I was very disappointed with not only the service, but also the integrity of Marcotte's. They sold…read moreme a used 2004 Suburu Forester with multiple holes in the frame. These were well hidden, and not easily visible until the vehicle was put up on a lift. While some of the blame fell on me for not throughly inspecting the vehicle before I purchased it, I was extremely disappointed they would not work with me to resolve the issue through a trade back. I would not recommend buying a used vehicle through Marcottes as I question they thoroughness in which they examine their vehicles before they are put on the lot.

Recently purchased an 06 Camry from Williston Economy and could not be more pleased. Have bought…read moreseveral vehicles over the years from them. Friendly and Patient staff who are extremely knowledgeable. Serviced and Detailed right at this location!

Called ahead of time to make shure a car they had posted online was still available they told me it…read morewas drove over a hour there and when I showed up they told me it was gone and they never took it out of there system.

I bought a used 2022 mini cooper jcw in March 2024 from Mazda South Burlington and had a wonderful…read moreexperience. Just came back for maintenance (oil change, tire rotation, and concern about squeaky brakes). I made an appointment for at 9am about 10 days out. And to my surprise I was actually out in less than an hour! 9:53am! Even with an appointment all the other dealerships I've been to take at least a couple hours. THE BEST PART, about 40min into my wait I got a text message from the dealership and it was a video of what the technician did and what he found with the squeaky breaks!! I've never had this type of customer service from a dealership service center 10/10!!!

The experience that I had, watching what my husband had to deal with was crazy. This 3 star review…read moreis a "kind" rating of that experience. I will not elaborate more on this here or any other medium. But 3 stars is most definitely kind, under the circumstances. Mazda was ok/solid, but my experience was by no means a 5 star.

Well, I have to admit, the automaster dealership has changed its stripes. I hadnt been there since…read moreone incident, and I feel very comfortable recommending them now after speaking with the new service personnel. If they are higher priced, maybe you do really get what you pay for.

We had the mist amazing experience with Jay (sales rep), Reid (technology exoert) and Brooke. We…read morewanted a specific Honda with very limited time and they made it all happen. Thank you! The Wei Family

Used these guys for service. My first interaction was with a…read morefaulty TPMS sensor. Service advisor told me that they had to order it and it would be about 1 week. After not hearing for 2 weeks I called and was told that it was backordered and they'd call me when it arrived. After another month I called to check in, spoke to a different service advisor, and was told that he can't even find my order in the system and that my TPMS sensor showed up as in stock in the local warehouse and could be there the next business day. When I asked if the last guy simply forgot to order it I got no response. Yesterday I showed up for my appointment to have my oil changed, brakes replaced, and winter tires swapped for my summers. I scheduled the appointment over the phone over 1 week in advance and specifically asked them to order 4 pads and rotors so that they would be there when I showed up. Showed up for my appointment and was told that never happened. Had them just swap the tires instead. Get in the car to drive away and see that the tech forgot to re-train the TPMS sensors... Will be going to a different dealer from now on. Last comment is that even if you book an appointment for a specific time and tell them that you're waiting, they hardly ever pull your vehicle in the garage in the first hour. Waited over 3 hours to simply mount/balance 4 tires. (Usually 1-1.5 hours of labor)

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

Love my jeep. They are kind and didnt push me worked with me and helped fix my brakes because of a…read moresqueak. Theyre awesome.

I recently got a car from here and the radio did not work and with it having a back up camera and…read moreeverything you would think hey they should fix that No they won't and they wanna charge nearly $1300 to fix.l it to maybe have it work?!? Never should of sold the car if all the features don't work I will not be buying squat from here again very upset I should not have to pay for something THEY should have fixed very upslet and they still refuse to fix it and now they refuse to take my calls don't buy from these crooks

If you get your yearly state inspection done here you should expect the following:…read more 1. They're going to claim your car needs more work than it actually does 2. They're going to charge you inflated prices for the work your car does need. 3. When they get around finally doing the work, they'll do it incredibly badly. First they tried to economically total my car. Then they almost totaled it by performing the work badly. I have proof.

It is apparent that the company culture permits employees and managers to be totally unresponsive…read moreto even simple requests. That's on you, David M. Rude. Arrogant. Toyotas are good cars. I bought my last vehicle from Heritage without bickering over price or considering other sources. Next time I buy a vehicle it will be a different story.