I rented a car from ICar that simply died in the middle lane on the hiway. Later they tried to tell…read moreme the car simply ran out of gas, which is not the case. Now they are with holding my $1000 deposit and say they are only sending me $450. To cover the cost of towing. I paid $400 for weekly rental and $1000 deposit I drove the car for 4 days. I am calling my lawyer. Do not rent from them, they are Crooks, plain and simple.

Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

Anwar, at the Yorkdale 3175 Dufferin location, goes above and beyond with his customer service…read moreskills and professionalism. He is very polite and kind and always seems to have a solution and answer to any question I may have in regard to my car rentals. He has made my visits here very enjoyable, unproblematic, and his good mood is contagious. Two thumbs up for the whole staff at the Yorkdale location, especially for Anwar !!!

I used their services for the first time, and they were absolutely excellent. Fabio picked me up…read moreand drove me to the location, and hooked me up with a fantastic new Corolla. The car was in excellent condition and I was very impressed with the service that I received. I highly recommend!

From the owner: Our Services Include:…read more - Luxury Rentals - Service Replacement - Airport Pick-up/Drop-off - Local Rentals - Insurance Accident Replacement - Long Term Rentals

just gt ripped off !!! over charged for two days of car rent and insurance the guy at the return…read moreplayed dumb what crap never again ,,,, and I want my money back!!!!!!!!!!

Opted for a weekly rental while my car was in for repairs following an accident…read more Service was prompt and courteous. Cost very affordable. Ivan offers great customer service. Would happily recommend his service. Thank you Mary and Alfie L

Used their car rental as a replacement car as my car was in for repairs. Decent experience. Got a…read moretwo-year-old Ford Focus hatchback. The car was in pretty okay shape - some sounds coming at a certain speed but never broke down in the middle of the road. Heated seats were great in winters. With staff, there are a few issues. The person, who handed over the car, didn't do a proper paperwork. There were a few things missing for which we had to go to their office and get it all sorted out. The lady sitting at the desk isn't on her best behavior ever but she does her job pretty good. So, don't expect any goodies - but personally, I prefer to deal with people who do their jobs well and may behave rudely instead of someone behaving nice and screwing up the work. Also, I had asked them to let me know if an SUV is available then I would like to switch over to that. However, I never received any call - I can't imagine any SUV didn't free up in a three week period. I would still prefer Budget or Enterprise considering the overall experience.

Natalia and Michelle,You guys are frauds just like the company ENTERPRISE Car Rentals you both work…read morefor. Your responses to my family plights were as dry as copy and paste. It's just a talking point, misleading lies and no action. Stop pretending LIKE your company cares about their customers feeling, when they actually don't. All they care about is the DOLLARS $ Natalia and Michelle. FYI, You only responded because I went public. Note that I've already done what both of you are asking me to do. I did it and no response from your office. I have been contacting your company Enterprise since 18th of August regarding this misdeed acts before I went public, and no one responded back to me. I was told multiple times by your loyalty dept. in Guatemala, Central American country @ phone number 855-266-9565 that this matter was being escalated to a manager, not once but 4 times, I still have not received any follow-up... till date from their so-called MANAGERS. This delay has caused me significant inconvenience, and I need a resolution immediately. Please have a manager or district manager contact me within 72 hours. If I do not hear back, I will escalate this to Enterprise Corporate Headquarters or a legal action would proceed. Natalia and Michelle, You will find my contact details on any of my contracts numbers... 9BYH72, 9H8CN8, 94TZRH, 94TZRH Thanks.

customer service was very good, would simply encourage a better cleaning between rental customers…read moreas mine was a bit untidy otherwise pick up and drop off was a breeze