Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.

5! I have been a loyal customer of Deboo Insurance Agency…read more for over 20 years, and my experience has been nothing short of exceptional. Russ Deboo, the owner of the company, is an outstanding insurance agent whose leadership, professionalism, and integrity are reflected throughout the entire organization. He has built a team of highly trained, knowledgeable, and professional staff who consistently provide exceptional service. Over the years, they have handled my auto insurance, homeowners insurance, and flood insurance with great care, always ensuring my coverage is comprehensive and tailored to my needs. What truly sets them apart is their proactive approach--they are always on top of finding better rates, offering the best recommendations, and securing the most competitive coverage available. Their attention to detail, reliability, and genuine commitment to their clients are unmatched. I highly recommend Russ Deboo and his team to anyone seeking trustworthy, professional, and top-tier insurance services. They are absolutely amazing and a pleasure to work with year after year.

People whom I spoke with such as Sean and Max were very professional and courteous. I recommend…read morethem with confidence that any new client will be treated with respect and resolutions to their needs. this is an agency that will definitely protect your interest.

First and foremost, avoid this insurer at all costs, because if you file a claim it will be costly…read moreto the homeowner. Went through Ian at my place in Cape Coral, Fl. Had a 13 month claim resolution to get my claim, less the 2% deductible. The worst weekly negotiation process on anything i have had to deal with, incompetent claims people that get paid IF they get you to settle for the sake of expedition and you eat the remainder. Got my claim paid, and just cancelled Peoples and went with another company, saved $1150 in annual premium. This company doesn't care one iota, it's just their bottom line.......oh, I forgot, they due send you a free annual calendar.....lol

If I could give them a zero I would. I do not live in a flood zone, no claims ever, brick home,…read moreroof less than 10 years old. Premium just went up OVER 200%. So much for using a privately held insurance company, no shareholders to answer to.

Easy to talk with and she really gets things going smoothly. She really made me understand all the…read morethings going on. I highly recommend her.

i like to thanks Sophia for her help today. She was very professional and helpful…read more always a pleasure to talk to them.

I've had coverage with Upright Insurance since April of 2017. Or so I thought I did. Turns out…read morethat for the last 16 months, we've had no coverage. Zip, none. No protection. One hurricane away from total financial ruin. "Wait", you ask, "your insurance agent was taking care of that". Well, one would have thought that but you would have been wrong. "How could you not have known?" Well, you see, every time it came up, we could see in our account an escrow payment had been made for "insurance". "Oh, then you were covered." Wrong again. Here's where things go to crap... In June of 2021 the insurance agency owner (Stori) emailed me to say the insurance company never received payment. I logged into my mortgage account and saw an escrow payment had just been made. I sent her a screen shot of the payment (which only said "insurance payment") and suggested that maybe it just hadn't posted with the insurance company yet. She never responded, so I assumed it was taken care of. In June of this year, I get a letter from the mortgage company stating they had no indication of coverage and for me to provide proof of coverage or the lender would assign insurance. I called Upright Insurance and again spoke to the owner (Stori), who asked me to scan the letter and email it to her and that she would take care of it. I never heard back so again assumed she handled it. A month later, I get a final notice of no coverage so I emailed her again and ask she take care of it. She never responded. I emailed her again and asked her to send a copy of my policy (I'll handle it myself). No reply. I emailed her a week later, again, no reply. A few days later, I called the office and left a voice mail. No one called back. I emailed her again. Nothing. I finally contacted my realtor who had recommended Upright Insurance to me, explained the situation and ask if she could try to contact her. It was only then the owner finally replied by email and informed me that I've had no coverage since last year. I asked how that could be, and referenced the escrow payment to insurance (sent her a screen shot from this year showing the payment). And if those funds weren't making it to the insurance company, wtf did they go? She couldn't tell me. She then tried to blame this mix-up on fact that she assumed I had gotten better coverage elsewhere. But she must have quickly realized what a bullsh*t excuse that was and acknowledged that she should have followed up. She missed two opportunities to determine I had no coverage if she had only done what an insurance agent is supposed to do. Follow up! Take care of your clients! They literally pay you to do that. After learning all of this, I immediately called the mortgage company to find out where those last two escrow payments were going. They were very helpful and had numerous notes on my account regarding this. They reported that last year they had called Upright Insurance to report that the insurance renewal had not occurred and asked her to contact them to resolve it. According to their notes, no one from Upright Insurance ever responded to them. So they assigned lender-placed insurance and debited the escrow account (which was the insurance payment in my first screen shot). This year, after not getting any response, they again issued lender-placed insurance. So for the last 16 months, the only insurance on our house was to protect and to payout to the mortgage company! If there had been a catastrophic loss through fire, flood or storm, we would have been wiped out financially and out on the street! Run from this business, find an agent that will be responsive and look out for your interests. Like Jake.

. I WOULD NOT RECOMMEND THESE PEOPLE ARE HORRIBLE AND LACK CUSTOMER SERVICE SKILLS. I had a…read moreterrible broker. His name is VICTOR stay clear from him, he has horrible customer service skills. He made mistakes often and even put the wrong card information so my insurance was canceled and I was only aware the day of. I called to see what happened and I got the runaround. He didn't know how to deal with the problem, he left me on hold for so long that I had to hang up and call back. when I called back he said he was trying to figure out the problem and he would call back. I never got a call back so I ended up calling back and he didn't answer. I found out through the insurance company that they were trying to bill the wrong card and VICTOR was the one who put the wrong information in. When I texted him because he wasn't answering my calls, he said he did nothing wrong and to go directly to the insurance company because he wasn't going to help me anymore. I had already gone through the insurance company but I expected VICTOR to be accountable for his actions. I also talked to CHANTAL, but she was no help I was letting her know VICTOR put the wrong information in and she said she couldn't help. This was such a frustrating interaction

Travis B. was helpful and answered all of my questions. I would recommend this company.read more

Appalling service. They dragged my claim out for months, changed adjusters, who then went on…read morevacation, ignored my new documentation for another month, said they'd call me then just sent me a letter saying go to arbitration. Their technique is to make a low offer and then drag it out for as long as possible to try to make you take it. As a realtor I will make sure none of my clients ever goes near this scam of a company.

I was very confused about insurance pricing as well as coverage. I received great counseling on how…read moremuch protection I should carry, and why. Many factors to consider - like my age, assets and income, what is safe and not safe from potential liability claims against me. It is not always about dollars and cents, but the value of an agent truly caring about making sure I understand my policy PRIOR to a claim, not afterwards. Thank you!

I need a boat insurance for the Key West area and thought that since I use progressive up north it…read morewould make sense to use it down here. In the agent that ensures our house down here sells progressive. The problem is they wanted $2,100 a year to insure my 19 foot boat. That means in a reasonably short. Of time I could have paid for a whole new motor. So boat services group of Key West told me the name of their insurance agent and that was Bradley insurance in pompano Beach I gave them a call and they gave me a very reasonable price for excellent insurance from Allstate. Couldn't be more pleased y'all should check them out

Amazing, matchless quote for our condo insurance according to our needs! Great, knowledgeable…read moreadvice based on current best deals and availability! Loved it! Tech savvy, expert, efficient, fast and thorough service, great communication! Jason, thank you.

Lisa O Daniel is great to work with who always goes above and beyond for me. She helped me save…read moremoney and found what was best for me while answering any and every insurance question.

Great service!!! They were even able to reduce the cost of my home insurance. Easy transaction…read moretoo. Very happy.

I have been a client of this agency for many years (formerly Foundation Insurance of Florida). I…read morehad called them as my auto insurance was up for renewal and asked them to please see if there is another provider with a lower rate. I was told that Travelers had the best rate. I called other insurance groups as well as Progressive .....same coverage for $480 less every 6 months. To think that I trusted them to help me and give me the best service only to not be looking out for my best insurance rate. To the people that I recommended this agency to, I apologize.

Priscilla Ribeiro has been really great to work with. She is up-to-date on various health…read moreinsurance companies and knowledgeable about their coverages, copays, out-of-pockets, and other things. She helped me get coverage I needed at cost(s) I could afford. Her customer service activity included doing a lot of things to get my account going that I would have done myself, but she went ahead and did it before I even got to it. She's Awesome!

I have dealt with Bill Kohn for the last 3+ years. He was always available and advised me with the…read morebest insurance for my family. I had many questions regarding choosing the best health insurance policy for my family. He is knowledgeable and has a lot of patience. I had a ton of questions and he helped sort things out for me. I would highly recommend this agency and the staff has always been gracious even when I called several times a day...