Reid responded to my last minute request for a car detailing when another company cancelled at the…read morelast minute. He arrived promptly, fitting me in to his schedule that same day, and did an outstanding job! He is professional, friendly, and excellent at what he does. I highly recommend his car detailing service!

I'm really particular about my SUV but I don't have the hours or knowledge to take care of it…read moreproperly all the time. I've been using Tier One's services for over two years on both mine and my husband's truck. He is incredibly responsive and knowledgeable and keeps my ride looking great. If you're looking for someone to trust your car with, I don't think you'll find anyone better in the Huntsville area. Thanks Reid!

The driver was there early and made it look easy (despite me knowing very well it was not) in…read moregetting my vehicle on and off the trailer bed. He was affable, well-informed, and otherwise a great guy! An easy recommend from me for anyone looking to get their vehicle towed.

I needed assistance on this Friday evening. It took a pretty long time for them to get to me (not…read moremany towing places are open in the evening time), they were very helpful and professional and worked quickly. They also gave me a ride home and were very nice.

Been working on my cars for 30+ years. Never disappointed. Bob is fair, efficient, and communicates…read morewith his customers.

For expensive repairs, make sure they use parts that have a lifetime warranty, or you will be…read morereplacing that part again.

Our experience at Sides was a good one this last spring! My husband nearly totaled his SUV, and…read morethankfully he wasn't seriously injured! Geico came to our home to do the estimate and I got on the phone to find a body shop that could complete the repairs in a reasonable amount of time. Many folks are repairing their vehicles instead of buying new ones when they are wrecked, and all the body shops are backed up. Seriously backed up! Sides made the most sense to us and within a couple of weeks we had a drop off appointment. The staff are friendly, cordial, honest and thorough. We knew going in there was a shortage of parts for Mazda [our SUV] and I think Subaru. Plus, Geico had to go to the body shop to perform at least 2 supplemental estimates updating the original estimate. This is because additional damage is often found during repairs, for example, the front seat needed replacing. Time was not a critical issue for us, as we bought a replacement vehicle in the interim. Sides took about 8-10 weeks to complete the job, which they told us up front. They quickly updated me at every follow up phone call and they offer a text messaging status service which is not really accurate or dependable. Do call them, they will talk to you and help you on the phone. We were pleased with all the work including the paint job, when we picked the car up and I've enjoyed my "new" [new to me, it is a 2016 model] car ever since. I highly recommend Sides! You can double check me, but I'm pretty sure there are 2 Sides shops in Athens.

Received great service and they did a fantastic job repairing my vehicle!! Would definitely…read morerecommend!!!

Angela is the bomb! she knows her stuff and she is personable! Our car was ready within the…read moreestimated time. Periodic texts were sent with milestone progress quickly communicated! Highly recommend. Work was done with excellence!

Brought my truck in for an estimate for damage to a rear fender. The receptionist came out and…read moretook a couple of pictures and acted like she was being bothered to help me. No technician bothered to come out and look at it and discuss the amount of work needed or timeline for repair. The estimate came to my email two days later. There was no way to tell the extent of the damage by pictures made by a receptionist in order to evaluate the damage and give a fair estimate . She didn't even look under the truck for damage. A lazy and unfair way to do business. Wasted my time.

The gentleman(Chris Jones)they sent out last night (around midnight) was seriously a life saver and…read moreyou could tell he actually cared that my family an I where out on the side of the road, he was fast and so friendly. He responded faster then I could get a representative on the phone from my roadside assistance company. I will definitely use and recommend them to anybody.

13 April 2019 around 8 pm. I was helped moving a truck of mine to my residence. The company is top…read morenotch very professional. I drove a wrecker and flatbed for 12 years and was so impressed with Shawn Tilley with the attention to detail, notified of everything while he was on his way and the amount of knowledge he has obviously moving my truck. Now my truck is 85 Chevy beater and he treated it like it was his own. Triple AAA better keep these guys because the last couple of experiences I have had I wouldn't want anyone else to touch my vehicles. Best I have dealt with bar none.

Amazing service! They towed my car and had it fixed within an hour! Very nice people (and shop cat,…read moreEleanor)

The repair was excellent. The ecosystem they sent home in our van was horrible... especially when…read morethey told us they "found" rats all over our van and a snake chasing them. Then, one guy had the gull to suggest they "thought maybe they were our pets". That was degrading! Plus, if we were keeping animals in our engine and van compartments (just gross) that would be considered animal abuse! We had to pay extra for our computer wires getting chewed up while it was there, too! When we got in the van, the dash, seats and carpets were covered in rat poop and the battery was dead! When we got home, we opened the doors and a rat literally ran from the engine, through the door jamb, and almost up my husbands leg before he beat it back! We NEVER had ANY of these issues before! We put rat repellant oil in the engine area, moth balls throughout and kept the hood up during daylight to drive out the new ecosysten! Going to church, I smelled like mothballs, I'm sure!!! it was horrible and embarrassing! However, we are finally back to being the lone occupants of our van. So, I just called and talked to Shane to suggest that they treat the back fence line, where they had our van parked, treated for rats, to keep this from happening to any of their other customers. Instead of apologizing and accepting my suggestion, he wanted to argue. So, I also pointed out that they should also refrain from saying things to customers like they thought they kept rats and snakes in their vehicles! He said he didn't know anyone said that, but he was right there as they were all telling us about it and he was working up the additions to our bill. Like I said, they do great work. Unfortunately, it looks like we will be looking elsewhere for a garage that won't send rats home in our vehicle, nor cause additional damages from their infestations that we have to pay for.

Great auto shop. Does great work and really down to earth. Old time auto shop feel. I couldn't…read morerecommend a better shop.

This is a poorly run shop. After not doing the work of installing a bearing correctly they than…read morerefused a refund and offered to fix it for more money. Took it to another shop. The bearing wasn't fully installed. They fixed it after I bought a second bearing.