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    Austin Regional Clinic

    3.2 (6 reviews)
    Open 8:00 am - 5:00 pm

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    Ask the Community - Austin Regional Clinic

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    Treehouse Pediatrics

    Treehouse Pediatrics

    3.7(122 reviews)
    9.6 mi

    I have been going there since I was less than a year old. I recently started a new job and am…read moreunable to take off of work to be seen, therefore I went to the after hours which went great the first time. However, I scheduled another after hours appointment for the same illness that keeps coming back and 10 minutes before my appointment starts they call to cancel my appointment saying I cannot be seen and will need to reschedule for an in hours appointment. They were unable to accommodate me even though I was feeling awful. I had even paid the $55 after hour fee already, which was a hassle to get a refund for. I think it's unacceptable to be treating patients this way who have been seen by the same office for years. This was also after many hours of back and forth conversation on the portal app, which got me no sense of help/relief.

    Disclaimer: This experience reflects an interaction with one individual and not the entire…read morefacility. The medical staff has consistently been excellent, and I would confidently recommend Dr. Gonzalez and her team for their quality of care and professionalism. I am writing to share a recent experience that I believe warrants attention. Front desk staff are often the first point of contact for families, and that interaction sets the tone for care. I called Treehouse Pediatrics to schedule an appointment, initially under the impression that they also functioned as an ER. I quickly realized they provide after-hours care only, which I understand was my mistake. However, during the call, I explained that my daughter had been completely fine in the morning and suddenly could not walk, her legs were shaking, she was unable to move, and she was crying. Naturally, this was very concerning. While the staff member initially seemed attentive, her demeanor shifted as I continued providing context. When I mentioned my daughter had ant bites, simply to give as much information as possible, she responded by laughing and repeating "ant bites?" in a dismissive tone. No one expects to be laughed at during a high-stress situation, especially when seeking care for their child. That response felt unprofessional and lacked the empathy expected in a pediatric setting. As a parent of two, I do not seek care lightly, especially in moments of distress. No parent should feel dismissed when advocating for their child's health. Ultimately, we chose to go to the ER and canceled the appointment. I have requested a call back from management and would appreciate the opportunity to discuss this further, including providing a timestamp if the call was recorded. I share this feedback with the hope that additional training and guidance can be provided to ensure all families are met with the compassion and professionalism they deserve.

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    Lone Star Circle of Care at Lake Aire Medical Center- Pediatrics - Dell Children's Circle of Care Pediatrics at Lake Aire Medical Center

    Lone Star Circle of Care at Lake Aire Medical Center- Pediatrics

    1.8(6 reviews)
    2.0 mi

    We enjoyed our time at this practice, but once our provider of choice left, so did we. It seemed…read morethat appointment selections became limited, and I could no longer get one in a fairly reasonable time. When you have little ones who need timely appointments or the ability to follow up quickly after an ER or urgent care visit, timeliness is important. Thanks for the care, but it's time to move on.

    A very bad experience happened to my wife this morning, December 10, 2025, around 9:00 am. She…read morecalled the clinic to schedule an appointment for our daughter who is sick, and the person who answered the phone to schedule the appointment was a stupid woman with no knowledge whatsoever. Instead of scheduling the appointment, she tried to lecture my wife on how to behave in the United States, claiming that we are in the United States and that she should know how to give a date of birth, and even suggesting that my daughter, who is only 10 years old, should be the one to call to make the appointment. There is no one more stupid and negligent than this woman; she made my wife cry with anger. I hope someone else reports this woman. I don't understand why there are such stupid people in customer service, especially when someone is calling for an emergency. She discriminated against my wife for being Latina, saying that because of that reason, people like her never get ahead in this country. Yet, thanks to people like my wife and all those who use the service, this stupid person has a job. I will contact management to speak with her manager. This cannot be just another phone call.

    Austin Regional Clinic - internalmed - Updated June 2026

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