I'm sorry, but there needs to be more reviews on here. The following is a summary of my…read moreexperiences , having gone 4 or 5 times in 4 months.
This was for the purpose of document authentication (NY birth certificate -- translated and original, and POA), so that these documents can be recognized as forms of ID in Taiwan. TECO also does visa applications / renewals, I believe.
Several visits in, I was trying to figure out the purpose of TECO. One thing that I can tell you is that they absolutely CANNOT verify or register your Chinese name, even if you get it notarized or use a translation service. To do that requires a visit to the embassy or some agency in Taiwan.
As far as I can tell, TECO can authenticate the Taiwanese POA form (on their website), as well as the specific birth certificate in the state, and a notarized translated copy (with the notary being in that state -- for example, NY TECO can authenticate documents notarized by NY notaries). Documents in other states have to be presented to the other TECO or mailed there, with all the documents being notarized. I know this because I tried to do my siblings' documents, 2 of which are in California
For the appointment, you have to first make it on their website -- with the earliest appointment being 9 AM. For your own ID, you should bring your passport and a photocopy of your passport. You should also have the application form filled out, stating why you are there. If you need more copies, then you should specify it on the form. Each document (or copy) being authenticated is $15.
If your appointment is at 9 am, I would actually recommend going earlier. That appointment time is actually for a block of people, and not just for you. The security guard will check your appointment email, give you a number, and you will sit to the side. Eventually you'll be called up to go to the 4th floor. On the 4th floor, another security guard will ask you why you're there and ask to see the application. Then you will go on a line -- one line for document authentication; the other is for visas.
At this point, make sure you have some thick skin. They do speak English, but they are not very nice. In fact, they're not very nice speaking in Chinese either. Part of the problem is that the TECO website is pretty terrible as well, and it's hard to get exact information regarding what you need. Anyway, for whatever your goal is -- you need to go through these obviously disgruntled employees at the counter. Almost like the DMV, but not nearly as pleasant.
As for what you need, I think the most important is your passport AND A COPY of the passport. The last two times I went they would not make a photocopy even though they obviously have a copier there (I was told to walk 2 blocks down to Staples to get literally 1 copy). The first time I went, they didn't even look at the application form, but then they required it the next couple times. I also wrote a check the first time, but had to do cash the next several times
For verification of birth certificates, you may have to bring a copy of your parents Taiwanese passports and/or ID cards. They do not need to be notarized. I'm not really sure if they really do anything with them though.
When you get through this, I was able to get the documents in probably 7-10 days. I would get an email saying I either had to pick it up or that it's being sent. If you don't want to go back, you can include an addressed USPS priority mail envelope with $9.90 in stamps (don't forget your tracking #).
For pickup in person, you would do that in the lobby on Tuesday or Friday at 3 pm. You'll see a bunch of people waiting / standing, and someone will come down and read Chinese names aloud and you have to just go get your documents.
In the end, what do you get? They will put together a document for what you submitted. In the front is a document that says it was inspected at TECO, and there's a seal that's stamped across all the other pages. It actually does have some ID numbers in there that you can verify on a Taiwanese government website -- but I'd be surprised if they actually scanned it to the system.
I tried to make this review informative and hopefully helpful, but I think the reality is that TECO is an old fashioned bureaucracy, and if it's not clear, I was told something different each time and each time was absolutely terrible.
You also may think how hard is it to fill out a form? Be prepared for the agent to white out things on your form. The cherry on top was when she told me to refill something out -- and when I used white out, she told me I'm not supposed to do that. She luckily accepted this, but I'm sure on another day I'd be told to go to Staples again.
In the end, I preferred 30 minutes of pain, which unfortunately I did several times. To anyone that has to do this, I salute you. Welcome to the TECO bashing club -- it consists of over 98% of the people that go there