I live in Dodge city and went in their shop in Larned with my dad to look at a vehicle FOR HIM. We…read morewere pleased with how nice and friendly the staff was at first. I happened to peak into a vehicle and my dad asked if he could see it. The sales guy brought out the key and let us test drive it. My dad proceeded to ask for the price as the car he had originally went to look at did not work out and only had enough cash to purchase that one. When he asked for the price the sales man immediately started filling out paperwork as if we were trying to purchase the Vehicle. We told him and his manager MULTIPLE times we wanted to leave and we did not think the vehicle would work for us. They kept insisting and pushing. I understand they are just trying to sell a vehicle but I felt VERY pressured as they would not let us leave even after we told them we would think about it. They kept asking why we didn't want it and going round and round about getting the car. They then offered us to take the vehicle home and they would pick it up the next day. My dad and I had no other choice but to agree to this because they would just not let it go. We brought the vehicle home and the next day I called both the sales guy and the manager to please pickup the vehicle as I was still unsure if it was a purchase I could make at this time. THEY KEPT INSISTING YET AGAIN AND WOULD NOT TAKE NO FOR AN ANSWER! They then proceeded to say they wanted us to take the vehicle back, when at the dealership they SPECIFICALLY told us that was something we definitely did not have to worry about. I was unable to take the vehicle back because I would need someone to drive me all the way back to Dodge City, and my dad was at work. After me telling them I could not go alone they asked if I could meet them half way because another customer was wanting to purchase that vehicle. They even said they could pick it up if they needed to but they never did. The sales guy even had the AUDACITY to ask why I wouldn't get a new car if I had mine for 6 years! NONE OF HIS BUSINESS!! I then receive a message and missed calls from the sales man WHILE I AM AT WORK, saying they were on their way to pick up the vehicle. WOULD BE NICE IF YOU GAVE ME A HEADS UP. I AM AT WORK!! I very nicely let him know I was at work and would be home at 1pm. He proceeded to insist they pick up the vehicle NOW. So inconciderateee!!!! I was honestly really going to consider purchasing the vehicle if they wouldn't have pushed it so much on me, and would of been a lot nicer about things. I do have every message I exchanged with both the sales man and the manager. I also do have their names. Don't think I will ever purchase or go into their dealership ever again!

They advertised a price of a new Ford Edge online and won't sell it for that price that is clearly…read morestated online. THIS IS FALSE ADVERSTISING! Don't buy from this dealership unless you want to pay thousands more.

From the owner: Used Vehicles come with a 3-month warranty. Free Delivery within 200 Miles and Online Purchase…read moreOptions. Welcome to Morris Smith Ford of Larned. When you are looking for impeccable service and savings on the highest of quality vehicles, we are your reputable car dealership in Larned, KS. With services ranging from vehicle financing, auto repair, and scheduling test drives, we really do it all to support our local and surrounding communities. Stop by our site online or swing by our dealership today, we look forward to doing business with you. Every vehicle goes through a certified inspection process.

Over the years, I have purchased several vehicles from them. Never once had a bad experience. They…read moremake car buying very easy and stress free. Also, their vehicles are of good quality while maintaining a good price.

While driving across country on interstate 70, we had a problem with the computer on our GMC Denali…read morethree-quarter ton pick up. We called James Chevrolet around 5:45 PM on a Thur night and a very kind and helpful man answered the phone. He explained that the service department was closed for the day, but he took all of our information and encouraged us to come in first thing in the morning and speak with the service department. He also informed us that he would leave them a note to expect us. He was kind enough to even give us lodging information for the night. We had called another dealer two hours away. They told us they could see us on Monday. We have a 2 Day drive to get home and needed to be to work by Monday. We were in a pinch. James went above and beyond with kindness and consideration and knowledge. I would highly recommend them to anyone who needs some service to their vehicle. We were in and out first thing Friday morning and back on the road! Thank you James Motors!

There is little to no attempt to listen to their customers. I spoke with 3 different people about…read moregetting a new battery and ended up being told 3 hours later it would be over two and a half grand for a new water pump... the battery wasn't even checked. The miscommunication, a bill for work I didn't ask to be done and lack of accountability is unacceptable. The 1st 2 times of going to just get my oil changed on the Ford side (years ago), I waited in the lobby with a toddler for over 3 and a half hours both times. When I finally inquired about the status of my vehicle,...they acted as though everything was an inconvenience. After this last mishap, we have learned our lesson and will never return. I sure hope they find some training for the people running that side.

We will never be back here for any type of service. My check engine light came on last week so I…read morehad the code read, came back as a sensor. Called to get a price, they gave it to me and said it would be about an hour to repair. My husband took the car in Friday, 2 hours later they come and tell him it was $150 more than what she told me on the phone, but it was in even worse shape than when he brought it in and Anna starts rambling about the crank shaft. He tells her to call me- she starts the same rambling until I tell her to cut the crap and tell me what's wrong with it- it was the fuel pump and it would be $2100 with what they had already done with the sensor- but they can't get to it til Thursday this week but it's supposedly not drivable to get it home. I told her I was going to have to call back and ask my grandma since it's her car that I'm borrowing while I shop for me a new car and see if she wants to put that much into it and ask if they have a loaner so my husband can get home- Anna tells me yes and gets him set up and sent on his way- with a car that barely had enough gas in it to get to a gas station. This is 4:30 on Friday. I call back and say go ahead with the fuel pump- and she tries talking me into putting a whole new motor in the car. Yeah not happening- it's the fuel pump. This morning I get a text right at 8 AM saying the car is done- and it's $2487- way higher than I was told over the phone- surprise surprise after their price increase on the sensor to get me in the door. I call and make sure it really is done since they said it would be Thursday and was told the tech came in over the weekend. I get there at 8:45 to return the rental and ask why it was so much higher and Anna was a complete and total jerk about it- saying they charge for 4 days of rental at $45 a day- which was NOT discussed at the time of pick up and we have NEVER been charged for a dealership loaner even at this facility. I asked how she came up with 4 days since it was picked up right at the end of the day Friday and within an hour Monday and she counts off on her fingers like I'm stupid "Friday, Saturday, Sunday, Monday - you had it on Monday and the rental car place down the street would also charge you a full day" I told her don't give me that crap I rent cars all the time and have never been charged a full day when brought back within an hour of opening. Then I called her out on her mis pricing the sensor and the $180 still didn't make the total add up to what I was told and she's just like the price is the price. I told her we wouldn't be back because none of the pricing we were given prior to authorizing service was accurate and her response was an eye roll and an "ok" then I asked where the car was and was just told "front row" which it was NOT in the front row where they said it was. Then to top it off I get in it and the cab completely REAKED of oil and grease from the technician being in it to test drive it and the steering wheel was oily. They had a vehicle I was interested in purchasing personally and my husbands business was in the market for a second work truck which we had planned to purchase there- and all of our company vehicles were going to be serviced there prior to this experience. We absolutely will NOT be purchasing or servicing anything here- and if you care about the service you receive for your vehicles I suggest you do the same. And if you do decide to go there- ask for anybody but Anna in the service department because she is completely and totally rude, incapable of providing proper and accurate quotes, has no accountability for her mistakes, takes 0 pride in her job, is a bad image for the company, apparently doesn't know the difference between a crank shaft and a fuel pump, and if I was the manager of this establishment she would be out of a job so fast her head would spin the way she treats customers.

The guys were fantastic to work with when buying our used Subaru Forester. They got us the car at a…read moregreat price and replaced all four tires for us. They even drove the car to us in KC when we were unable to pick it up when we went to see it over the weekend. I have dealt with a lot of different dealers when going to look at cars and these guys are some of the best. I would recommend them to anyone.

No one ever calls you back-- worst customer service! We've gone in a couple of times and we can…read morenever come to agreement. Have always just taken our business somewhere else. We HAD TO use them a couple of times because they are the only Nissan place in town and do not recommend them at all!

Conklin is a good place to buy a Honda. We purchased several vehicles from this dealership over the…read moreyears and generally come away feeling like we were treated with high regard. The sales staff is not to brash or overbearing. Finance department is efficient. The service department can be hit and miss. They are a descent shop for minor repairs, oil changes, brakes, and tire rotations. However they really push a lot of add on service work. Diagnosing more difficult problems can be taxing. Overall I recommend this Honda dealer.