Horrible overall service experience and experience with Service Manager and General Manager. Should…read morehave went with John Jones from beginning!! Long story short we had a vehicle off with transmission issue. Was told it would be a 'few days' before a technician could look at it since we didn't have an appointment. After a week I hadn't heard anything so I checked in. Was told two cars ahead of our and it would be a 'couple days'. Another week went by and hadn't heard anything so I had to reach out again. Was told one vehicle ahead and would only be a couple more days.... Following week, same thing. Over 4 weeks finally get diagnosed and told parts would take a week. After a week of not hearing anything I reached out again asking for an update to be told it was installed but now has to go John Jones to be programmed and that would take a week... the next week after not hearing anything I reached out again to be told that there was a problem with the transmission they put in and they would have to send to John Jones to fix under warranty. You get the frustration. On top of the lack of communication and me having to pull information from them, I was quoted different prices from what I was actually charged and they nickle and dime charges for sure. So when it was finally ready after 7 weeks I took my concerns to service manager who was no help and offered no sincere concern and even admitted that his tech shouldn't have taken the job and they he would be talking to him about it. He also said he would talk to the service coordinator about his lack of communication and not accurately estimating how long it would take. His solution was that I should have asked them to use on of their rental cars but that since I didn't he couldn't do anything. I told him the service person knew I had a rental and that's why I was upset waiting and waiting.. thought I'd get a better response from Heritage General Manager but all he did was make excuses and had more questions about me and my customer service experience... just a giant waste of time and money and severe lack of customer service by management for sure!!

There needs to be a minus star rating. Taking advantage of Elderly customers is shameful. Selling…read morethe wrong vehicle to customers and then ripping them off when they return it should be crime. Shame on you Kevin ( terrible service). Avoid this place. BBB will back up my complaints.