This is one of the few post offices in Sydney without massive queues…read more Well, maybe I just got lucky on the days I've visited, but this little PO does seem quieter than most. That said, when I went to renew my passport, the staff did not fill me with confidence that they knew what they were doing. I had all my forms ready, and they said I'd have to make an appointment with the Department of Immigration first. Given this was an Australian Passport renewal, I thought that was rather odd. Anyway, I won't bore you with the details: the important thing for anyone to know about a Post Office: this one is not too busy! Bonza.

Submitted a Passport application there to a happy and knowledgable gentelman called Frank. Even…read morewhen I realized I'd forgotten one of my documents, he patiently waited for me to return before continuing processing the application. While the stop itself is quite small, the service is excellent. Major down-side: Not open at all on weekends!

Excellenet service, friendly people, it was a pleasure to submit our family passport applications…read morein this shop, all went so well and fast. I woulld fully recommend this LPO to anyone around Rouse Hill.

Great, spacious office with all the mandatory equipment you need. The only problem is its a bit too…read morepopular. The queues are usually long and it takes a while to get your parcel. The employees otherwise are energetic and pleasant.

There used to be good service here, but not any more. It seems to be a drag and an inconvenience…read morefor the woman who appears to run it, to do her job. Don't bother printing labels at home, as advised by Australia Post's website, she will throw the label in the bin and reprint it. Got a PO Box and was only given one key - was told that they ordered keys in batches. 10 montls later, still no second key. Escalated complaint to an AusPost senior exec, and got a new set of keys within 24 hours. For a business to have a sign behind the counter that says, "I can only please one person per day; today is not your day." is a disgrace. This palce reflects very poorly on AusPost.

Off chance I went to this post office and I am so glad I did. The man that served me was so…read more helpful and gave me options. Opposite to the service I got from Top Ryde branch. I will drive an extra 10km to get better service and friendlier people.

The concierge-type man is worth his weight in gold. He was very effectively serving three customers…read moreat once and I found myself marvelling at his multitasking. Whatever they're paying him, it should be more! He must have worked for a five star hotel or some such before this job. Excellent way to keep the queue down.