect no corrections on what Todd Ratajik deems as "good enough".

Estimator never came to house to provide an estimate. We rescheduled the first time at his request,…read moreand he didn't show for the second appointment with no message. I hope others have a better experience.

For a couple years I'd been watching our backyard privacy fence gradually decay. Posts began to…read morebreak at ground level, nails began to pop out of the gray rotting boards...well, you get the picture. Oh, and greenbelt creatures could easily crawl underneath the fence; it was time. Just by chance, I ran into a neighbor walking her dog who mentioned getting their fence replaced and how happy she was with Austin Fence and Deck. Not only that, Mike across the street had them do his, too. I was sold. I'd been dreading researching fence replacement companies in Austin only to worry that I'd never know if I'd pay too much and wind up with a poor job. However... My experience with Austin Fence and Deck, Aus Tex, was great. David, who developed the quote through his onsite visit, was very professional. He thought of things I'd never have recognized or considered and was very thorough about what the whole process would entail. He developed a quote which I felt was very reasonable considering the scope and left me with the confidence in Aus Tex that I needed to move forward. Aus Tex has a removal and prep team and then an installation team. The whole project only took two days. George and his son Anthony were the removal and prep team. The day they came to our house it was going to be 100 degrees. In short order they started removing sections of fence and hauling them uphill from our back yard to the front which had to be close to 250 feet. Then they began the process of digging the new holes for the steel posts with an air hammer. Our area is solid limestone. And then they mixed their cement in a wheelbarrow setting them all for the installation team. Mind you, it's almost 100 degrees by then. George and Anthony did a great great job and by 3 pm they had loaded all the old fence on their truck and were off to yet another job. The following day, the "Chicago and PT Team" as they are fondly known arrived in the afternoon. Again, another 100+ degree day, and they quickly began measuring, cutting steel posts to size and prepping the 123 foot L-shaped install for the wood. They worked tirelessly through the heat to make sure they installed the cedar boards across the contour of our back lot looked perfect. They even made sure that the corner where our fence met our neighbor's chain link fence was perfectly adjoined so that the feral pigs living in our greenbelt couldn't begin to squeak through. This was important in that our neighbor had spent thousands to keep the feral pigs from destroying his front yard again. Everyone from Aus Tex was both friendly and professional. They did great work in my estimation and I would highly recommend them to anyone who needs their privacy fence replaced. You won't have to worry about whether or not they know what they are doing. There in and out, fast and do excellent work.

Great customer service. Very responsive. Provides estimates quickly. I recommend them if you are…read morelooking for an honest deck builder who cares about the customer's experience and provides craftsmanship quality design and buildouts.