Diego helped my buy my new truck, he was very personable and helped answer all the questions I had…read more I left personal valuable belongings in my car when I traded it in and he ensured they were returned to me. Exceptional service.

I am seeking assistance regarding concerns we discovered with a 2022 GMC Sierra 1500 Limited Denali…read morepurchased from Ross Downing Buick GMC Cadillac in Hammond, Louisiana, on August 9, 2023. The vehicle was represented as GMC Certified Pre-Owned. After reviewing the vehicle's records more closely, we discovered significant differences between the CARFAX information associated with the sale, a later Experian AutoCheck report, and our purchase documents. One concern involves the vehicle's mileage. CARFAX shows 26,013 miles on August 4, 2023. Five days later, our purchase agreement, invoice, and signed odometer disclosure state 27,719 miles as the vehicle's actual mileage. The later AutoCheck report contains several different mileage entries and specifically flags the 27,719-mile entry as inconsistent with the reported odometer history. We understand that an inconsistency does not by itself prove an odometer rollback, which is why we are requesting documentation and an explanation of how these records can be reconciled. We also discovered differences in the reported accident and damage history. The CARFAX provided around the time of the sale identified an August 5, 2022 accident as minor damage involving the front, right side, and right-front of the vehicle, with no airbag deployment reported. The later AutoCheck information contains additional damage history. An August 10, 2022 entry reports damage or repair involving multiple areas of the truck, including the left and right sides, front and rear, bumper, hood, wheels, radiator, grille, and fender. AutoCheck also contains a January 4, 2023 accident/damage entry characterized as moderate. The later AutoCheck report characterizes the vehicle's overall accident/damage history as moderate. Because this vehicle was sold as GMC Certified Pre-Owned, these differences have raised questions about what information was available and reviewed when the vehicle was inspected, certified, and ultimately sold. We have asked for the complete GMC Certified Pre-Owned 172-point inspection and reconditioning documentation, collision/body-repair records, records showing how the mileage was verified, documentation showing what information was reviewed to determine CPO eligibility, and written explanations reconciling the differences between the CARFAX, AutoCheck, and sale documents. The dealership has stated that it provided a vehicle-history report at delivery, acted in good faith based on the information available, and operated within GM guidelines. The dealership also offered assistance with trading the vehicle. However, we have not received the underlying records or explanations necessary to resolve our concerns. A trade alone does not explain the mileage discrepancy, the differences in the reported damage history, or how the vehicle qualified for GMC Certified Pre-Owned status. We also do not believe we should suffer a financial loss simply to trade out of a vehicle while these questions remain unresolved. We are not making unsupported accusations regarding fraud, odometer tampering, or intentional wrongdoing. We are asking for a thorough review of the documented discrepancies, the records supporting the vehicle's certification, and a fair resolution based on the findings. We have retained the relevant purchase documents, signed odometer disclosure, CARFAX information, AutoCheck information, and correspondence concerning this matter. At this point, we are simply asking for transparency, documentation, answers, and an appropriate resolution.

Charged 175.00 to say you need a compressor for the a/c, not fix it but to say it needs to be…read morefixed!! Never, ever again

Brett is the owner of this business. We have been using his garage for over 10 years! He gets the…read morejob done right! His price is very competitive!

Had a terrible experience with these guys with my BMW...tried desperately to resolve it with no…read moresuch luck. Their misdiagnosis will cost me and my insurance company close to $7000. I took my BMW to Triolas and paid $3600 to have it repaired for overheating. Needless to say I had to have it towed to Peak BMW after it ran hot on the way home from their shop. The owner Gary informed me that he couldn't diagnose the problem because he didn't have the proper equipment? PATRONIZE AT YOUR OWN RISK!

Traveling through Slidell and had car trouble. We were stranded in a parking lot. Gary came and…read moretried to do a repair to no avail. He recommended a towing service and repaired the vehicle within his quoted time frame. I was pleased with the quick turn around on the repair.

I ordered the wrong tires for my travel trailer and they came to the rescue and got me the right…read moretires. Also the price was very fair.

Traveling to New Orleans and had a flat tire. A gentleman stopped to help us and recommended…read moreAshe's Tire. When we got there and told the owner our situation he immediately began to work on our vehicle. He had correct tire in stock and had us back on the road within 30 minutes. Awesome experience!!

10 out of 10 it was a super nice experience for me having a first time buying a car the dealer was…read morereally nice and helpful.

Really nice dealership with a decent selection at honest prices. I was in the market for a small…read moreSUV for my wife. We were looking at the Chevy equinox and found a really nice 2021 LT with low miles. We had to go on a Saturday because our work schedule doesn't give us the time during the week. They're open till noon on a Saturday but stayed after to help us with the sale. The transaction was easy and whatever small snags we had the salesman worked right through it and got us in the car we wanted. The prices were at or below bluebook on pretty much everything on the lot.I'll definitely shop there again when I'm looking for my next vehicle.

Recommended by a local,said he knew his stuff and it never went in a bay. Fixed it in the yard, it…read morewas a braking system, and he made sure it was fixed. We are from Kentucky and he could have held us up but he didn't. Very pleased with the service and the staff he had working on our truck. Hope you have a blessed year .

No mechanic shop is "perfect" but I have had many many repairs done here and the manager Chris has…read morealways taken personal interest in making sure things are handled professionally and honestly. I'm not connected to this shop in any way other than using their services over the past 8 years and I can only speak for myself when it comes to my experiences. Highly recommend company.

Don is my best friend. I am saying this because I feel like family. The respect and explanation of…read moreeach detail won me over. I was shown what my problem was and what it look like fixed. I have total trust in this company. I have waited for all of my repairs and have met other customers who have had the same quality of customer service. It is a family place. I enjoyed meeting and talking with the customers. The prices are fair and in some cases lower than others. This is my repair shop for my vehicles. I truly love this business and the workers

Excellent service! This is my family's one stop shop for auto service. I've gotten everything from…read moreOil Changes, Turbo work, Brake boosters to most recently tires. I called around some tire shops trying to get a new set of Ridge Grapplers for my truck but everyone told me they were on a national back order and couldn't get my 35x20s. I was at the shop getting an oil change and asked about them. He looked on his computer and said he could get me a set. I didn't believe it at first but the next day they were ready to be put on! Premium service every time.

Excellent service by highly qualified professionals. Hard to beat this type of quality in today's…read moremarket. THANKS!!!!!

Long story short .. brought Grandsons car in with a problem that had occurred with smoke coming…read morefrom steering wheel area - it did clear up before was brought in - but also he had heard a noise when applied brakes - Left car and next day said can't find a problem - with wiring - as for brakes - new brake shoes - told total like 298.00 - They called back - said found an issue with wheel bearing - ok'd to change that - then ok'd pick up - Grandson picked up car - however on way back home - car died - running terrible - finally got it home going 5 miles an hour- Brought back to him - & told to call me back - 3 days later - still can't get in touch with him - sent daughter to check on - Ultimately was told the motor is shot ! Says he won't charge me - But guess what ? The iron bar holding Motor together was broken in two pieces ! How did this happen? Guess will NEVER know the truth ... My daughter called me & said she handed owner the phone to explain everything to me - HE REFUSED- said he'd call me later .. guess I know now why his phone line was not accessible- Never did hear back from him ! She asked him why he never called us - replied - I was too upset - can't figure out the problem .. Sorry my eyes are rolling now ! Sorry - said it was going to be short - In short - Save Your CAR !!! Don't venture over there ! Having a tow truck pick up tomorrow- was told engine is ruined now - he won't charge us - well I guess not !!!! Go to a business that has a machine to tell you the problem !