Great course, awesome training, could not fault AWFA from the booking process, online learning to face to face training was all seamless and thoroughly enjoyable. Well done, will definitely return next year. read more

They cancelled my CPR course TWICE in two weeks with no prior notice! The first time 16 minutes AFTER the course was supposed to start, the second while we were waiting to be let into the venue. I have taken 2 days off work at a cost of over $1000 to not get the training I paid for! I have submitted a claim for refund and compensation........let's see how that goes. Next step the Ombudsman if I get no satisfaction. I will be taking my training requirements elsewhere. read more

Paid for a course, company cancelled it due to lack of venue. Tried to get a refund, filled in refund form, waited almost 1.5 weeks to find out I had been charged a second time. Had to chase that up, got the refund for the second charge but still owed first charge refund. The amount of drama just to get a refund for a course they cancelled! But what has me upset is they had no blockage from just taking money out of my account a second time. So once they have access to ur credit card they HAVE access to ur credit card. Still fighting to get what's owed to me. As of today, 3/3/23 I have had to file a bank dispute for that amount. The company is flat out denying they charged me twice and my bank has confirmed there were two transactions made by the company. Watch your bank accounts with this company because their account team is appalling. I am going to pursue legal aid and a lawyer as even though I've sent this company countless evidence of the transactions listing their company name on both those transactions, they are in utter denial and refuse any accountability with evidence presented to them. read more

Disgraceful, unprofessional and con artists. I went for my CPR refresher and they had moved locations (I had been going to the same place for years, my fault for not checking). BTW there were 2 other people that were also in the same predicament as me, so I wasn't alone in making this mistake. So I called them and after making me wait for 10 minutes on hold and then to ask 20 questions, they told me it was at the other end of town. We ran to make it on time and were less than 10 minutes late but they refused to let us join the class. Went back 3 weeks later to try again and they test you when you arrive, even though we hadn't been trained yet. I got 1 question wrong 3 times and she automatically failed me and advised I'd have to sit it again. She was rude and unforgiving. I won't be returning to them again. Any excuse to take your money. Scam artists and from previous experience boring, lifeless trainers. read more

I had my First Aid and CPR training today from 9.00am- 1.30pm at Hyper Centre, level 2. I must say that we had the best facilitator ever! He understood the course content very well and was more than ready to respond to our questions. Again, he was a very patient Facilitator. I enjoyed the classes and will definitely refer other people to attend your classes. Online questions too was very fair. Thank you. read more

I am writing this with the utmost disgust in the behaviour of one their trainers. I am appalled with the treatment of a trainer who approached me at 9 am on Saturday 5 December 2020 with verbal and physical aggression, berating me for being late as apparently the course started at 8.45 am. All correspondence including text messages stated the course start time was 9 am. Regardless of this fact, I felt embarrassed, humiliated and shamed in front of the whole group. I was also verbally threatened that other Trainers would have 'locked me out' of the course. As a result I did not feel comfortable or safe when completing this course in fear of additional public humiliation and retribution. This behaviour is not acceptable towards any human being! Discusted! read more

SAVE YOUR TIME and MONEY! TERRIBLE CUSTOMER SERVICE As stated in their email those who arrive after 9am will not be permitted to enter the course. Sounds fair right? think about it for sec, what happens if you get lost, can't find a car park, can't find the building ect. There are million reasons why someone genuinely finds them self running late. You need to be very very early. If you are super familiar with the location go ahead book away. I was running 4 minutes late and was not permitted to enter the course, Ridiculous! Firstly I lost a couple minutes in the morning as I had to call Up to receive the location of the course as I never received the original confirmation email, but I did receive their email to complete the E-learning course. Weird I know, but I've checked all my inboxes to be sure. So I only had 15 minutes up sleeve. I sat through road works for 5 minutes. And then when I arrived the GPS had me on the wrong side of the road so I had to go around the block. When I arrive there was no onsite parking so I had to find another park. When I found a parking block I had to then walk quite a distance to the course. I'm telling you. 15-20 mins ain't enough! And when I asked for a refund I had to first email the complaints department. So in other words, if you arrive 1 minutes late they take your money and give you no training, BUT you have a to email and wait for your refund. If I am instantly kicked off the the course, I want an INSTANT refund. They have DOUBLE standards. I was unable to speak with the manager who was "in a meeting" and I was unable to get a refund over the phone. The customer service is sickening. I emailed them months ago as I was unable to attend my training when I fell sick with the flue the night before (Who wants to do CPR with a guy who's uncontrollably coughing.) NO RESPONSE! I won't be booking through this company again, Its a joke. read more

Absolutely disgusting "customer service". I could not get the e-learning done in time due to family emergency but called the office in the morning as soon as they opened as I still would have enough time to get it done. They refused to give me any options other than rescheduling which was impossible as I only had one day off for this. I still went in to talk to the trainer. I told him the situation, he looked helpful and he called the lady I talked to. His phone was on high volume so I overheard the whole conversation as the lady on the phone said she talked to me in the morning but found me "suspicious" so she won`t let me attend the class, I will have to reschedule. I told the trainer in the class that the lady would be "suspicious" too if she spent the whole night in the hospital with an infant. I tried to call the office to talk to that woman but the receptionist refused to transfer my call. What disgusting, cowardly behavior! I just booked the same training with another provider and got my e-learning finished within an hour. They could have offered me the same solution. read more

A scam at best ! Paid for and booked a CPR course for Townsville on the 26th Sunday at 9am. Arrived 15mins early as was required and along with the rest of the participants. The instructor did not. In fact the instructor did not turn up at all. There has not been any messages to advise any of the participants of any change to the allocated time / day of this course. I have paid in advance and did not receive any training. Absolutely disgusted by this poor and disgraceful conduct by this company. read more