Very disappointed with this branch. Employees are not properly trained to give correct…read moreinformation.. My account was charged a late fee and even though management admitted fault by pulling up the phone records, they still refused to waive the fee. I eventually closed my account with them. Ashley was the employee I spoke with who did not mention anything about an outstanding balance. She told me that my account has been terminated and have a great day! I later on find out that I havea balance.. I e-mailed Ashley who stated 'That is an outstanding balance that was due for the time prior to when it was cancelled. I have attached the bill for that.' Wouldn't this be something that should be mentioned at the TIME OF CANCELLATION? Before I could even take care of the outstanding balance they send it to collections. No phone call, no e-mail, nothing.. Had I not checked my app I would not have known about this balance. Horrible customer service and very dishonest.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a 35+ year Allstate agent who truly enjoys providing top notch customer service. My goal is to help give unprecedented service while educating customers on Allstate options. I couldn't have picked a more perfect career.

After 40 years of being customers Jim did not update my parents insurance, despite being notified…read moreof the new car within 14 days, as the policy stipulates, and let them take the hit for $500 plus dollars worth of fines. He took no accountability for the situation and despite having a note on his "notepad" that the call/request occurred, he will not take responsibility. This type of customer service and loyalty after 40 years of being a customer is a joke. On top of that, he was rude and flippant regarding the whole situation when we spoke. Stay away.

Jim has been the best agent to manage all my needs for the last 3 years. My wife and I have nothing…read morebut best things to say. His assistant, Berenice Rodriguez, is very professional, knowledgeable, helpful, and customer service oriented. She goes above and beyond in service. With this in mind, I feel very comfortable on never having to worry about any insurance problems (one less worry). Furthermore, we were so pleased and happy he attended our wedding...yes, you heard me right. That's how personal the relationship with an agent should be. So, I encourage you take the leap and sign up with Jim as your agent. His prices are competitive, and although they may not be the lowest, just remember, you can't put a price tag on great service and lasting relationships.

Easy, convenient and friendly. Much quicker and easier than MVA to get a new registration/plates on…read morea used out of state purchased car

Gaithersburg Tag & Titling Services is OUTSTANDING! I was…read moreliterally in and out in approximately 15 minutes! I probably could have been out sooner if I weren't running my mouth but the guy is very amicable and professional. I received my title in about 8 days. Extremely happy and worth paying the nominal fee to avoid the long and aggravating waits at

Moved to MD from CA, and this place was great. They reached out to me when I moved and when I…read morestopped by the office they were so welcoming and friendly getting me set up for all my MD car insurance needs. Met Zach when I arrived and he was great, got me set up with his people in the office and i was in and out in a flash. They went over my policy and made sure i was informed. My previous state farm experiences were mixed at best but this office was great, I would definitely recommend them. A good local state farm agent office

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: MD-3000012511, DC-3095741, DE-3000564790, VA-140380

This place is top notch. Super friendly right from the start. Everybody in there is welcoming,…read moreprofessional and knowledgeable.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: MD-3000882423, DC-3000883341, DE-3001849605, PA-1060154, VA-148647

I've been with Mark for about 8 years. He has always treated me with the utmost respect and…read moreprofessionalism. He is not one of these agents that when you call his office, you speak to everybody but him. He always has time to answer your questions (though it's not unlimited). Realize that Mark sometimes cannot answer the phone 9-5 like some of the larger traffic agencies, but if you have to leave a voicemail he will get back to you as soon as possible or he may respond via email depending on the circumstances. Mark Spitale has earned nothing short of 5 star service for me.

WORST OFFICE EVER! I've been calling them for THREE days and left FOUR voicemails with no return…read morecall. I even contacted state farm customer service and was told only the agent could help me make changes to the policy.. yet the agent is unresponsive. DO NOT use this agent, find another who you can actually get ahold of!

My Homeowners Insurance premium just went up drastically, despite no claims. I made five attempts…read moreover a 6 week period to contact Mr. McPhillips, my long time agent, to find out why this was happening (three emails and two phone messages). I have now paid my bill, but have yet to hear from Mr. McPhillips. Terrible service for a long time customer.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Laytonsville, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

This was a great experience. Competitive rates ( I got lower rates, but better overall coverage),…read moregreat service and value. The explanation of coverage was detailed, and the agent and team were prompt and efficient. Love the app, especially the discounts after the driving patterns are tracked. It was easy to sign up and submit everything electronically. Would definitely recommend, and urge consumers to review their current coverage and explore better options with Farmers.

Great customer service, very responsive and kind, make you feel important and care about your…read morecoverage, not just a sale person, highly recommended.