Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt…read morelocations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon.

SIXT "Bait & Switch" Attempt on an ADVANCE PAID Rental…read more A SIXT Review - "MINUS STARS". Consider this review in your decision to rent any vehicle from SIXT, either directly or through any 3rd parties. I will NOT again. I have experienced their "bait and switch" tactics for the 3rd and last time: "Your RESERVED and PAID FOR vehicle is no longer available. BUT we can offer you this alternative upgrade - at a higher price." Finally, I emphatically replied "NO"; and pursued an alternate rental car company. SIXT owes me reimbursement for my alternate 3rd party vehicle rental: USD$1,297.19 I had reserved a vehicle for three days for pickup at SIXT - FRA; pickup May 27, 2026. The reservation was made through EXPEDIA; I received both EXPEDIA and SIXT confirmation numbers: Expedia itinerary: 73440683727690; SIXT Rental # 9733690594. BECOMING a client of BOTH Expedia and SIXT. Concerned that I might be delayed from the expected pickup time, I attempted to update my pickup time through Expedia; the link would not work. I tried through SIXT also, via the internet (could not due to Expedia origination); by phone (went immediately to message - in German); and via text (I found a number and got a text through. Apparently, ignored.) Upon my arrival the afternoon of May 27, 2026 at the SIXT - FRA counter: "Your vehicle is no longer available. But we can offer a higher-level vehicle at additional cost." MY RESERVED/PAID FOR IN ADVANCE vehicle rental is no longer available!!!! If the RESERVED/PAID FOR IN ADVANCE vehicle had sat for the PAID FOR three days, SIXT would have already reaped economic benefit: PAID FOR REVENUES, with "no miles/no wear and tear" But SIXT apparently has a different business model: "Accept PAID FOR rentals. Release the RESERVED/PAID FOR rental vehicles to other lessees (DOUBLE YOUR REVENUES for the same vehicle already under PAID rental). Then charge the original rental client additional fees.) THAT is "Bait and Switch" If you like that behavior, rent from SIXT. I am still owed USD$1,297.19 for alternate third-party rental costs incurred. I will be re-posting this review until SIXT completes my reimbursement. As for the SIXT perspective: this is an Expedia problem. I also had a SIXT Rental #; became a SIXT client (for the last time). Good luck to you as a SIXT client. (Victim?) Watch out for their explanation to you: "Yes, we will re-rent your RESERVED/PAID FOR vehicle. But don't worry, SIXT will have a more expensive vehicle for you."

If you're reasonably patient, friendly, and pay attention, even a mono-lingual foreigner like Brad…read moreP. or myself can have a great experience with Europcar! Like Brad, I had reserved a particular model but was told it wasn't available and offered an upgrade. This is to be expected when renting a car. If you want a guarantee of a specific model, you need to reserve accordingly. It is a vehicle fleet, not a candy store, and the terms are quite clear about this. Faced with this potential disappointment, I asked if I could wait for one matching my preference to become available, and the staff were very accommodating. I waited no more than 30 minutes and got exactly the vehicle I sought. Namely, a VW Golf VII TDI. It was in excellent condition. Its navi was set to English for me already, and they included thoughtful small touches like a parking time card (v. useful when parking in German city streets) and a snow/ice scraper. The car was great fun to drive and had fantastic fuel economy. Later, when I needed to modify my return location, I called Europcar support and had a fantastic experience. The rep spoke flawless English and went out of his way to help make sure I knew where the new drop-off lot was, as it was at the dense and potentially confusing Cologne Hauptbahnhof. Europcar didn't charge me any extra to change my drop-off location (both the reserved and revised return locations were different from the origin at Frankfurt.) What was originally just a practical, flexible form of transportation for me to range around the Rhineland in became one of the unexpected pleasures of my trip. Vielen Dank, Europcar Frankfurt!

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

From the owner: Die Firma PARS beweist sich seit kanpp 30 Jahren als zuverlässiger, flexibler und fairer Partner in…read moreder Autobranche. Unser Fahrzeugangebot erstreckt sich von Kleinwagen über Umzugswagen und Vans bis hin zur Luxusklasse. Wir akzeptieren alle gängigen Kreditkarten und Barzahlung.

Scammers. Rent anywhere but here. I returned a rental car with a pre existing little scratch that I…read moredocumented before I drove off. When I returned the car they claimed I caused the damage and also tried to find all sorts of other damage that they later apologized for but I was still charged unbelievable $1400 for a pre existing little scratch!

I traveled to Germany from the USA. Arrived and went to counter and after I arrived there I was…read moreinformed that my car was no longer available and when I asked for an upgrade or return the money that I paid the lady at the counter shrugged her shoulders. DO NOT RECOOMEND. I WAS STRANDED in a forgein country at the airport. Today I received an email apologizing, asking me for positive feedback and the money issue hasn't even been addressed although I have contacted Hertz stateside or in Germany. i Seriously would do research before you chose Hertz,

If I could leave less I would. I was to drop this off at the train station to catch my te the fl…read moreday to fly home. This is absolute shit. No one was available despite it being open until 9pm. I called and customer service said someone would email me... they wanted me to wait in the parking garage... never again!

Terrible worst scamming place. Specially samarudin-shehzad. of all places this is the worst. They…read moresteal from you. Charge you a year later for same cost. Terrible.

Enterprise saved our trip!! We had a terrible experience trying to rent from Europcar at Frankfurt…read moreAirport T1 and were quite stressed with 2 kids and no car. We went to Enterprise and Elo was so helpful, friendly and welcoming! He did a fabulous rate for us and the car was perfect. He honestly saved out trip!! So thankyou Elo... you're a shining light in a tough situation

The representative who helped us was Ibarra who was great to work with. He got us into the car we…read morewanted quickly and helped us with directions to our destination. Upon returning the rental Devin helped us with checking out the auto and provided directions to our hotel. Enterprise has great employees and provide quick and reliable rentals.

Extremely horrible service. Here's our story…read more We rented a car from here with good customer service as we picked the car up. However, just hours after we rented the car it died at a stop light and wouldn't start again. We called roadside assistance, but the car started again before roadside assistance arrived so we drove it to our destination. The car proceeded to not start again after we were ready to leave so we called roadside assistance again. The technician arrived, ran some tests, and told us that the car was safe to drive home, but recommended we exchange cars with Enterprise the next day. On the way home, only a few kilometers from our house, the car caught on fire. The fire fighters came and told us that it had been an electrical fire. On the police report, the policeman told me that it was not my fault. Enterprise ended up replacing our rental car that night after about eight hours total of hassle. When I returned the car after our rental period was over, Enterprise charged us an extra 250€ for calling roadside assistance! If they had given us a good car to begin with we would never have had to call roadside assistance. Every time we have rented from this location they have found something trivial to ding us for more money. And their customer service called me 10 minutes after I left to ask how their service was. I started to tell them how bad it was when the woman on the phone stopped me, "Oh, you were just here," and then she hung up on me. Totally ridiculous! Do NOT rent from this location. ALSO, THE ONLY POSITIVE REVIEWS ARE FROM THIS LOCATION'S EMPLOYEES.

We had a great experience there, service was quick and reliable, lines were not very long, and…read moreeveryone spoke perfect English. One employee, Zeliha, was especially amazing and helped us with our issues.

You cannot pick a worse agency or location. Got an email and text to check in online. When I did…read morethe car which I reserved was available, so I paid and was told I can walk in and get the keys. Walk in and am offered only suvs. I say cancel the reservation, now they have charged me 200+ euro for not having a car. Totally unacceptable. If you want to start your holiday with a lot of hassle rent from here.

$2,500 FRAUDULENT DAMAGED CHARGE!!! Renter beware!! I was fraudulently told that I was being given…read morean upgrade for my wedding weekend in Frankfurt, then charged for the upgrade, and that was the best part of the experience. Upon returning the vehicle in perfect condition, I was shocked to receive a damages claim from Sixt for almost $2,500. AVOID THIS RENTAL AGENCY AT ALL COSTS. They are fraudulent criminals.

I have used Avis & Budget car rental service at this location for several years. Every time I rent…read morea car from this location I get friendly service. The people who work here care about their customers. I lived in Germany for 11 years, my German is a little broken up but it seems everytime I rent a car here there is someone that speaks english. They also seem to also have an automatic transmission car on the lot. I can drive both Auto & Manual. It seems these people go out of their way to make sure that people who want an automatic get one!