I've bought many machines from AVS and have attended a few of their events. They've always taken good care of me, even when I've had issues with my machines or purchases. I've worked with Mary quite a few times and always love to see her when I go in, along with the owner, Veronica, who always makes a point to say hi and chat with me for a bit. Tony has also hooked it up quite a few times. All in all, AVS has a great staff that invests in a long-term relationship with you as a customer and as a friend. The only problem with AVS is that I want to spend a ton of money with them! Ha. read more

Authorized Vac And Sew - My M8, aka the Beast. - Fabric Stores Near Me - Fresno, California

I used to think vac and sew only fixed machines, I was so wrong! They are so much more. They have the best quality of fabric in the valley, I sew a lot, making clothes and crafts, home decor, they meet all my needs. If I need to learn something new, they offer classes. If I need a new machine, they offer classes. If I need help learning how to use my new machine, they offer classes. The staff of ladies are all helpful and knowledgeable when it comes to fabric, batting and stabilizing materials. Veronica, the owner has put together a great crew of amazing people to serve fresno. We are lucky to have a store like Vac and Sew in Fresno. Thanks ladies for all you do! read more

The store is Amazing and they have amazing customer service. Great fabric selections and notions. Great events and training. Best store ever. My favorite store read more

they claim "price match guaranteed" on their website yet they don't actually price match. Luckily I was able to find sewing parts online with much better prices AND They actually do price match and respond to emails. read more

This review is for the technician Cameron, who actually went above and beyond to fix the Sebo Vacuum issue. He was not the manager, but he took the ownership and fixed the issue for me. Thank you Cameron I was hesitating about not coming back to this place, but based on his service, it changed my mind read more

Love this place they have classes for yourself or your kids . To learn how to sew or whatever craft they have going on. read more

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Amazing service, knowledgeable personal, clean, bright, roomy and very organized. Love the displays of the newest machines and the fact that they know the in and outs of them. Happy that I have a go to read more

I walked into Authorized Vac and Sew for the first time a year and a half ago. I'm so glad I found them! They have the largest selection of sewing and embroidery machines. They also have a great selection of fabric and other sewing/crafting notions. If you are new to all this, like I was, they have a very good educational program. Take their classes! Best of all, the service is amazing. If something goes wrong, you can count on them for a quick fix. You couldn't ask for a nicer group of people. read more

I've never known of a repair shop that requests payment BEFORE they even analyze the problem and then after a lengthy wait to hear back, demands more money to order the parts to do the work. Calls were not returned and were often disconnected while awaiting a reply. If you need your vacuum cleaner to be repaired and quickly returned, then this is not the best place to go. After almost a month, the Dyson was returned and does work as expected. The second star is for a vacuum cleaner that works. read more

I walked in on a Thursday afternoon and was greeted by 3 different hellos as soon as I walked in. Everyone was so helpful! I had never been in and was wanting to get a belt for my Bissell Pet I was greeted by Mary (I think was her name) and she showed me around the whole store. So many cool things you can do like embroidery, quilting, sewing and surging. So many ideas were swirling in my head. They also have a beautiful array of cotton fabric for making whatever you need, again, so many ideas! And you can take lots of classes. read more

The people at this place were amazing. I bought an item there and it wasn't functioning and I called them and right away, they exchanged it for a new one. The faculty and the staff are amazing at this place. They are very informative and it's really fun to go there.I would highly recommend! read more

So impressed with this business Outstanding customer service Support amazing... Such a great experience Highly recommend I brought my vacuum in to repair and for $39.00 I was in and out in 20 minutes Super friendly group of employees read more

I tried SO hard to fix my Dyson myself, did everything I could. But it wasn't running great. Took it to Vac n Sew, they had it fixed so fast, and for a steal. I was ready to buy a new one, but she's back to new! So happy. read more

Today at about 10am, I walked into this store and went to the front counter where there was a blonde lady talking on the phone. I was there to buy a part for a Bernina 930 Record. I stood there for 10 minutes waiting at the front counter for someone to help me before ultimately deciding to leave. The woman on the phone never even acknowledged me or told me to wait for her. Two other female employees and the owner, who saw me standing there, remained talking among each other near the displays on the front wall. They also never even came over to talk to me. Then I got my hopes up when I saw a man walk out onto the floor from the double doors in the back. He made eye contact with me, I thought to myself "THANK GOODNESS, FINALLY. Someone is here help me," but... he kept walking over to talk with the owner. He never bothered to come over to me either. In the end, not one person came over to talk to me-- Not even the white scruffy dog that was roaming the store came to say hello. This place is terrible. read more

I love this place. The owners and staff are amazing; they treat you like family. Everyone greets you with a smile and a hello welcome in. Everyone is very helpful. The machines are great, and you always have the support and guidance on the machines you buy there. I have bought all my sewing and embroidery machines here. They have a lot of fun classes and great instructors. Beautiful fabric, patterns & notions and if they don't have what you are looking for, they can special order it for you. read more

I was looking for lightbulbs for my machine, that they were kind enough to special order for me. When there was an issue, they bent over backwards to quickly help me find the right part. Mary was so kind and I appreciate how they went above and beyond so I could get back to work quickly. As a heads up to anyone else--if you have a Bernini 1008, visit Authorized Vac and Sew to get a bulb with the correct size base, which is different from what the manufacturer recommends (base size is too big) read more

I first came in a few months ago for my Sewing Machine to be serviced. I noticed a Bernina 435 & my hubby said he saw a couple online that were cheaper however it was during a Holiday Sale. After talking to the sales lady & her talking to her manager, we got the machine for the price we wanted plus Military Discount. God is Good. I also will receive in house Training however, the machine is self explanatory. I have recommended this place to All my Quilting Friends.... read more

They charge $179 and can't guarantee they can get parts, which cost a minimum of $200 additional. It's cheaper to buy a new machine.

Stopped in and needed a vacuum cleaner belt. Well, apparently there are many different kinds of Hoover belts. A nice lady gave me their card and told me to give them a call with the model number so they could see if they carried it. I got the model number and stopped back by on a different day. Score! They had it and it was less than $7! The employees there are all very friendly and helpful. read more

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I called four stores to find the embroidery machine I wanted and other stores either didn't have the machine or they wanted a ridiculous price with horrible financing. NOT Fresno Authorized Vac and Sew! Veronica called me back within an hour and walked me through financing with ease! I was approved over the phone and on my way 111 miles north to my new machine. I signed papers, they loaded my car and I was off to have fun with my Brother Stellaire XE1. I HIGHLY recommend contacting them for your needs. You can't beat their customer service! read more

Authorized Vac And Sew - My Stellaire XE1! (and my puppy) - Fabric Stores Near Me - Fresno, California

I came in just looking around August of 2020, partly because I was obsessed with sewing machines. As I was browsing around and looking to see if they carried vacuum bags for my two vacuum cleaners, I saw the B770 on the floor. I heard of Bernina but never really gave it a thought. When my mom was alive, she raised me in a household of commercial and domestic machines, huge cutting tables, dress forms, patterns, people getting fitted, all-night sewing, and the whole shebang. She would pop in the sewing machine shops to look at the latest new machines, as I'd follow eagerly behind her. She couldn't afford them, but she had to try them out. It was fun for me nevertheless because I was always intrigued. However, the bug never really hit until April 2021, the pandemic, and retirement. And after sewing a few stitches on that first B770 in August 2020, quiet, precise, and beautifully designed, that was it for me. I researched the history of the brand and knew that was what I wanted. So, Jane, my sales representative, gave me a demo on another model, the B790, and showed me all that it could do, but that one was over my head in cost but sewed like the B770. Jane showed me other machines that were less costly. Then, just before I was about to leave, a lady with a big smile and friendly disposition came over and introduced herself as Veronica, the owner, by the way, asking what machine I was looking at. I believe I was looking at a 5-series. She mentioned having a brand new B770, an unopened box, and for a great price. Anyway, it took me about a month to plan and make up my mind, then in April 2021 is when I got my B770. I have three machines from before, my beginner Janome, a Viking Emerald, the first vintage electronic singer, and now the B770QE. I love it, and the quality is immeasurable, the design is very easy to look at, quite the contrary to other makes and models. I'd be remiss if I didn't say customer service was excellent. I'm a customer indefinitely. Thanks to the entire team as well. read more

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Had a great experience buying my vacuum. 6 months later it needed maintenance so I took it in since it was under warranty. It took them 6 weeks to get it finished. I called after 2 weeks and was told the parts were on backorder. 2 weeks after that I got a call that my vacuum actually hadn't been touched at all. It was overlooked and they were gonna get started on it. I was getting frustrated with the wait time so I called again 2 weeks later and the lady I spoke to rudely insisted that I was called to pick it up 3 days prior. Now I have my fingers crossed it doesn't break so I won't have to go back. read more

Great store, knowledgeable, friendly staff! Love the selection of projects and classes.

What a beautiful shop! They have a great selection of designer fabrics, accessories for sewing and quilting, even vinyl (Oracal and HTV), not to mention the latest models of sewing machines, sergers, and embroidery machines. The have large areas for classes and are well-staffed to handle a high volume of customers. Veronica was so nice to hold a machine for me since I live 2 hours away. Amazing customer service! read more

Authorized Vac And Sew - Fabric Stores Near Me - Fresno, California

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I love this store! Everyone is so nice and friendly. Veronica and Ralph are good people. Always available to help out with any questions about the machines that I have purchased...2! Love my Dream machine and Juki Serger. Have I mentioned the fabric???? Gorgeous fabric. I highly recommend Authorized Vac and Sew. read more

Terrible owners-purchased a $1500.00 vacuum cleaner and caught on fire and they wouldn't give us our money back

Updating my review because I received an independent callback from them 4 days later stating that because it's only a minor repair, the store owner would like to honor the original quote of $60. The machine still isn't ready yet (tomorrow will make it 4 weeks since I took it in for repair), but it was a welcome surprise to get that call. As soon as I had agreed to the $150 minor repair over the phone the last time I spoke with them, I had been seriously regretting that decision. Glad they're making good on the original quote. read more

Love this place! Had 2 vacuums repaired. Owner helped with intake and all employees are super professional. Also found out they rewire lamps too!! Will be back and highly recommend read more

I just bought a longarm at Authorized Vac and Sew Fresno. First of all, the store is amazing! Such warm wonderful people. Ralph gave me the run down on all the machines. Veronica put together the perfect set up for me...for the perfect price. Plus I get to take classes there. Color me HAPPY! read more

Great customer service . Family friendly environment. They truly went above and beyond to help me!!!!

DeAndre is the best, he was nice and sweet and no matter how many questions we asked him he had an answer with his delightful humor, if you wanna know anything about sewing machines or sewing in general he's the guy I need to talk to, we strongly suggest Authorized Vac and Sew read more

Lessons are excellent. Team is welcoming service on my machines have been stellar. I've upgraded my machines multiple times and they've been able to walk me through every step. When I've had questions about feet, how something works , they've got it. read more

I love this shop! Very helpful and professional! Great classes and many of them! Took my sewing machine in and they fixed it and haven't had any problems! The store is clean with quality fabrics. If I have questions I go in and they help me! Bought a machine from them and I get free classes and the machine works great. The employees are all very friendly. read more

Love everyone in the store. Yes, including Summer. Everyone is so friendly. It is my home away from home.

I want to thank the owner- Veronica for her generous donation of materials needed to make Masks for our Healthcare workers. The greatest acts of Humanity when in Crisis come from Heroes like this! I'm not at all surprised that she would do all she can to help. Please show this business owner your thanks & support. She has incredible machines and other great items, visit her website! read more

Took my serger in because it was just putting out 4 threads and not interlocking. Asked them to fix that problem. Was promised that the machine would be done in a week. After the week was up I called again and promised my machine by Friday (another week). Called Friday and was told they would call me when it was done, but couldn't promise anything. Went to pick up machine and it cost $125! Evidently they took it upon themselves to "service" my machine. They weren't asked to do anything but fix the problem. Also, I've read other people stating that when they brought their sewing machine in with a problem they were confronted with buying a new one, that their machine was not worth fixing. This happened to me. I had a beautiful Singer machine (top of the line) and a plastic part had broken. They told me it had several plastic parts that soon would be breaking also and talked me into buying a new machine. They gave me $100 for my machine and told me they would use it for parts. These people are CROOKS. Never again will I trust them with any machine of mine. read more

I've already reviewed on google but it was bad enough service in reviewing here. Basically it took a little over 2 months to get my vacuum back when I was quoted three weeks. I got a call it would be ready on a Monday I went in on a Tuesday and still had to wait. Waste of my time and money. I hosted 2 family events so I just bought a swifter wet jet worked just as fine for a quarter of the price. read more

I had to have a vacuum fixed. Service was good The girl working out front was hot! I ended up leaving with a new vacuum that was much better then my crappy one. Recommended! -Shea read more

DON'T GO HERE! I should have know better, after reading the reviews, but this shop is so close to my house, I thought I would try it. I brought in an old sewing machine with a non-working bobbin. The tech diagnosed it with broken gears and said it would cost $400 to repair it. (All this happened during the first 3 minutes I was there.) The owner (I think she was the owner) immediately, and I mean immediately, tried to see me a new machine, telling me mine wasn't worth repairing. So, I packed up my machine, took it to Budds Sewing and Vac (on E. Belmont Ave.) and they charged $100 to put in new gears. It works great and I just saved $300. It was definitely worth the effort to drive a few miles and save $300! read more

Unfortunately 0-5 isn't an option. Warning: Do not do business with this place As we entered, we were told immediately to "shut the door" and not politely. Our response was No, we were bringing in a vacuum to have repaired. I was approached by a man who was threatening and said "Don't Eye Ball Me" and "I could take you" or words to that effect. We brought up that this isn't how you treat customers and customers should be treated with respect and not be given instructions as soon as they entered the door, we were told we were just "one customer". Ive never experienced such treatment from a place of business. We were told to leave and we considered calling the police but instead contacted The Vacuum Company's Customer Service and an investigation was launched. Do not do business with Authorized Vac & Sew. This is not a business that values customers and treats them like human beings. read more