The parts were price great. Money while spent. I call and you onli e for the alternator. It was…read more$350. I call councilman auto parts it was $50. I got a battery for $50 too. Others had them for $129

Every time you call, they put you on hold right away. Even if no one is busy. Also, they hang up…read morewithout saying goodbye. A little rude over the phone which is why I didn't give 5 stars but that's just my opinion. I think customer service is a big deal. But they're nice and professional in person. They should hire a woman or two. There's only guys standing around but I guess it's to be expected at an automotive junk yard. They seem to have a good computer system of looking up the parts you need and providing a price. I heard from my mechanic friend that this is one the largest automotive junk yards in Mobile with a wider selection of newer car parts but that means they might be a little pricier than competitors. I was looking for something for my 2004 RX 330 Lexus but they didn't have any parts to my car in stock so that was a fail. But the place is clean and easy to find. I returned to pick up something for my brother's Honda Accord. They have a return policy of one week with receipt and a 20% restocking fee if it's returned after a week. I called ahead to request it and they gave me the price plus tax. When I got here. It only took them less than 5 minutes to get the part and complete the transaction.

I found a used condom, a tee shirt and foot print on my backseat after they had my car for a few…read moredays.

We were there about 2 months ago and received excellent service. Today, however, the good ole boys…read morewere working and we weren't in the system. I guess the idea of them having to stop the congregation in the parking lot irritated them!!

Final (hopefully) edit (3). Spoke with Mike, & he said I was clearly the sort of person who…read moredeliberately gives 1-star reviews. He obviously looked into my profile, but didn't look at all the reviews I have given. He told me I should consider giving better reviews for businesses I have interacted with. Well, Mike, I looked at the low reviews you have received, and there is clearly a trend in "had an appointment, was still there for X hours with no communication". After each one, the service manager or Mike responded with "thanks for the feedback, we'll make sure to do better in the future." Clearly, you haven't learned. And to switch the incident around to "Ian leaves bad reviews" is so passive-aggressive I'm not surprised that your employees have no notion of customer satisfaction. He said they had been having technical issues with the video of the inspection, and he didn't know why I wasn't given the evidence of the findings. Maybe it was because they were going to charge me $28 for a cabin filter replacement, even though it had clearly not been inspected - the contents of my glove box were exactly as I left them, and the catch to open the filter compartment is impossible to open. Note that at no point did I ask for a refund - I had written off the ~$150 as a "lesson learned" never to do business with this dealership again. Further Edit (2). Mike's response below claimed he was on the call. He did not announce himself. When the service manager called me, he said he was just returning my missed call/voice mail and was not aware of the reason for my call. Why would a senior manager be (stealthily) on a call if they didn't know I was calling with a complaint? Edit 1. The Service Manager called me and, after discussing the case, said that if I came back in, they would do a more thorough inspection as long as I deleted this review. When I asked if I had heard him correctly, he denied saying it and said he would send me a refund for the inspection. Original review: I had an appointment time at 11am. When I made the call I specifically asked for a detailed inspection of the used Camry I had recently bought. I was told they did a 160 point inspection for $180. I was asked if it was OK that the report was emailed to me rather than hard copy. The person making my booking said that at the mileage I had (125k), they would need to check spark plugs and other 100-125k maintenance items because they couldn't see a maintenance record (previous owner was a mechanic and did his own servicing). I arrived at 10:50 and was told it would take 90 minutes. After almost 3 hours of waiting, I texted the associate, and he came to tell me that he had waited on a senior tech and that he had only just started the inspection. When I mentioned the 11 am appointment time, he said that was just for check-in, not the inspection. If I had been told this at the time, I could have made alternate arrangements. When I finally got the hard copy report (he said he couldn't email it to me) it was only 30 items ($150), not 160, and basic things like the battery test results and the details of axle boot repair were missing. I asked if there were pictures to support the findings and he said no. While I was checking in he took a call from another customer and I clearly heard him say that he had reviewed the video of the service and was able to confirm the findings. This appears to be standard operating procedure, but I was not allowed to see it. As part of my process I uploaded the report to Chat GPT which highlighted the missing items on the report, including the lack of inspection of the spark plugs which I had been promised on the initial call. When I told Daniel I had run it through AI and had some concerns, he walked away and muttered "we don't use AI here". Maybe you should start and achieve better quality inspection results and give your people some customer service training. Needless to say I will not be returning and will let everyone know what a horrible experience I had. Over 4 hours with zero communication, no apology, and snide remarks.

Wait time for service is 3 to 4 hours. Nobody lets you know the status or time your car will be…read morefinished, you must find somebody to even ask a question. CRAZY

Perfect service! Ein was the tech that worked with me, he went above and beyond anything i could…read morehave asked for. I just bought a car and the check engine light came on with a bad wobble. In 30 minute Ein had diagnosed the issue exactly and given me a step by step plan on how to remedy the issue. within the hour with his help i was able to get on the road without the check engine light or wobble, he never once made me feel unwelcome or like i was inconveniencing him. I cannot recommend this store enough, clean and all the workers were so pleasant

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Guy put me on hold for 35 mins i hang up call back and they literally picked up the phone and hung…read moreit up.

Got a part from them was given the wrong part and now they want to charge me 25 percent for a…read morerestock fee .. it was not my fault they gave me the wrong part ... plus the receipt says you have 30 days for a refund unless the receipt says other wise .. plus online they say all parts are warranted for 90 days ...

All around good experience. Friendly, knowledgeable, and willing to answer all my questions…read more Extremely satisfied with the bed liner that was sprayed in. Will be the first business I think of with future upgrades.

Wow! These threads.... The guys at Camper City are amazing. They are always willing to work with…read moreyou if there is an issue. I had almost 5k dollars worth of upgrades done to my truck and they were courteous, knowledgeable and very friendly. And yes, I had to bring it back for an adjustment but they listened to my problem and fixing it immediately. If you want tires and wheels, go to a tire and wheel shop.