Darren & Midwest Professional Insurance go above and beyond for us when we have issues. Whether…read moreit's suggesting reputable roofing companies to fix an issue or making calls on our behalf to another insurance provider when our daughter's car was hit by another driver. Darren and Team are always willing to jump in and assist however needed.

Great insurance broker. Felisha and her team Leslie and Royce are awesome people to work with. I…read moream glad a found this insurance broker for my son to switch his auto & renters to. Highly recommend this agency for your insurance needs.

Rarely are people happy with their insurance company! The owner Terry Mammen has helped me with my…read moreinsurance for over 11 years! He shops my home and auto through over 20 insurance companies every year at renewal to make sure I am always getting the best price! I will be a loyal customer for life!

From the owner: Connecting and empowering our employees, customers, and communities through finding new solutions…read moreto everyday problems.

My wife and I had Farmers insurance a long time ago before she passed away. But you are so…read moreexpensive. Couldn't afford you. Your prices kept going up on us. You can lower your insurance rates and give the same coverage. I would probably go back and get your insurance again.

My house fell into worse disrepair after a neighbors tree fell on it, We were cut a check that…read morebarely covered any decent roofer pricing and that's why roof wasn't fixed correctly. The cherry was the crack that runs through my garage and down to my basement. This man is as nice as can be but so are ALL sales people..

Update 7/1/2026 Due…read moreto being victimized all over again, I've changed to an 5.0 star agent. Good riddance Chad Mitchell. I trust karma will catch up with all of you in due time. Update 6/19/26 After a pleasant conversation with Eli on June 18 and 19th, I'm happy to say that the wheels are in motion on getting a new adjuster assigned to replace Shannon H. I give kudos to Eli as he is an example of what to do. Shannon could learn from his example. In my conversation with Eli, I made him aware of the customer abuse and mistreatment that I received, and that more training on listening skills, Interpersonal communication, skills, and customer service is desperately needed. I also informed him that I am a former customer service and quality analyst manager for a major telecommunications Now retired. Fully trained and I know what communications skills are needed to create the perfect contact and Shannon is lacking in many areas. Including, but not limited to: lack of empathy, lack of respect for individuals, lack of diversity, and inability to express loyalty to a client who's been with State Farm since 1993, when I signed up with Larry Hawk, who was my original State Farm agent. On June 17, the day of the accident, I specifically asked Shannon for a manager call back, which still to this day has not happened. Usually when a representative takes this action or inaction, it's good indicator there's a possibility they are hiding something. I have to wonder how many other innocent victims have been subjected to her abuse. Yep, a loyal state farm car and home owners client for nearly 30 years and zero appreciation. With my former agent Larry Hawk, I also carried RV and camper insurance, boat owners insurance, as well. So as you can see, State Farm has made a lot of money off of me in three decades with hardly no claims that have been filed other than a minor accident, roof (hail damage) and a windshield. I remind you that this accident on 6/17 was not my fault and State Farm, who I hired to be my agent, victimized me all over again. When I need answers and feedback to get direction on how to proceed, I got hung up on, not once, but TWICE !! I deserve better and so do you. Original review below. This had originally been a five star review, but after today's horrific experience with Robin, Savannah, and Shannon, I'm sad to say it's now changed to one Star. I was involved in an automobile accident this morning and the accident was no fault of my own. I called my agent State Farm to set up a claim. Also spoke to them about setting up car rental insurance for the next time an accident should happen. I called to initiate the claim and was provided a claim number. When asked if I wanted to set up rental at that time, I advise the State Farm agent I would call back. When I did call back, I spoke to a woman by the name of Robin (Same girl who set up my rental agreement ) and told her I needed to speak to the claims office about setting up a rental. She immediately reminds me that the car rental will not be covered under the policy, which I already knew. Robin did not understand that this had already been discussed with the previous State Farm agent when the claim was filed. The fact of the matter is he specifically said that since the other party is at fault, State Farm can help me get get a car rental and arrange for Reimbursement for the car rental, since the accident was not my fault. My problem is I don't appreciate Robin and false her accusations that I'm trying to cheat State Farm out of a car rental!! What the heck! I'm the victim already of a car accident, State Farm is supposed to support me not victimize me even more!! They literally have made an already bad experience, even more horrific. When I try to speak to my adjuster about it and explained that to her she rudely talked over me a refused to listen. Why?? Likely because of whatever horrible things, Robin said about me beforehand. She ended up hanging up on me simply because I told her to be quiet and listen.

This is the most incompetent insurance office I have ever encountered. If I could give 0 stars I…read morewould. Savannah in particular should not be in this position. she made an appointment that she did not show up for. I signed up and paid for insurance that they waited a month to inform that I could not have. Savannah told me that I had not been insured during that time and that I would get a refund. None of that was true. Buyer beware of this shady office. One star because Robin alone was helpful.

All of my insurance experiences have been complete nightmares! Travis made it quick and painless…read more He got us the plan we needed and I will gladly refer anyone and everyone to him.

From the owner: Experience Clear and Simple Insurance Find the right…read moreinsurance for you in 3 easy steps 1 Request a Meeting - Focused on YOU: This introductory meeting is designed to clarify and understand your unique concerns and values 2. Receive a Total View Protection Plan: Helps you outline a plan to financially protect you with insurance that actually fits your lifestyle. 3. Breathe Easy: Have peace of mind knowing you purchased insurance according to your needs

The Kevin Hornick Agency continues to be as good as it gets with extraordinary quality service. He…read moreand his capable and highly professional staff exceed expectations whenever I call upon he or Charlene for assistance. A true pleasure to work wth the Hornick Agency. Martin Owens

You worked very hard to find me the best insurance for my needs. Thank you very much.read more

From the owner: Total Insurance Solutions provides Insurance to Missouri and Kansasread more